Close

Announcing Jira Service Management, the next generation of Jira Service Desk. Ready to amp up your ITSM? Learn how.

READY TO AMP UP YOUR ITSM?

Meet Jira Service Management

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast.


High-velocity service management

Deliver value fast Screenshot
Any team can set up a service desk fast
Speedometer icon

Deliver value fast

Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.

Binoculars icon

Make work visible

Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.

Make work visible Screenshot
Full context for rapid major incident response
Connect Dev and Ops Screenshot
Seamless change management initiated from Bitbucket Pipelines
Stacked blocks icon

Connect Dev and Ops

Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

Teams across the world rely on Jira Service Management

ISS customer image

“Jira Service Management supports our processes so we all work in the same tool, in the same way...Now we have a single place of truth from which we can extract data and base our reports. This provides us with a better overview and a common understanding throughout the organization."

Marie Björke
Head of IT Service Management at ISS

Square logo          Sotheby's logo          Domino's logo          puppet logo          Twitter logo          Airbnb logo          The Telegraph logo

Square logo
Sotheby's logo
Domino's logo
puppet logo
Twitter logo
Airbnb logo
The Telegraph logo


Plans for every team

Free

USD X
Always free
for 3 agents
For small teams getting started with a service desk

Standard

USD X
per agent/month
1-15 agents
For teams maturing to standardized service desk and ITSM practices

Premium

USD X
per agent/month
1-15 agents
For organizations seeking high-velocity ITSM at scale

More users?   We offer discounts for large teams! Contact us

Icon

Supercharge Jira Service Management with apps

Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case.

Amped up
Video

AMPED UP: See what happened when this IT team started performing together

IT Help Desk

What is ITSM?

IT service management – often referred to as ITSM – is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. ITSM teams oversee all kinds of workplace technology, including laptops, servers, business-critical services, and more.