Conversational Ticketing for Microsoft Teams
Create and manage requests directly in Microsoft Teams. Triage tickets, automate workflows, and solve issues faster.
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OVER 2M REQUESTs TRACKED AND COUNTING
Empower employees to create tickets directly in Microsoft Teams
Turn messages into tickets
Use a message action or a custom form to turn any request into a trackable ticket.
View all your tickets
Filter, respond to and take action on tickets from Microsoft Teams messages and Outlook support emails.
Create custom forms
Categorize requests and route tickets by department. Customize required fields and capture all the information you need.
As an IT operations professional there are tools you want to bring with you to every company you work for. Halp is one of those tools, it’s absolutely necessary if your company uses Slack or MS Teams
Gian Luca D'Intino-Conte, IT Operations & Security Analyst, Dialogue
Highlights
The benefits of conversational ticketing
Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams.
Automate your day with powerful workflows
Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.
Actionable reporting on team performance
Measure ticket volume, response/resolution times, and agent performance.
Get notified about ticket updates directly via chat
Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.
Capture & answer email based tickets
Manage tickets submitted via both email and chat all in one centralized place.
Loop in key stakeholders to streamline approvals
Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.
Manage and search tickets in your tool of choice
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Customize fields, statuses, and forms
Streamline operations with easily customizable settings that fit your team’s individual needs.
Improve response times and customer satisfaction
Meet your employees where they already work and automate repetitive tasks to handle requests quickly.
Empower any team to manage their own requests
Set up queues and route tickets to different teams within your organization.
Use Cases
Made for IT and business teams
IT Ops
Make it easier for employees to submit tickets. Triage directly in Slack or Microsoft Teams.
Sales Ops
Automate tedious deal desk tasks and coast through quarter-end.
Customer Success
Build relationships with your best customers directly in Slack.
People Ops
Turn DMs and cluttered channels into reportable and manageable HR requests with privacy in mind.
Integrations
Works standalone or integrates with the systems your team already uses
Don't have a ticketing system? Use Halp's powerful ticketing platform on its own.
2-way sync comments, fields, and forms with multiple Jira projects.
2-way sync comments, fields, and forms with Zendesk tickets.
What’s next
Bring conversational ticketing to your team today
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