Purchasing & Licensing FAQ

Atlassian Cloud plans start free and grow with you as your team scales. Atlassian Cloud Standard and Premium plans can be trialed for free at any time.

Special pricing is available to registered charitable non-profits, academic institutions, government organizations, and certified Atlassian Partners. 

Those interested in migrating from an existing Atlassian Server installation to Atlassian Cloud may be eligible for a migration discount. See the Cloud Migration Licensing & Pricing FAQ for more information.

Special pricing is offered to United States Federal, State, and Local governmental entities through Atlassian's Government Aggregator, Carahsoft.

You can contact Carahsoft at atlassian@carahsoft.com or visit http://www.carahsoft.com/atlassian.

All other International governmental entities purchasing Atlassian software, are required to purchase commercial licenses.

Special pricing is available for qualified Academic institutions. The following organizations are eligible for an Atlassian Academic License:

• Educational institutions: Public or private K-12, vocational schools, correspondence schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.
• Administrative offices & boards of education: Provincial, district, regional, national and state administrative offices and authorities of the Educational Institutions defined above.
• Public libraries
• Home-school programs
• Research institutes that are affiliated with an accredited university.
• Teaching hospitals that are affiliated with an accredited university.
• Training and teaching organizations that are accredited by a statutory government qualifications body.

Proof of accreditation or affiliation may be required when ordering an Atlassian Academic License.

Atlassian does not offer special pricing for resellers. Special pricing is offered only to official Atlassian Partners.

Creating an obligation-free quote is easy! Just use our Quote & Order Form, which allows you to pay for your software immediately or save a price quote for later. Only quotes submitted through our online form are considered valid, screen prints of the shopping cart are not the same as an official quote.

Please note: Starter Licenses must be purchased with a credit card.

You can pay an outstanding quote by credit card using our secure online payment form or any of the other accepted payment methods (mailed check, ACH, bank transfer, or PayPal). You can find complete payment details on the first page of your quote/invoice, as well as our How to Pay page.

To get started, complete our secure online Quote & Order Form. On the final confirmation page, check the PO number box to add your PO number. The PO number will appear on your quote or invoice (valid for 30-days). If you already have a quote or invoice, you can update the quote or invoice through your My.Atlassian account via the Orders tab.

Atlassian is happy to reference a PO number on a quote or invoice for your internal tracking and record keeping. However, we do not accept purchase orders as a form of payment nor the terms and conditions commonly associated with purchase orders. We provide fully functional trial licenses for you to use while payment is being arranged. We are able to keep our prices low by offering standard product agreements to all our customers and do not offer commercial credit.

Our payment terms are Net 0-day and we accept payment by bank transfer, mailed check, and credit card. Details can be found on the first page of a quote or invoice. Once payment is received in full, we will issue the license keys and email the nominated billing and technical contacts.

Atlassian is able to generate quotes in US dollars (USD), Australian dollars (AUD), and Japanese yen (JPY), however, AUD and JPY are reserved for customers in Australia and Japan, respectively. 

All the prices in a currency other than USD are calculated using an exchange rate that includes a currency fluctuation margin.

Please note the following restrictions:

• We are unable to issue quotes or invoices in a currency other than USD for orders including Bitbucket Cloud, Trello, Opsgenie, Statuspage, Jira Align.
• We are unable to issue quotes or invoices in Australian dollars for orders containing Atlassian Cloud, Starter Licenses or Marketplace apps.

Atlassian is an Australia-based company. As such, Atlassian must collect GST from all Australian based customers. Atlassian will collect VAT from customers within the European Union who have not supplied a valid VAT ID, in accordance with EU tax legislation. 

Tax Treaties: As an Australian company, Atlassian is exempt from withholding taxes in some countries like the United States. For compliance reasons, U.S. customers may wish to obtain a copy of the W-8BEN-E form; or for non-U.S. customers, the Australian Taxation Office Certificate of Residency for Atlassian.

Prices may be affected by organizations based in countries that do not have an income tax treaty with Australia and are therefore required to impose withholding taxes. If this applies to you, Australian taxation law requires us to provide proof of tax withheld. As such, we will require documentation from you which states the amount of tax withheld (your tax office should be able to supply the relevant documents). Contact our Customer Advocate Team to discuss the potential implications.

Simply log into your My.Atlassian account to edit your quote. Once logged in, select Orders at the top of the page. There, you'll see all quotes tied to your email address. Click the pencil icon on the right-hand side, and you'll be able to make any necessary changes. If your quote contains a Cloud subscription or an Enterprise product such as Data Center, please contact us regarding any needed changes.

Atlassian accepts the following payment methods:

Credit card*  — (MasterCard, Visa or American Express) via our secure Quote & Order Form (1 to 3 business days). We cannot accept credit card payments for AUD orders. Unfortunately, we're unable to accept payments via Discover cards.

PayPal*  — PayPal can be used for automatic renewals of Atlassian Cloud, as well as payments for Atlassian quotes.

Bank transfer  — Can take up to 7-14 business days for bank transfers to clear through our banking facilities. You can email your remittance advice to remittance@atlassian.com. 

Mailed check — Can take up to 7-14 business days to be received and processed by our financial institution. We cannot accept checks for AUD orders.

ACH (Automated Clearing House) - Can take between 7-14 business days to process.

Atlassian's payment terms are strictly Net 0-day. This means that the license key(s) or Atlassian Cloud subscription will only be made available after full payment is received. If you have placed your order but find that you are waiting for your organization to make the payment, you can contact us and request a fully-functional trial license key to help you cope with any bureaucratic delays.

*Credit card or PayPal is the only acceptable form of payment for monthly Atlassian Cloud subscriptions.

*Please note that we are unable to issue quotes or invoices in Australian dollars (AUD) for orders containing Atlassian Cloud, Starter Licenses or Marketplace apps.

When possible, we recommend customers do not use Visa debit cards. This is because Visa debit cards place an authorization hold on funds (making them unavailable) for the amount of the purchase. Atlassian settles the transaction immediately (known as "settlement"), but the authorization hold can remain from 1-5 days until it "falls off" depending on Visa's and your bank's policies.

If the funds are not made available 5 days after the transaction, we recommend contacting your bank to see when the authorization hold will drop off.

Only European bank accounts issue IBANs. The number we provide in the quote or invoice can be used as the "IBAN" for your bank transfer. It may also be worthwhile to let your bank know that this is a US Dollar account and that the alpha-numeric number has been supplied and verified by our bank's international payments team.

Refunds for Atlassian Cloud are only available within the first paid month after the trial period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds.

To cancel your trial/subscription for Atlassian Cloud, follow the instructions below:

1. Log in to your My.Atlassian account. You'll arrive on the main Licenses page. Atlassian Cloud will be listed with the unique URL.
2. Click the > next to your Atlassian Cloud subscription.
3. Click the Cancel Subscription or Cancel Evaluation link to request the cancellation of your account.

The Atlassian Cloud subscription will be terminated at the end of the current billing cycle and your credit card will not be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

To request a refund during the first month of paid service (following a trial) or within 30 days of payment for an annual subscription, contact our Customer Advocate Team.

PayPal is available for all Atlassian Cloud and Server purchases.

For all other purchases, including Bitbucket, Trello, Jira Align, and Statuspage, complete payment details are located on the first page of your quote/invoice, as well as on our How To Pay page. 

To add PayPal as your payment method for your monthly Atlassian Cloud subscription, follow the instructions below:

1. Log into your Cloud site as an Administrator, and select the Settings icon, followed by Billing.
2. Select Billing Details. In the Payment Method section, click the Pencil icon to edit the preferred payment method.
3. Click Pay with PayPal to connect your PayPal account.

Buying with PayPal is usually free. There is no charge to open a PayPal account and there is no cost for buying products or services. If your transaction requires a currency conversion, PayPal will use a retail exchange rate (the wholesale cost of foreign currency as denominated by an outside financial institution) plus a conversion service charge. See PayPal Currency Conversion and Merchant Fees for more information.

If your transaction requires a currency conversion, PayPal will use a retail exchange rate (the wholesale cost of foreign currency as denominated by an outside financial institution) plus a conversion service charge. See PayPal Currency Conversion and Merchant Fees for more information.

Nope! If you link a bank account to your PayPal account, money is taken directly from your bank account when you make purchases or send money.

If you are having issues signing into your PayPal account because you forgot your username or password, PayPal can help you recover this information. Contact PayPal Support for assistance. 

You can find answers to commonly asked questions at the PayPal Help Center. If you cannot find your answer, the PayPal Customer Support team is ready to help. You can Contact PayPal via the PayPal Contact Page.

Generally, US sales tax will be applied to all taxable orders where valid exemption documentation has not been provided to Atlassian.

However if valid exemption documentation covering the period of the purchase can be supplied, contact our Customer Advocate Team to arrange for the refund of your purchase within 30 days of payment.

After that time, you may contact your local state tax authority or amend your sales tax return to obtain a refund directly from your local revenue authorities.

No, the prices listed on our website are in US Dollars and do not include any tax. 

However, quotes generated via the Atlassian Store prior to purchase will state the applicable tax in US Dollars.

Please note:

For customers located in Australia, the tax conversion rate will be displayed on the Tax Invoice, which is issued upon receipt of payment in full.

The equivalent tax in Euros / Norwegian Krone / Icelandic Krona / South Korean Won / Japanese Yen / Turkish Lira / South African Rand / Russian Ruble / Canadian Dollar / Singaporean Dollar / Saudi riyal will be displayed on the final invoice, which will be issued after full payment has been received.

This is because exchange rates fluctuate constantly and the equivalent tax in the non-USD currency cannot be determined until receipt of payment.

From time to time, domestic governments introduce new taxes or apply VAT, JCT or GST to new taxable items through new legislation.

To be a good global citizen, Atlassian endeavors to be compliant with all relevant international laws. To uphold our core value of "Don't #@!% the Customer" where possible, Atlassian will go to the additional effort of registering, implementing, collecting and filing local VAT or JCT returns to be compliant with these legal requirements rather than ceasing to sell Atlassian products in a country with new taxes.

Generally, VAT or GST will be applied to all taxable orders where exemption documentation or a valid VAT ID, PAN, CIN, or GST registration number has not been provided to Atlassian.

However, if exemption documentation or a valid VAT ID covering the period of the purchase can be supplied, contact our Customer Advocate Team to arrange for the refund of your purchase within 30 days of payment.

After that time, customers with a valid VAT ID may claim a refund for VAT paid on business expenses directly from your local tax authority via your business VAT return. You do not need to self-assess VAT on this transaction again under the reverse charge system.

* Please note that there will be no VAT exemptions for customers located in Russia.

Visit your Atlassian account profile page. Enter your VAT Number, PAN, CIN, or GST registration number in the Tax ID section of "Your Personal Info" and click Save.

*Please note, this is not applicable to JCT, or customers located in Russia.

Contact our Customer Advocate Team with your exemption documentation and quote number if you would like to apply your tax exemption status to an existing quote.

* Please note, this is not applicable to JCT, or customers located in Russia

Renewing your software/subscription maintenance will ensure your continued access to the following benefits:

Legendary Support

You'll continue to receive Atlassian's legendary support. Atlassian's support is available via our online support system.

Software Updates

Our products continue to evolve via frequent and significant updates. If you're after new features and ever-improving usability, active software maintenance ensures you continue to receive all the latest software updates*. 

*Atlassian Cloud does not require manual software updates, while Server (self-hosted) installations do.

Peace of mind

If your team depends on our products for many of its day-to-day activities, having a guaranteed direct line of contact to a committed support team offers fantastic peace of mind. Renewing ensures that the privileges of software maintenance continue uninterrupted.

Please note: Atlassian Cloud requires active maintenance, while Server (self-hosted) does not. Server renewals are optional, however, active maintenance is required to receive product updates and technical support.

Cloud

• New subscription: Subscription maintenance begins immediately following the end of the initial trial.
• Upgrade: Upgrades to annual cloud subscriptions do not affect software maintenance periods.
• Renewal: Subscription maintenance is required for Atlassian Cloud. Renewals will not interrupt maintenance periods.

Server

• New license: Your 12/24-month software maintenance period will commence from the date of payment confirmation.
• Upgrade: Software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license.
• Renewal: Software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.

Please note: Server maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.

Cloud

If an Atlassian Cloud site does not renew, or the maintenance lapses, the site will enter the dunning process. More information can be found on our Data Storage FAQ. Sites will be deactivated 15 days after the end of the current maintenance period. Atlassian retains data for deactivated sites for 15 days (for trial sites) or 60 days (for paid subscription sites) after the end of your current subscription period. 

Server

After the first 12 months, your software maintenance will expire and you will no longer be able to receive technical support or software updates. 

As all Server licenses are perpetual*, you can use your software into perpetuity. This means the server product will continue to operate in its current state after the maintenance period expires.

*Data Center licenses are not perpetual.

Please note: maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.

Cloud

Atlassian Cloud subscription/maintenance periods cannot be co-termed.

Server

Software Maintenance comes in 12-month blocks. If you've purchased multiple Atlassian products on different dates, your maintenance renewal dates can be co-termed/synchronized to less than a year, so long as one license is quoted for at least 12 months of software maintenance. To do this, please request a renewal quote by simply clicking the Renew tab in our Atlassian Store. Once your renewal quote has been created, Contact our Customer Advocate Team, and we'll be happy to help!

Please note: Because upgrades and new license purchases include 12 months of maintenance from the date of purchase, they cannot be co-termed to existing licenses for less than 12 months.

Cloud

Monthly Atlassian Cloud subscriptions renew automatically with the credit card or PayPal account on file. Annual subscriptions can be set up for automatic renewals via credit card or PayPal, or can be paid by bank transfer, check, or ACH with a renewal quote. 

To add payment details to your Atlassian Cloud site, see How Do I Update the Credit Card or PayPal Account on File.

Server

Anyone can purchase or request a quote - all that's needed is the Support Entitlement Number (SEN) and the email address of any current contact for the license being renewed. To order a server product software maintenance renewal, visit our Quote & Order Form and click the Renew tab*. In the Renew tab, you can renew a product that you are associated with or provide us with the details of the product you wish to renew.

Once that's done, a quote or invoice will be sent via email. If credit card details are not provided through the secure online form, the quote can be paid by mailed check, ACH (US customers), direct bank transfer, or PayPal.  License and any relevant source downloads can be accessed online upon confirmation of payment.

Following payment confirmation, a new license key will be issued. The Billing or Technical contact can access the license key via their My.Atlassian account. The existing installation can be updated by copying and pasting the new license key into the License Details page of the product's administration section.

To request a quote from My.Atlassian:

1. Log in to my.atlassian.com.
2. Click the arrow next to the Atlassian product being renewed. Tour product management screen will appear.
3. In the Actions section click Renew.
4. Check the box next to the product(s) you'd like to renew. Click Add to Cart.
5. Review the cart and click Check Out or Save this as a quote.
6. Complete the Licensee and Organization Details and click Continue
7. Select your preferred payment method. If you'd like, check the box to have your product(s) automatically renew.
8. Click Continue. Confirm the order details, and click Submit.

The quote or purchase confirmation will be sent to the named billing and technical contact(s).

Please note: You can hold a maximum of 2 years worth of active software maintenance for Server/Data Center products. Atlassian Cloud can be purchased as 12-month or 24-month subscriptions.

*Pricing for software maintenance may be reviewed from time to time. For products whose maintenance is based on an old licensing model, which is no longer available, you will be quoted at the current renewal pricing. At our sole discretion, we may offer a limited-time grandfathering program for server products (not hosted) that we would announce to all customers holding licenses that experienced a change.

A user is, by definition, an account with the permission to log into the application. A named user with this permission is counted towards the user limit, whether logged in to the application or not. Only one individual, a named person, is permitted per product login. Multiple people cannot share a product login. Our licensing model is not based on concurrent users.

• For Cloud customers, see Section 2.5 of our Cloud Terms of Service
• For Server and Data Center customers, your license rights in Section 3.1 of our Software License Agreement are subject to your applicable Scope of Use, and your Scope of Use is tied to the number of unique Authorized Users you have purchased

When you purchase a new server license or renew/upgrade an existing server license, a new license key will be added to the Billing & Technical Contact's My.Atlassian account. Once a Billing or Technical Contact has copied the license key from their My.Atlassian account, follow the steps below to apply your new key to your server environment.

Jira

1. Log in to Jira as a System Administrator
2. Click the Settings cog > Applications
3. Click Versions & Licenses
4. Locate the license you want to update, and click on the pencil icon to edit the license.  Replace the existing license key with your new license key.
5. Click Update License

Confluence

1. Log in to Confluence as a System Administrator
2. Click the Settings cog > General Configuration
3. Click License Details
4. Paste the new license key, and click Save

Atlassian is happy to offer the following organizations Atlassian core products and Apps at 50% off list price.

The following organizations are eligible for an Atlassian Academic License:

• Educational institutions: Public or private K-12, vocational schools, correspondence schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.
• Administrative offices & boards of education: Provincial, district, regional, national and state administrative offices and authorities of the Educational Institutions defined above.
• Public libraries
• Home-school programs
• Research institutes that are affiliated with an accredited university.
• Teaching hospitals that are affiliated with an accredited university.
• Training and teaching organizations that are accredited by a statutory government qualifications body.

Proof of accreditation or affiliation may be required when ordering an Atlassian Academic License.

Beginning July 1, 2019, Atlassian offers Academic Cloud licensing at 50% off list price. Please note that Academic Cloud pricing includes Atlassian core products and Apps, and does not include third-party Marketplace Apps, Trello, Bitbucket, Opsgenie, Statuspage, or Jira Align. Contact Us to request Academic Cloud pricing for Atlassian core products and Apps, please include the URL for your Atlassian Cloud site (if you don't have one, sign up here).

Atlassian offers our products for free to the Open Source community. You can get more information on the Open Source License program and apply for licenses here.

Atlassian is happy to provide free Server (self-hosted) licenses for registered charitable non-profit organizations that are non-government, non-academic, non-commercial in nature, have no religious affiliation and that would not otherwise be able to afford Atlassian software.

Atlassian also offers Community Cloud licensing at 75% off list price. Please note that Community Cloud pricing includes Atlassian core products and Apps, and does not include third-party Marketplace Apps, Opsgenie, or Jira Align.

You can apply for Community Licenses by completing our Community License Request Form.

Yes, additional licenses would be required. Each license permits only the deployment of a single instance of the software in a production environment.

Developer licenses are available to existing commercial and academic server license holders (not available for cloud or server Starter products) who wish to deploy non-production installations for use in testing and development of the Atlassian software (e.g. version upgrades, customizations to the software, etc) that should not be done on a live production instance.

Developer licenses can also be used for non-production installations of the software deployed on a cold standby server.

This license is provided free of charge and the maintenance expiration of this license will be synchronized to the maintenance expiration date of your product.

The technical contact for the license can generate a developer key by following these steps:

1. Log in to My.Atlassian.
2. Click the Atlassian product in question - your account management screen will appear.
3. In the Actions section click View Developer License.
4. Review the Developer License agreement and click View. A license key will be presented. Copy and paste this key into your development server.

You may generate more than one license key if running multiple pre-production servers, e.g. development, testing, and QA, servers.

Server product licenses cannot be combined to increase the number of users for a single instance. To increase the number of users, you will need to obtain an upgrade to the desired user tier. You can get additional information on upgrades of each respective product: Jira Software, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Crowd, Advanced Roadmaps for Jira, Team Calendars for Confluence, and Questions for Confluence.

Monthly accounts

Any billing or technical contact of an Atlassian Cloud subscription can update the credit card on file. To update the credit card, follow the instructions below:

1. Log in to my.atlassian.com. You'll arrive on the Licenses page by default.
2. Click the  >  next to your Atlassian Cloud instance. 
3. Click Edit Credit Card. Enter the new card details then save the changes.

The new card will be charged on the next billing date. If your account is past due, the credit card will be charged once it is updated. 

Alternatively, if you are a Cloud site admin, you can see and update the credit card for your subscription within the site administration console by going to Settings > Billing > Billing Details. From the Billing Details section you can:

• see the billing contact for your site
• update the credit card details for your payment
• update the billing address for your payment 

Annual accounts

You must be a site admin to update the credit card for an account on an annual subscription. Site Admins can see and update the credit card for your subscription within the site administration console by going to Settings > Billing > Billing Details. From here you can:

• see the billing contact for your site
• update the credit card details for your payment
• update the billing address for your payment

The new card will be charged on the next billing date. If your account is past due, the credit card will be charged once it is updated.

To change your password:

1. Visit id.atlassian.com and log in with your Atlassian account or My.Atlassian password.
2. Select your avatar the lower-left corner. Click Manage Your Account.
3. Click Security in the left navigation panel.
4. Enter your current password and your desired new password.
5. Click Save Changes.

To reset your password:

If you've forgotten the password for your Atlassian account or My.Atlassian account, follow these directions to reset it.

1. Visit the Forgot Password page.
2. Enter the email address associated with your account, then click Send Recovery Link.
3. We'll send you an email with a link that enables you to reset your password.

Designated Billing and Technical Contacts can log into their My.Atlassian accounts and download quotes and invoices, make payments, add PO numbers, delete quotes, and make changes to existing/open quotes.

1. Log into your My.Atlassian account and click the Orders tab in the navigation bar.
2. In the Quotes tab, you can download a PDF quote or invoice, make a credit card payment, add a PO number, make changes to the quote, or delete the quote altogether.
3. In the Invoices tab, you can see an order's details by clicking the >, or download a PDF of the paid invoice by clicking the Invoice link in the Actions tab.

Please note: you can only access the orders where you are listed as the Billing or Technical Contact.

When calculating the price of a Server license upgrade, we use the following formula:

New Tier Price minus 50% of Current Tier Price

Please note: Upgrade pricing is dependent on what you have paid previously. If you purchased before 3-Oct-2019 you may be on a different pricing plan, and the formula above will not apply. To verify your upgrade cost, please create a Server upgrade quote via the Atlassian Store.

Anyone can purchase or request a quote, all that's needed is the Support Entitlement Number (SEN) and the email address of any current contact for the license being upgraded.

Visit the Quote & Order Form and click the Upgrade tab. Enter the license SEN and email address for a current license contact. Complete the license type, product, existing edition and upgrade to sections then click Add to Cart. Complete Step 2 and 3 of the Quote & Order Form and submit the form. Once that's done, a quote will be sent via email to the billing and technical contacts.

If credit card details are not provided through the secure online form, the quote can be paid by mailed check, ACH (US customers) or direct bank transfer. When payment is received, an email will be sent to the nominated licensee and billing contacts providing details on how to access the license and any applicable source downloads.

You can upgrade user tiers of Atlassian software at any time.

1. Log into My.Atlassian, the account page will display.
2. Click the > next to your Atlassian product being upgraded.
3. In the Actions section click Upgrade.
4. Select either Stay with Server or Upgrade to Data Center, depending on your preference.
5. Make sure the checkbox is ticked for the product being upgraded. In the Upgrade User Tier column, select the desired User Tier.
6. Review the order and click Add to Cart.
7. You can either Check Out and process a payment online or click Save This as a Quote to pay later.

Once payment has been processed, the new license key will be added to the My.Atlassian account(s) of the listed Billing and Technical Contact(s) on the order.

Your 12 month software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license. You will not accrue maintenance forgone from your old license because a new service agreement is entered on a new product with a new license key.

Yes. We process personal data to provide our products and services and for other purposes as outlined in the applicable Privacy Policy for the products you are using or accessing.

Our goal is to provide our customers with secure, fast, and reliable services. As a provider of global services, we run our services with common operational practices and features across multiple jurisdictions. Today, we store data in data centers located in the US, Germany, Ireland, Singapore, and Australia. Data is stored in the data center closest to the location of the majority of users accessing an instance. We may also allow employees and contractors located around the world to access certain data for product promotion and development, and customer and technical support purposes. For more information, see our Cloud Hosting Infrastructure page.

Although Atlassian Cloud now offers European hosting, we will optimize where to host customer data based on how it is accessed around the world (rather than upon request). We don't guarantee that your data will be hosted in a specific location. However, data hosting location determinations are always based on reducing latency and achieving optimal performance for you and your users.

In order to legally transfer data outside of the EU, the GDPR requires such data be transferred in accordance with an "adequate transfer mechanism." The Privacy Shield Program is a framework agreed to by the U.S. Department of Commerce and the European Commission that provides an "adequate transfer mechanism" for participating companies. Companies certifying to the Privacy Shield framework agree to apply specific privacy and security protections to personal data when it is transferred from the EU to the U.S. We know that the protection of personal data is important to our customers, which is why we decided to participate in Privacy Shield as a way for us to demonstrate our commitment to global privacy standards and requirements.

Atlassian is Privacy Shield certified, meaning we have promised to follow transfer rules and practices as further described in the Privacy Shield framework. For more information, see our Privacy Shield Certification. 

Privacy and Security are among the highest priorities at Atlassian. Atlassian is following the developments around the recent decision by the Court of Justice of the European Union regarding the EU-US Privacy Shield and we are comprehensively assessing the implications for our company.

Atlassian anticipated this issue and has an in-built solution in our DPA. While the EU-US Privacy Shield may have been invalidated in this ruling, please note that Atlassian’s Data Protection Addendum includes language (see Section 6.2) that provides for Standard Contractual Clauses (SCCs) as a fallback data transfer mechanism for personal data from the EU to be transferred to the US in the event of the invalidation of Privacy Shield. In the decision, we understand that the court upheld SCCs as a valid data transfer mechanism for transfers of personal data from the EU to the US at this time.

Atlassian remains committed to ensuring our customers’ data is protected with the utmost care and in compliance with applicable data privacy laws and requirements. Please be assured, to the extent we have ongoing obligations under our Privacy Shield Certification, we will continue to honor them. The Swiss-EU Privacy Shield remains operational and is not currently impacted.

For more information see https://www.atlassian.com/trust/privacy/gdpr#data-transfers.

Yes! We understand that our customers, and in particular, our European customers, will require that, where Atlassian is a processor of EU personal data, we execute additional terms that meet GDPR obligations with respect to the processing of that EU personal data. The Atlassian Data Processing Addendum is available here for all cloud customers to download and electronically sign to meet onward transfer requirements under GDPR.

Atlassian’s Data Processing Addendum incorporates the EU Controller to Processor Standard Contractual Clauses as a transfer mechanism for Customer Personal Data. The terms of the Standard Contractual Clauses apply where the transfer of Customer Personal Data from the EU to Atlassian is not covered by another transfer mechanism recognized by applicable data protection law as providing an adequate level of protection for personal data (e.g., the EU - U.S. Privacy Shield Framework).

Atlassian does not currently offer customers any professional services. Consequently, Atlassian can not formally engage in or formally assist with on-site customer training, implementations or software customizations. Commercial and academic licensees are of course entitled to support and assistance under the terms of their active software maintenance and Atlassian will always endeavor to provide legendary support under those terms. We do, however, have a number of official Atlassian Partners who are able to assist with on-site training, implementation and customization requirements.

You can find a list of our current Solution Partners by region in the official Atlassian Partner Directory. Alternatively, contact the Atlassian Channel Team for a recommendation.

No, Atlassian products are proprietary software applications.

Jira Software, Jira Service Desk (4.2 onwards), Jira Core, Confluence, Bamboo, Crowd, Bitbucket, and SharePoint Connector for Confluence commercial, academic, and Starter License holders do however receive the full source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups.

The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders.

Source code access is available only to the nominated technical and billing contacts of a server product license. To become a license contact and have access to source code, contact your nominated technical or billing contact(s). If you do not know whom to contact within your organization, contact us.

Atlassian Cloud customers do not have access to source code as the Cloud code base is not customizable. In addition to Atlassian cloud customers, some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at bis.doc.gov.

Please note: Atlassian does offer free licenses for official Open Source Projects and community organizations — it's our way of giving something back. In addition, Atlassian actively supports a large number of Open Source projects and groups, such as Apache, Codehaus, OpenSymphony, WebWork, and XDoclet. To learn more about Open Source at Atlassian, click here.