Unlock high-velocity teams with Jira Service Management
Connect Dev, IT Ops, and business teams. Quickly respond to change. Deliver exceptional service experiences.
Atlassian named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms
Accelerate Dev and Ops
Connect Dev and Ops teams on a single platform to supercharge collaboration across changes, incidents, and requests - all while managing risk.
Empower all service teams
Service management isn’t just for IT. Make it easy for teams across the business - from HR to Legal to Facilities - to streamline requests, centralize knowledge, and work the way they want.
Deliver value fast
Tune Jira Service Management to your unique requirements – without the complexity of traditional ITSM solutions. Get started fast and and scale as you go, with customizable features like templates and dynamic forms.
Teams across the world rely on Jira Service Management
“We needed to move towards a more customer-centric approach on ITSM. Jira Service Management helped us meet our target while saving time and money.”
Jose Luis Lizárraga Castro, IT Support Engineer, ENGIE Mexico
67%
reduction on license costs from switching to Jira Service Management
200
hours saved a month with report automation
100%
SLA compliance
Jira Service Management scales with you
Whether you’re part of a small team or a big enterprise, we have a plan for you. Choose only the features you need.
Get started quickly with templates
With pre-configured request types, workflows and other out-of-the-box capabilities, templates make it easy for any team to get started quickly with a service experience that fits the way they like to work.
ITSM
Manage requests, incidents, and changes to deliver great service, fast.
Customer service
Deliver great service experiences to external customers, fast.
Human resources
Manage onboarding and offboarding and respond to staff requests.
Facilities
Manage requests for maintenance, moving, and event planning.
Legal
Create, manage, and track your contracts.
Finance
Manage budget, spend, and other finance requests.
Marketing
Manage and track all your marketing requests.
Design
Easily manage and track all kinds of design requests.
Sales
Manage, track, and report on sales requests.
Jira Service Management resources
Integrations for every team
Supercharge service management with apps and integrations
Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case.