Create your own incident communication plan workshop
Statuspage helps you communicate incidents and downtime to your customers, but tools are only one part of the equation. You also need the right people and processes in place – which is where our "Create your own incident communication plan workshop" comes in.
Throughout this 4-video workshop series you'll learn how to:
- Define what constitutes an incident for your team
- Create and document incident roles & responsibilities
- Choose proper incident communication channels
- Create pre-written incident templates to help get updates out as quickly as possible
- Use incident values as a north star for decision making during incident response
Watch the videos in order, or pick and choose topics as you see fit. Download a worksheet to start creating your custom incident comms plan as you watch the videos. You'll leave with a documented incident communication plan you can share (and continue building out) with your team and we'll recommend Atlassian Team Playbook plays that can help along the way.