Halp evolved into Jira Service Management. Learn more →

Conversational Ticketing for Microsoft Teams

Manage requests and resolve issues faster with a bi-directional sync from Microsoft to Jira Service Management

Not using Jira Service Management? Get it free

Build and manage a help desk directly in Microsoft Teams

Turn messages into tickets

Turn any message into a trackable ticket with message actions. No more context-switching or manually capturing requests between Teams and Jira Service Management.

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View all your tickets

View your requests in the Assist Tab

View and take quick actions on recent tickets directly from the Teams interface. Filter, sort, and drill down into ticket details for more context.

Use Jira Service Management forms in Teams

Categorize and route requests by department. Create custom request types in Jira Service Management to capture important context and eliminate unnecessary back and forth.

Create custom forms
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As an IT operations professional there are tools you want to bring with you to every company you work for. Halp is one of those tools, it’s absolutely necessary if your company uses Slack or MS Teams

Gian Luca D'Intino-Conte, IT Operations & Security Analyst, Dialogue


The benefits of conversational ticketing

Jira Service Management chat is a modern, lightweight help desk for Slack and Microsoft Teams.

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Automate your day with powerful workflows

Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.

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Actionable reporting on team performance

Measure ticket volume, response/resolution times, and agent performance.

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Get notified about ticket updates directly via chat

Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.

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Capture & answer email based tickets

Manage tickets submitted via both email and chat all in one centralized place.

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Loop in key stakeholders to streamline approvals

Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.

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Manage and search tickets in your tool of choice

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

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Customize fields, statuses, and forms

Streamline operations with easily customizable settings that fit your team’s individual needs.

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Improve response times and customer satisfaction

Meet your employees where they already work and automate repetitive tasks to handle requests quickly.

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Empower any team to manage their own requests

Set up queues and route tickets to different teams within your organization.


Works standalone or integrates with the systems your team already uses

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Don't have a ticketing system? Use Halp's powerful ticketing platform on its own.

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2-way sync comments, fields, and forms with multiple Jira projects.

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2-way sync comments, fields, and forms with Zendesk tickets.