What is marketing operations? A complete MarOps guide to managing teams and processes

Marketing operations is the strategic function that enables marketing teams to work more efficiently by managing processes, technology, and data. It's the operational hub that connects marketing strategy with execution, ensuring campaigns run smoothly and deliver measurable results. 

This includes ongoing campaign optimization to improve performance and maximize ROI. The role of MarOps is more than just simple task management. It involves: 

• Creating standardized processes

• Implementing the right technology stacks

• Establishing data-driven practices that help marketing teams make informed decisions 

A well-structured marketing operations process ensures that resources are allocated effectively, campaigns are executed on time, and performance metrics are accurately tracked and reported.

Why is marketing operations important for business growth?

Marketing operations is what turns marketing from a cost center into a revenue driver. It connects every campaign, email, and event directly to business outcomes, so marketing efforts aren't just doing stuff, they're moving the needle on growth.

Your team actually has time to think strategically

Without solid MarOps, your marketers are drowning in busy work. They're manually pulling reports, fixing broken processes, and tracking down budget approvals instead of figuring out how to reach new customers. 

Strong marketing operations clears out that clutter. 

Workflows run smoothly, redundant tasks disappear, and suddenly your team has bandwidth for the work that actually matters - like developing campaigns that resonate, testing new channels, or refining your positioning. Faster execution, smarter and more visible goal-setting, and more headspace for creativity all follow.

Les décisions sont prises à partir de données réelles, et non d’intuitions

« Je pense que cette campagne a bien fonctionné » ne suffit pas lorsque la direction veut savoir où investir le budget du prochain trimestre. 

Pour que les opérations marketing soient efficaces, il faut des données claires, du reporting cohérent et une visibilité sur les facteurs qui génèrent réellement des résultats. Votre équipe peut voir quels canaux génèrent des prospects qualifiés, quelles campagnes ont le meilleur retour sur investissement et où vous gaspillez de l’argent. 

Cette clarté rend la planification moins aléatoire et plus scientifique, et il est ainsi beaucoup plus facile de prouver la valeur du marketing lorsque les discussions budgétaires ont lieu.

Marketing operations managers and their team members wear many hats. These professionals are responsible for ensuring that marketing initiatives run smoothly, data is well-managed, and teams have the tools and processes to succeed.

Marketing operations jobs have become increasingly specialized, with roles like a marketing operations manager leading these critical functions. Here's more information about what MOPs teams do:

Lead project management to oversee and execute marketing campaigns

Marketing operations teams take ownership of campaign timelines, ensuring that every task and project is assigned, tracked, and completed on schedule. They coordinate efforts across multiple departments, managing resources and resolving bottlenecks that could delay important launches. This project management approach keeps campaigns on track while maintaining quality standards and meeting critical deadlines.

Manage and interpret marketing data to identify trends

Teams gather information from various sources, organize it into actionable insights, and identify patterns that inform strategic decisions. This analytical approach helps marketing leaders understand customer behavior, campaign performance, and market opportunities that might otherwise go unnoticed.

Drive strategic planning to develop long-term marketing plans

Marketing operations professionals work closely with leadership to establish clear objectives, allocate budgets effectively, and identify growth opportunities. They create comprehensive marketing plans that outline strategies, timelines, and resource allocation. These professionals ensure that day-to-day marketing activities align with broader business strategy, creating a cohesive approach that maximizes impact across all initiatives.

Develop and optimize marketing processes to streamline workflows

Identifying inefficiencies and creating standardized workflows is a core responsibility of MOPs teams. They implement automation tools that reduce manual work, improve team collaboration, and increase overall productivity.

These process improvements help teams focus on high-value activities rather than repetitive administrative tasks.

Conduct market research to identify growth opportunities

Research and competitive analysis help marketing operations teams understand market dynamics, audience preferences, and emerging trends. This information guides campaign development, product positioning, and strategic decision-making across the entire marketing organization.

Deliver analysis and reporting for performance insights

Creating dashboards, tracking key performance indicators, and providing regular reports keep stakeholders informed about marketing performance. Marketing operations teams translate complex data into clear, actionable recommendations that help refine campaigns and improve overall results.

Creating an effective MarOps strategy requires a long-term view. The following five-step process gives you a framework for developing a comprehensive strategy that enhances team performance and drives business growth.

Step 1: Define marketing goals that align with business objectives

Establish clear, measurable objectives that support your company's overall strategy. These goals should be specific enough to guide daily activities while remaining flexible enough to adapt to changing market conditions.  Effective goal setting ensures that every marketing initiative contributes to broader business success rather than operating in isolation.

Étape 2 : Auditer les processus actuels afin d’identifier les lacunes et les opportunités d’amélioration

Procédez à un examen approfondi des workflows, des outils et des processus de campagne existants afin de comprendre ce qui fonctionne et ce qui nécessite une attention particulière. Documentez les inefficacités, les goulots d’étranglement et les domaines dans lesquels l’automatisation pourrait améliorer les performances. Cet audit vous fournit un point de départ pour prioriser les améliorations et allouer efficacement les ressources. Disposer d’une base de connaissances vous aide également à comprendre les lacunes et à prioriser les points à traiter en premier.

Step 3: Establish data management and reporting practices to track KPIs

Standardize how your team collects, stores, and analyzes marketing data to ensure consistency and accuracy. Create dashboards that provide real-time visibility into campaign performance and establish regular reporting schedules that keep stakeholders informed.  Proper data management supports confident decision-making and continuous optimization.

Step 4: Optimize workflows by automating tasks and integrating marketing tools

Look for any repetitive tasks that can benefit from automation, and ensure that your technology stack supports efficient collaboration across teams. Focus on integrating tools so that data flows seamlessly between platforms, reducing manual work and minimizing errors.  In fact, effective team meetings become more productive when team members have access to integrated, up-to-date information.

Étape 5 : Attribuer des rôles et mesurer les performances afin d’affiner la stratégie à l’aide d’informations basées sur les données

Définissez clairement les responsabilités au sein de votre équipe opérationnelle marketing et établissez des processus pour surveiller les performances par rapport aux objectifs établis. Des sessions de brainstorming régulières et des évaluations des performances permettent d’identifier les opportunités d’amélioration des processus et des campagnes.

Templates provide a structured starting point for implementing marketing operations best practices. These proven frameworks help teams get up and running quickly with standardized processes that can be customized to fit specific organizational needs.

Jira’s project management template allows marketing teams to track projects from initial planning through final execution, including all tasks, milestones, and critical deadlines. It improves team visibility by providing a centralized view of project progress and enhances accountability by clearly assigning ownership for each deliverable. 

The template supports effective decision-making by giving stakeholders real-time insight into project status and potential roadblocks.

Get free project management template

2. Jira marketing service management template

Designed to manage marketing requests, campaigns, and workflows within a single centralized platform, the marketing service management template streamlines the often complex process of coordinating marketing activities.

It simplifies approvals and task assignments across different teams, reducing delays and improving communication. The template benefits organizations that handle multiple concurrent campaigns or complex cross-functional team initiatives.

Get free marketing services management template

3. Jira go-to-market template

Perfect for planning and executing product launches or major campaign rollouts, the go-to-market template helps align all stakeholders around shared objectives and timelines. It helps teams track milestones in real time while maintaining clear communication across departments.

Marketing with Jira is even more effective when teams can visualize the entire go-to-market process and quickly identify areas that need attention.

Get free go-to-market template

Jira is your central command center for marketing operations, providing the tools and visibility needed to manage complex campaigns, coordinate team efforts, and track performance against established goals. 

The platform's flexibility allows MOPs teams to create workflows that match their specific needs while maintaining the standardization required for consistent execution. The templates discussed above represent just a fraction of what's possible when marketing tools are correctly integrated into a cohesive operations system. 

With Jira's project management capabilities, marketing teams can improve collaboration, reduce errors, and focus more time on strategic initiatives that drive business growth. 

Whether you're just starting to formalize your marketing operations function or looking to optimize existing processes, Jira gives you the tools for scaling your efforts effectively.