We do not offer any discounts. Our goal is to make awesome applications available at the best price and to treat every customer equally. Our products start at just $10 for 10 users. We like to build discounts directly into the prices we publish openly to everyone so there's no guessing or uncertainty around what you're buying and how much it costs.

Discounts are offered to United States Federal, State, and Local government organizations through Atlassian's Government Aggregator Carahsoft. You can contact Carahsoft at atlassian@carahsoft.com or visit http://www.carahsoft.com/atlassian. All other International Government organizations, purchasing Atlassian software, are required to purchase commercial licenses.

Academic pricing is available to qualified academic institutions.

Atlassian does not offer any reseller discounts. Discounts are only offered to official Atlassian Partners.

Creating an obligation-free quote is easy! Just use our Quote & Order Form, which allows you to pay for your software immediately or save a price quote for later. Only quotes submitted through our online form are considered valid, screen prints of the shopping cart are not the same as an official quote.

Please note: Starter Licenses must be purchased with a credit card.

You can pay an outstanding quote by credit card using our secure online payment form or any of the other accepted payment methods (mailed check, ACH, bank transfer, or PayPal). You can find complete payment details on the first page of your quote/invoice, as well as our How to Pay page.

Pour commencer, remplissez votre Formulaire de devis et de commande sécurisé en ligne (New Order or Quote). Sur la page de confirmation finale, indiquez un numéro de bon de commande dans le champ Add a PO number (Ajouter un numéro de commande). Ce numéro apparaîtra sur votre devis ou votre facture (valide pendant 30 jours). Si vous avez déjà un devis ou une facture, vous pouvez les mettre à jour via votre compte My.Atlassian dans l'onglet Orders (Commandes).

Atlassian sera ravi d'indiquer un numéro de bon de commande sur un devis ou une facture à des fins de suivi interne et d'archivage. Toutefois, nous n'acceptons pas les bons de commande comme moyen de paiement, ni les conditions générales fréquemment associées aux bons de commande. Nous fournissons des licences d'essai entièrement fonctionnelles que vous pouvez utiliser pendant que le paiement est en cours. Nous pouvons maintenir nos prix bas en proposant des contrats de produits standard à tous nos clients et nous ne fournissons pas de crédit commercial.

Nos conditions de paiement sont 0 jour net, et nous acceptons les paiements par virement bancaire, chèque postal et carte de crédit. Toutes les informations figurent sur la première page d'un devis ou d'une facture. Une fois le paiement reçu en entier, nous émettrons les clés de licence et nous enverrons un e-mail aux contacts de facturation/technique désignés.

Atlassian is able to generate quotes in US dollars (USD), Australian dollars (AUD), and Japanese yen (JPY), however, AUD and JPY are reserved for customers in Australia and Japan, respectively. 

All the prices in a currency other than USD are calculated using an exchange rate that includes a currency fluctuation margin.

Please note the following restrictions:

• We are unable to issue quotes or invoices in a currency other than USD for orders including Bitbucket Cloud, Trello, Opsgenie, Statuspage, Jira Align.
• We are unable to issue quotes or invoices in Australian dollars for orders containing Atlassian Cloud, Starter Licenses or Marketplace apps.

Atlassian is an Australia-based company. As such, Atlassian must collect GST from all Australian based customers. As of 01 July 2012, Atlassian will collect VAT from customers within the European Union who have not supplied a valid VAT ID, in accordance with EU tax legislation. 

Tax Treaties: As an Australian company, Atlassian is exempt from withholding taxes in some countries like the United States. For compliance reasons, U.S. customers may wish to obtain a copy of the W-8BEN-E form; or for non-U.S. customers, the Australian Taxation Office Certificate of Residency for Atlassian.

Prices may be affected by organizations based in countries that do not have an income tax treaty with Australia and are therefore required to impose withholding taxes. If this applies to you, Australian taxation law requires us to provide proof of tax withheld. As such, we will require documentation from you which states the amount of tax withheld (your tax office should be able to supply the relevant documents). Contact our Customer Advocate Team to discuss the potential implications.

Connectez-vous simplement à votre compte My Atlassian pour modifier votre devis. Une fois connecté, sélectionnez Orders (Commandes) en haut de la page. Là, vous verrez tous les devis liés à votre adresse e-mail. Cliquez sur l'icône de crayon sur la droite. Vous pourrez alors apporter les changements nécessaires. Si votre devis contient un abonnement Cloud ou un produit Enterprise tel que Data Center, veuillez nous contacter pour tout changement nécessaire.

Atlassian accepts the following payment methods:

Credit card*  — (MasterCard, Visa or American Express) via our secure Quote & Order Form (1 to 3 business days). We cannot accept credit card payments for AUD orders. Unfortunately, we're unable to accept payments via Discover cards.

PayPal*  — Available for monthly Cloud products only. PayPal details can be added within the Site Administration section of a Cloud site by going to Billing > Billing Details.

Bank transfer  — Can take up to 7-14 business days for bank transfers to clear through our banking facilities. You can email your remittance advice to remittance@atlassian.com. 

Mailed check — Can take up to 7-14 business days to be received and processed by our financial institution. We cannot accept checks for AUD orders.

ACH (Automated Clearing House) - Can take between 7-14 business days to process.

Atlassian's payment terms are strictly Net 0-day. This means that the license key(s) or Atlassian Cloud subscription will only be made available after full payment is received. If you have placed your order but find that you are waiting for your organization to make the payment, you can contact us and request a fully-functional trial license key to help you cope with any bureaucratic delays.

*Credit card or PayPal is the only acceptable form of payment for monthly Atlassian Cloud subscriptions.

*Please note that we are unable to issue quotes or invoices in Australian dollars (AUD) for orders containing Atlassian Cloud, Starter Licenses or Marketplace apps.

When possible, we recommend customers do not use Visa debit cards. This is because Visa debit cards place an authorization hold on funds (making them unavailable) for the amount of the purchase. Atlassian settles the transaction immediately (known as "settlement"), but the authorization hold can remain from 1-5 days until it "falls off" depending on Visa's and your bank's policies.

If the funds are not made available 5 days after the transaction, we recommend contacting your bank to see when the authorization hold will drop off.

Only European bank accounts issue IBANs. The number we provide in the quote or invoice can be used as the "IBAN" for your bank transfer. It may also be worthwhile to let your bank know that this is a US Dollar account and that the alpha-numeric number has been supplied and verified by our bank's international payments team.

Les remboursements pour Atlassian Cloud sont uniquement possibles dans le premier mois payé après la période d'essai pour les abonnements mensuels et dans les 30 jours suivant le paiement pour les abonnements annuels. Passé ce délai, nous ne pouvons pas vous rembourser.

Pour annuler votre essai/abonnement Atlassian Cloud, procédez comme suit :

1. Connectez-vous à votre compte My Atlassian. Vous arriverez sur la page principale Licenses (Licences). Atlassian Cloud sera répertorié avec l'URL unique.
2. Cliquez sur > en regard de votre abonnement Atlassian Cloud.
3. Cliquez sur le lien Cancel Subscription (Annuler l'abonnement) ou Cancel Evaluation (Annuler l'évaluation) pour demander l'annulation de votre compte.

L'abonnement Atlassian Cloud sera annulé à la fin du cycle de facturation actuel, et votre carte de crédit ne sera plus facturée. Aucun crédit n'est offert pour l'annulation d'un compte avant la fin d'un cycle de facturation.

Pour demander un remboursement durant le premier mois du service payant (après un essai) ou dans les 30 jours suivant le paiement pour un abonnement annuel, contactez notre équipe de spécialistes du service client.

PayPal is available for all Atlassian Cloud and Server purchases.

For all other purchases, including Bitbucket, Trello, Jira Align, and Statuspage, complete payment details are located on the first page of your quote/invoice, as well as on our How To Pay page. 

To add PayPal as your payment method for your monthly Atlassian Cloud subscription, follow the instructions below:

1. Log into your Cloud site as an Administrator, and select the Settings icon, followed by Billing.
2. Select Billing Details. In the Payment Method section, click the Pencil icon to edit the preferred payment method.
3. Click Pay with PayPal to connect your PayPal account.

We are always looking for ways to simplify the purchasing process for our customers. In reviewing customer feedback and purchasing hurdles we have found that our biggest use case for PayPal is monthly Cloud customers and Server license purchases via the online Shopping Cart. While a decision has not been made on if PayPal will be extended for all purchases, we are extensively tracking requests.

Buying with PayPal is usually free. There is no charge to open a PayPal account and there is no cost for buying products or services. If your transaction requires a currency conversion, PayPal will use a retail exchange rate (the wholesale cost of foreign currency as denominated by an outside financial institution) plus a conversion service charge. See PayPal Currency Conversion and Merchant Fees for more information.

If your transaction requires a currency conversion, PayPal will use a retail exchange rate (the wholesale cost of foreign currency as denominated by an outside financial institution) plus a conversion service charge. See PayPal Currency Conversion and Merchant Fees for more information.

Nope! If you link a bank account to your PayPal account, money is taken directly from your bank account when you make purchases or send money.

If you are having issues signing into your PayPal account because you forgot your username or password, PayPal can help you recover this information. Contact PayPal Support for assistance. 

You can find answers to commonly asked questions at the PayPal Help Center. If you cannot find your answer, the PayPal Customer Support team is ready to help. You can Contact PayPal via the PayPal Contact Page.

Generally, US sales tax will be applied to all taxable orders where valid exemption documentation has not been provided to Atlassian.

However if valid exemption documentation covering the period of the purchase can be supplied, contact our Customer Advocate Team to arrange for the refund of your purchase within 30 days of payment.

After that time, you may contact your local state tax authority or amend your sales tax return to obtain a refund directly from your local revenue authorities.

No, the prices listed on our website are in US Dollars and do not include any tax. 

However, quotes generated via the Atlassian Store prior to purchase will state the applicable tax in US Dollars.

Please note:

For customers located in Australia, the tax conversion rate will be displayed on the Tax Invoice, which is issued upon receipt of payment in full.

The equivalent tax in Euros / Norwegian Krone / Icelandic Krona / South Korean Won / Japanese Yen / Turkish Lira / South African Rand / Russian Ruble / Canadian Dollar will be displayed on the final invoice, which will be issued after full payment has been received.

This is because exchange rates fluctuate constantly and the equivalent tax in the non-USD currency cannot be determined until receipt of payment.

From time to time, domestic governments introduce new taxes or apply VAT, JCT or GST to new taxable items through new legislation.

To be a good global citizen, Atlassian endeavors to be compliant with all relevant international laws. To uphold our core value of "Don't #@!% the Customer" where possible, Atlassian will go to the additional effort of registering, implementing, collecting and filing local VAT or JCT returns to be compliant with these legal requirements rather than ceasing to sell Atlassian products in a country with new taxes.

Generally, VAT or GST will be applied to all taxable orders where exemption documentation or a valid VAT ID, PAN, CIN, or GST registration number has not been provided to Atlassian.

However, if exemption documentation or a valid VAT ID covering the period of the purchase can be supplied, contact our Customer Advocate Team to arrange for the refund of your purchase within 30 days of payment.

After that time, customers with a valid VAT ID may claim a refund for VAT paid on business expenses directly from your local tax authority via your business VAT return. You do not need to self-assess VAT on this transaction again under the reverse charge system.

* Please note that there will be no VAT exemptions for customers located in Russia.

Visit your Atlassian account profile page. Enter your VAT Number, PAN, CIN or GST registration number in the Tax ID section of "Your Personal Info" and click Save.

* Please note, this is not applicable to JCT, or customers located in Russia

Contact our Customer Advocate Team with your exemption documentation and quote number if you would like to apply your tax exemption status to an existing quote.

* Please note, this is not applicable to JCT, or customers located in Russia

Renewing your server software maintenance is entirely optional, but it will ensure your continued access to the following great benefits:

Legendary Support

You'll continue to receive Atlassian's legendary support for another 12 months. Atlassian's support is available to you via our online support system.

Software updates

Our products continue to evolve via frequent and significant updates. If you're after new features, ever-improving usability and the latest innovations in issue tracking, active software maintenance ensures you continue to receive all the latest software updates for another 12 months.

Peace of mind

If your team depends on our products for many of its day-to-day activities, having a guaranteed direct line of contact to a committed support team offers fantastic peace of mind. Renewing ensures that the privileges of software maintenance continue uninterrupted.

Order your renewal today

If you wish to renew your software maintenance or upgrade your license, simply submit your order using our Quote & Order Form.

• New license: Your 12-month software maintenance period will commence from the date of payment confirmation.
• Upgrade: Your 12-month software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license.
• Software maintenance renewal: Your 12-month software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.

Please note: maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.

After the first 12 months, your software maintenance will expire and you will no longer be able to receive technical support or software updates. Renewing your software maintenance is done purely at your discretion and can be renewed in advance of your maintenance expiration to ensure uninterrupted access to the support and software updates.

As all commercial and academic Server licenses are perpetual, you can use your software into perpetuity. This means the server product will continue to operate in its current state after the maintenance period expires.

Please note: maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.

Software Maintenance comes in 12-month blocks. If you have purchased multiple Atlassian products on different dates, your maintenance renewal dates can be co-termed/synchronized to the same date, so long as one license renews at least 12 months of software maintenance. To do this, please request a renewal quote by simply clicking the 'Renew' tab in our Atlassian Store. Once your renewal quote has been created, Contact our Customer Advocate Team, and we'll be happy to help!

Please note: Because upgrades and new license purchases include 12 months of maintenance from the date of purchase, they cannot be co-termed to existing licenses for less than 12 months.

Tout le monde peut effectuer un achat ou demander un devis, les seuls éléments requis sont le numéro SEN (Support Entitlement Number) et l'adresse e-mail de tout contact actuel pour la licence en cours de renouvellement. Pour commander un renouvellement de la maintenance d'un produit logiciel Server, consultez notre Formulaire de devis et de commande, puis cliquez sur l'onglet Renouveler*. Dans l'onglet Renouveler, vous pouvez renouveler un produit auquel vous êtes associé ou nous fournir les détails du produit que vous souhaitez renouveler.

Une fois cela fait, un devis ou une facture vous sera envoyé(e) par e-mail. Si les détails de la carte de crédit ne sont pas fournis par l'intermédiaire du formulaire en ligne sécurisé, le devis peut être réglé par chèque postal, traitement automatique des chèques (clients aux États-Unis), virement bancaire ou PayPal.  La licence et tous les téléchargements de sources pertinents peuvent être consultés en ligne après confirmation du paiement.

Lorsque le paiement est confirmé, une nouvelle clé de licence est émise. Le contact de facturation ou technique peut accéder à cette clé de licence via son compte My Atlassian. L'installation existante peut être mise à jour en copiant et collant la nouvelle clé de licence sur la page Détails de la licence de la section d'administration du produit.

Pour demander un devis depuis My Atlassian :

1. Connectez-vous à my.atlassian.com.
2. Cliquez sur la flèche en regard du produit Atlassian à renouveler. L'écran de gestion de votre produit s'affichera.
3. Dans la section Actions, cliquez sur Renew (Renouveler).
4. Cochez la case en regard du ou des produits que vous souhaitez renouveler. Cliquez sur Add to cart (Ajouter au panier).
5. Passez en revue le panier, puis cliquez sur Check Out (Passer au paiement) ou Save this as a quote (Enregistrer en tant que devis).
6. Renseignez les détails de la licence et de l'organisation, puis cliquez sur Continue (Continuer)
7. Sélectionnez votre mode de paiement préféré. Si vous le souhaitez, cochez la case pour faire renouveler automatiquement vos produits.
8. Cliquez sur Continue (Continuer). Confirmez les détails de la commande, puis cliquez sur Submit (Envoyer).

Le devis ou la confirmation d'achat sera envoyé(e) au(x) contact(s) technique(s) et de facturation désigné(s).

Remarque : à compter du 2 juillet 2019, les clients peuvent bénéficier d'une maintenance logicielle active de deux ans maximum pour les produits Server/Data Center. Les clients Atlassian Cloud peuvent acheter un abonnement de 12 mois.

*Le tarif de la maintenance des logiciels peut être revu de temps à autre. Pour les produits dont la maintenance est basée sur un ancien modèle de licence (qui n'est plus disponible), vous serez facturé au tarif de renouvellement actuel. À notre seule discrétion, nous pouvons offrir un programme de protection des droits acquis d'une durée limitée pour les produits Server (non hébergés) que nous annoncerions à tous les clients détenant des licences concernées par un changement.

A user is, by definition, an account with the permission to log into the application. A named user with this permission is counted towards the user limit, whether logged in to the application or not. Only one individual, a named person, is permitted per product login. Multiple people cannot share a product login. Our licensing model is not based on concurrent users.

• For Cloud customers, see Section 2.5 of our Cloud Terms of Service
• For Server and Data Center customers, your license rights in Section 3.1 of our Software License Agreement are subject to your applicable Scope of Use, and your Scope of Use is tied to the number of unique Authorized Users you have purchased

When you purchase a new server license or renew/upgrade an existing server license, a new license key will be added to the Billing & Technical Contact's My.Atlassian account. Once a Billing or Technical Contact has copied the license key from their My.Atlassian account, follow the steps below to apply your new key to your server environment.

Jira

1. Log in to Jira as a System Administrator
2. Click the Settings cog > Applications
3. Click Versions & Licenses
4. Locate the license you want to update, and click on the pencil icon to edit the license.  Replace the existing license key with your new license key.
5. Click Update License

Confluence

1. Log in to Confluence as a System Administrator
2. Click the Settings cog > General Configuration
3. Click License Details
4. Paste the new license key, and click Save

Atlassian is happy to offer the following organizations Atlassian core products and Apps at 50% off list price.

The following organizations are eligible for an Atlassian Academic License:

• Educational institutions: Public or private K-12, vocational schools, correspondence schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.
• Administrative offices & boards of education: Provincial, district, regional, national and state administrative offices and authorities of the Educational Institutions defined above.
• Public libraries
• Home-school programs
• Research institutes that are affiliated with an accredited university.
• Teaching hospitals that are affiliated with an accredited university.
• Training and teaching organizations that are accredited by a statutory government qualifications body.

Proof of accreditation or affiliation may be required when ordering an Atlassian Academic License.

Beginning July 1, 2019, Atlassian offers Academic Cloud licensing at 50% off list price. Please note that Academic Cloud pricing includes Atlassian core products and Apps, and does not include third-party Marketplace Apps, Trello, Bitbucket, Opsgenie, Statuspage, or Jira Align. Contact Us to request Academic Cloud pricing for Atlassian core products and Apps, please include the URL for your Atlassian Cloud site (if you don't have one, sign up here).

Atlassian offers our products for free to the Open Source community. You can get more information on the Open Source License program and apply for licenses here.

Atlassian is happy to provide free Server (self-hosted) licenses for registered charitable non-profit organizations which are non-government, non-academic, non-commercial in nature, have no religious affiliation and that would not otherwise be able to afford Atlassian software.

Beginning July 1, 2019, Atlassian offers Community Cloud licensing at 75% off list price. Please note that Community Cloud pricing includes Atlassian core products and Apps, and does not include third-party Marketplace Apps, Trello, Bitbucket, Opsgenie, Statuspage, or Jira Align.

You can apply for Community Licenses by completing our Community License Request Form.

Yes, additional licenses would be required. Each license permits only the deployment of a single instance of the software in a production environment.

Les licences Developer sont disponibles pour les titulaires de licences Server Academic et Commercial (et non pour les produits Starter Cloud ou Server) qui souhaitent déployer des installations hors production afin de tester et de développer des logiciels Atlassian (p. ex. mises à niveau de version, personnalisations des logiciels, etc.). Ces opérations ne devraient pas être réalisées dans une instance en production.

Les licences Developer peuvent également être utilisées pour des installations hors production du logiciel déployé sur un serveur en « cold-standby ».

Cette licence est fournie gratuitement, et l'expiration de la maintenance de cette licence sera synchronisée avec la date d'expiration de la maintenance de votre produit.

Le contact technique pour la licence peut générer une clé de développement en procédant comme suit :

1. Connectez-vous à My Atlassian.
2. Cliquez sur le produit Atlassian concerné, l'écran de gestion de votre compte s'affiche.
3. Dans la section Actions, cliquez sur View Developer License (Voir la licence Developer).
4. Passez en revue le contrat de licence Developer, puis cliquez sur View (Afficher). Une clé de licence s'affichera. Copiez et collez cette clé dans votre serveur de développement.

Vous pouvez générer plus d'une clé de licence si vous utilisez plusieurs serveurs de pré-production, par exemple, des serveurs de développement, de test et d'assurance qualité.

Server product licenses cannot be combined to increase the number of users for a single instance. To increase the number of users, you will need to obtain an upgrade to the desired user tier. You can get additional information on upgrades of each respective product: Jira Software, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Crowd, Portfolio for Jira, Team Calendars for Confluence, and Questions for Confluence.

Monthly accounts

Any billing or technical contact of an Atlassian Cloud subscription can update the credit card on file. To update the credit card, follow the instructions below:

1. Log in to my.atlassian.com. You'll arrive on the Licenses page by default.
2. Click the  >  next to your Atlassian Cloud instance. 
3. Click Edit Credit Card. Enter the new card details then save the changes.

The new card will be charged on the next billing date. If your account is past due, the credit card will be charged once it is updated. 

Alternatively, if you are a Cloud site admin, you can see and update the credit card for your subscription within the site administration console by going to Settings > Billing > Billing Details. From the Billing Details section you can:

• see the billing contact for your site
• update the credit card details for your payment
• update the billing address for your payment 

Annual accounts

You must be a site admin to update the credit card for an account on an annual subscription. Site Admins can see and update the credit card for your subscription within the site administration console by going to Settings > Billing > Billing Details. From here you can:

• see the billing contact for your site
• update the credit card details for your payment
• update the billing address for your payment

The new card will be charged on the next billing date. If your account is past due, the credit card will be charged once it is updated.

Pour modifier votre mot de passe :

1. Consultez id.atlassian.com et connectez-vous avec le mot de passe de votre compte Atlassian ou My.Atlassian.
2. Sélectionnez votre avatar dans le coin inférieur gauche. Cliquez sur Manage Your Account (Gérer votre compte).
3. Cliquez sur Security (Sécurité) dans le panneau de navigation de gauche.
4. Entrez votre mot de passe actuel et le nouveau mot de passe souhaité.
5. Cliquez sur Save Changes (Enregistrer les modifications).

Pour réinitialiser votre mot de passe :

Si vous avez oublié le mot de passe de votre compte Atlassian ou My.Atlassian, suivez ces instructions pour le réinitialiser.

1. Consultez la page Forgot Password (Mot de passe oublié).
2. Entrez l'adresse e-mail associée à votre compte, puis cliquez sur Send Recovery Link (Envoyer le lien de récupération).
3. Nous vous enverrons un lien pour réinitialiser votre mot de passe.

Les contacts techniques et de facturation désignés peuvent se connecter à leurs comptes My.Atlassian et télécharger des devis et des factures, effectuer des paiements, ajouter des numéros de bon de commande, supprimer des devis et apporter des changements aux devis existants ou en attente.

1. Connectez-vous à votre compte My.Atlassian et cliquez sur l'onglet Orders (Commandes) dans la barre de navigation.
2. Dans l'onglet Quotes (Devis), vous pouvez télécharger un devis ou une facture au format PDF, effectuer un paiement par carte de crédit, ajouter un numéro de bon de commande, apporter des changements au devis ou le supprimer complètement.
3. Dans l'onglet Invoices (Factures), vous pouvez voir les détails d'une commande en cliquant sur > ou télécharger la facture payée au format PDF en cliquant sur le lien Invoice (Facture) dans l'onglet Actions.

Note : vous ne pouvez accéder qu'aux commandes pour lesquelles vous êtes référencé en tant que contact technique ou de facturation.

When calculating the price of a Server license upgrade, we use the following formula:

New Tier Price minus 50% of Current Tier Price

Please note: Upgrade pricing is dependent on what you have paid previously. If you purchased before 3-Oct-2019 you may be on a different pricing plan, and the formula above will not apply. To verify your upgrade cost, please create a Server upgrade quote via the Atlassian Store.

Anyone can purchase or request a quote, all that's needed is the Support Entitlement Number (SEN) and the email address of any current contact for the license being upgraded.

Visit the Quote & Order Form and click the Upgrade tab. Enter the license SEN and email address for a current license contact. Complete the license type, product, existing edition and upgrade to sections then click Add to Cart. Complete Step 2 and 3 of the Quote & Order Form and submit the form. Once that's done, a quote will be sent via email to the billing and technical contacts.

If credit card details are not provided through the secure online form, the quote can be paid by mailed check, ACH (US customers) or direct bank transfer. When payment is received, an email will be sent to the nominated licensee and billing contacts providing details on how to access the license and any applicable source downloads.

Vous pouvez mettre à niveau les tiers utilisateur du logiciel Atlassian à tout moment.

1. Connectez-vous à My.Atlassian, la page du compte s'affichera.
2. Cliquez sur > en regard du produit Atlassian que vous souhaitez mettre à niveau.
3. Dans la section Actions, cliquez sur Upgrade (Mettre à niveau).
4. Sélectionnez Stay with Server (Rester sur Server) ou Upgrade to Data Center (Passer à Data Center) selon vos préférences.
5. Assurez-vous que la case à cocher est activée pour le produit en cours de mise à niveau. Dans la colonne Upgrade User Tier (Mettre à niveau le tier utilisateur), sélectionnez le tier utilisateur souhaité.
6. Vérifiez la commande et cliquez sur Add to Cart (Ajouter au panier).
7. Vous pouvez soit payer et traiter un paiement en ligne, soit cliquer sur Save This as a Quote (Enregistrer sous forme de devis) pour payer plus tard.

Une fois le paiement traité, la nouvelle clé de licence sera ajoutée au(x) compte(s) My Atlassian des contacts techniques et de facturation répertoriés sur la commande.

Your 12 month software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license. You will not accrue maintenance forgone from your old license because a new service agreement is entered on a new product with a new license key.

Yes. We process personal data to provide our products and services and for other purposes as outlined in the applicable Privacy Policy for the products you are using or accessing.

Our goal is to provide our customers with secure, fast, and reliable services. As a provider of global services, we run our services with common operational practices and features across multiple jurisdictions. Today, we store data in data centers located in the US, Germany, Ireland, Singapore, and Australia. Data is stored in the data center closest to the location of the majority of users accessing an instance. We may also allow employees and contractors located around the world to access certain data for product promotion and development, and customer and technical support purposes. For more information, see our Cloud Hosting Infrastructure page.

Although Atlassian Cloud now offers European hosting, we will optimize where to host customer data based on how it is accessed around the world (rather than upon request). We don't guarantee that your data will be hosted in a specific location. However, data hosting location determinations are always based on reducing latency and achieving optimal performance for you and your users.

In order to legally transfer data outside of the EU, the GDPR requires such data be transferred in accordance with an "adequate transfer mechanism." The Privacy Shield Program is a framework agreed to by the U.S. Department of Commerce and the European Commission that provides an "adequate transfer mechanism" for participating companies. Companies certifying to the Privacy Shield framework agree to apply specific privacy and security protections to personal data when it is transferred from the EU to the U.S. We know that the protection of personal data is important to our customers, which is why we decided to participate in Privacy Shield as a way for us to demonstrate our commitment to global privacy standards and requirements.

Atlassian is Privacy Shield certified, meaning we have promised to follow transfer rules and practices as further described in the Privacy Shield framework. For more information, see our Privacy Shield Certification. 

Yes! We understand that our customers, and in particular, our European customers, will require that, where Atlassian is a processor of EU personal data, we execute additional terms that meet GDPR obligations with respect to the processing of that EU personal data. The Atlassian Data Processing Addendum is available here for all cloud customers to download and electronically sign to meet onward transfer requirements under GDPR.

Atlassian’s Data Processing Addendum incorporates the EU Controller to Processor Standard Contractual Clauses as a transfer mechanism for Customer Personal Data. The terms of the Standard Contractual Clauses apply where the transfer of Customer Personal Data from the EU to Atlassian is not covered by another transfer mechanism recognized by applicable data protection law as providing an adequate level of protection for personal data (e.g., the EU - U.S. Privacy Shield Framework).

Atlassian does not currently offer customers any professional services. Consequently, Atlassian can not formally engage in or formally assist with on-site customer training, implementations or software customizations. Commercial and academic licensees are of course entitled to support and assistance under the terms of their active software maintenance and Atlassian will always endeavor to provide legendary support under those terms. We do, however, have a number of official Atlassian Partners who are able to assist with on-site training, implementation and customization requirements.

You can find a list of our current Solution Partners by region in the official Atlassian Partner Directory. Alternatively, contact the Atlassian Channel Team for a recommendation.

No, Atlassian products are proprietary software applications.

Jira Software, Jira Service Desk (4.2 onwards), Jira Core, Confluence, Bamboo, Crowd, Bitbucket, and SharePoint Connector for Confluence commercial, academic, and Starter License holders do however receive the full source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups.

The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders.

Source code access is available only to the nominated technical and billing contacts of a server product license. To become a license contact and have access to source code, contact your nominated technical or billing contact(s). If you do not know whom to contact within your organization, contact us.

Atlassian Cloud customers do not have access to source code as the Cloud code base is not customizable. In addition to Atlassian cloud customers, some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at bis.doc.gov.

Please note: Atlassian does offer free licenses for official Open Source Projects and community organizations — it's our way of giving something back. In addition, Atlassian actively supports a large number of Open Source projects and groups, such as Apache, Codehaus, OpenSymphony, WebWork, and XDoclet. To learn more about Open Source at Atlassian, click here.