Incident communication templates and examples
Communication templates are one of the most helpful tools during an incident. In the heat of a service outage, the response team is under a lot of pressure and every second counts. Sitting down to a blank page to figure out how to update customers is a lot harder than it seems. We recommend using some boilerplate language to get started.
Be sure to update the placeholder sections before posting. And don’t be afraid to add, edit, or delete pieces of these copy to make them yours.