Путь к успешному управлению инцидентами начинается здесь
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Incident communication templates and examples
Communication templates are one of the most helpful tools during an incident. In the heat of a service outage, the response team is under a lot of pressure and every second counts. Sitting down to a blank page to figure out how to update customers is a lot harder than it seems. We recommend using some boilerplate language to get started.
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In this tutorial, we’ll show you how to use incident templates to communicate effectively during outages. Adaptable to many types of service interruption.
Read this tutorialКак реагировать на инциденты? Семь этапов
Говоря о реагировании на инциденты, мы подразумеваем установленный в организации процесс реагирования на угрозы в сфере ИТ, такие как кибератаки, нарушения безопасности или сбои в работе сервера. Познакомьтесь со стандартным процессом.
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