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A ticketing helpdesk for support in Microsoft Teams

Create and answer tickets from Microsoft Teams or email. Triage requests, automate workflows, and solve tickets faster.

Not a Microsoft Teams admin? Test our Sandbox

A ticketing helpdesk for support in Microsoft Teams
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Empower your remote teams to create tickets directly in Microsoft Teams and automatically add them to your helpdesk

Create tickets in Teams

Create tickets in Teams

Users can create a new ticket directly from the Halp Teams tab with customizable forms.

View all your tickets

Filter, respond and take action on tickets from Microsoft Teams messages and Outlook support team emails.

View all your tickets
Create custom forms in MS Teams

Create custom forms in Microsoft Teams

Customize forms by department so you can capture all the information you need at once in Microsoft Teams.

The benefits of conversational ticketing

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Automate your day with powerful workflows

Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.

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Actionable reporting on team performance

Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important clients, categories and fields.

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Get notified about tickets directly in Microsoft Teams

The assignee and end-user are notified about ticket updates directly in Microsoft Teams to ensure fast resolution times.

Easily accept & answer email based tickets

Clients' employees can submit tickets via email. These tickets route to Halp to keep your team working in one place.

Add ticket followers to streamline approvals

Add an outside email address or collaborator to a ticket so they can see its history and easily reply for quick approvals.

Manage and search tickets in the web

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

Customize fields, statuses, and forms.

Streamline operations with easily customizable settings to make Halp fit your team.

Improve response times and customer satisfaction

Streamline operations with easily customizable settings to make Halp fit your team.

Halp elevates the best technical operations teams

See how IT Ops, MSPs, and B2B Support teams use Halp everyday.

Works standalone or integrates with the systems your team already uses

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Zendesk Support Integration

2-way sync comments, fields, and forms with Zendesk.

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Jira Service Management Integration

2-way sync comments, fields, and forms with multiple Jira projects.

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Confluence Integration

Turn any Microsoft Teams message or Confluence article into an AI powered answer

Bring conversational ticketing to your team today

Not a Microsoft Teams admin? Test our Sandbox