Conversational Ticketing for Microsoft Teams
Manage requests and resolve issues faster with a bi-directional sync from Microsoft to Jira Service Management
Add to Teams Not using Jira Service Management? Get it free
Build and manage a help desk directly in Microsoft Teams
Turn messages into tickets
Turn any message into a trackable ticket with message actions. No more context-switching or manually capturing requests between Teams and Jira Service Management.
View your requests in the Assist Tab
View and take quick actions on recent tickets directly from the Teams interface. Filter, sort, and drill down into ticket details for more context.
Use Jira Service Management forms in Teams
Categorize and route requests by department. Create custom request types in Jira Service Management to capture important context and eliminate unnecessary back and forth.
Highlights
The benefits of conversational ticketing
Jira Service Management chat is a modern, lightweight help desk for Slack and Microsoft Teams.
Automate your day with powerful workflows
Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.
Actionable reporting on team performance
Measure ticket volume, response/resolution times, and agent performance.
Get notified about ticket updates directly via chat
Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.
Capture & answer email based tickets
Manage tickets submitted via both email and chat all in one centralized place.
Loop in key stakeholders to streamline approvals
Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.
Manage and search tickets in your tool of choice
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Customize fields, statuses, and forms
Streamline operations with easily customizable settings that fit your team’s individual needs.
Improve response times and customer satisfaction
Meet your employees where they already work and automate repetitive tasks to handle requests quickly.
Empower any team to manage their own requests
Set up queues and route tickets to different teams within your organization.
What’s next
Bring conversational ticketing to your team today
Add to Slack Not using Jira Service Management? Get it free