A ticketing helpdesk for support in Microsoft Teams
Create and answer tickets from Microsoft Teams or email. Triage requests, automate workflows, and solve tickets faster.
Not a Microsoft Teams admin? Test our Sandbox
Empower your remote teams to create tickets directly in Microsoft Teams and automatically add them to your helpdesk
Create tickets in Teams
Users can create a new ticket directly from the Halp Teams tab with customizable forms.
View all your tickets
Filter, respond and take action on tickets from Microsoft Teams messages and Outlook support team emails.
Create custom forms in Microsoft Teams
Customize forms by department so you can capture all the information you need at once in Microsoft Teams.
The benefits of conversational ticketing
Automate your day with powerful workflows
Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.
Actionable reporting on team performance
Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important clients, categories and fields.
Get notified about tickets directly in Microsoft Teams
The assignee and end-user are notified about ticket updates directly in Microsoft Teams to ensure fast resolution times.
Easily accept & answer email based tickets
Clients' employees can submit tickets via email. These tickets route to Halp to keep your team working in one place.
Add ticket followers to streamline approvals
Add an outside email address or collaborator to a ticket so they can see its history and easily reply for quick approvals.
Manage and search tickets in the web
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Customize fields, statuses, and forms.
Streamline operations with easily customizable settings to make Halp fit your team.
Improve response times and customer satisfaction
Streamline operations with easily customizable settings to make Halp fit your team.
Halp elevates the best technical operations teams
See how IT Ops, MSPs, and B2B Support teams use Halp everyday.
Works standalone or integrates with the systems your team already uses
Zendesk Support Integration
2-way sync comments, fields, and forms with Zendesk.
Jira Service Management Integration
2-way sync comments, fields, and forms with multiple Jira projects.
Confluence Integration
Turn any Microsoft Teams message or Confluence article into an AI powered answer