How Jira Service Desk and Confluence can help your small business offer big support

Put service at the heart of your growing business

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Get going in minutes

It's easy to get started. No setup time or installation required with our cloud-based offering. Get to done faster with time-saving tools like ticket views, approval workflows, and automation - all out-of-the-box.


Easier than your inbox

Don't lose track of a conversation with your customer. Move the conversation from the inbox to one queue in Jira Service Desk so nothing falls through the cracks. Experience less back and forth and more resolved tickets.


Offer self-service

Help customers help themselves. It's the best way to scale support with a limited staff. Save time and reduce tickets with an integrated knowledge base. Add Confluence knowledge base for free; pay only for those who author content. High-fives all around!

Jira Software

Give your customers an easy way to ask for help and your agents a fast way to resolve incidents.

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Spend more time getting things done. Organize your work, create documents, and discuss everything in one place.

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Confluence and Jira Service Desk screenshots

Built for small businesses

Managing a small business with limited resources and budget is a huge challenge. You need happy employees and happier customers to achieve extraordinary results. That's why putting service at the heart of your growing business is so important. But you can't deliver amazing service without the right tools. You need something you can get up and running easily, but that will also scale with your business. You need Jira Service Desk - help desk software built for small businesses.

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The preferred tools for over
20,000 growing teams worldwide

“Thanks to Atlassian, we've been growing every day and developing state-of-the-art products.”

Philip Portnoy, Head of business solutions software development

“Not only has Atlassian enabled us to work faster and more efficiently, it's changed our company culture. We are more open and collaborative and we're able to get products out to customers faster.”

Brandon Cipes, VP of Information Systems

“Setup and customization took less than a day, and within 48 hours, our clients were submitting tickets via JIRA Service Desk.”

Andy Fleming, Founder and lead developer

Small businesses can be big in support

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