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Jira Service Management
Resource Library

Unlocking modern IT service management

Featured Resources

PDf preview
Whitepaper

The Atlassian approach to ESM

Videos

Jira Service Management weekly demo

Guide

Getting started with Jira Service Management


Whitepapers & Ebooks

ITIL 4 Whitepaper cover
Whitepaper

The future of ITSM is agile

A vision for IT service management at high velocity Whitepaper cover
Whitepaper

2021 State of Incident Management Report

Complete guide to ITSM Whitepaper cover
Whitepaper

Complete guide to Atlassian for ITSM

Atlassian Incident Management Whitepaper cover
Whitepaper

Atlassian Incident Management Handbook

State of Incident Management Report Whitepaper cover
Whitepaper

2020 State of Incident Management Report

PDf preview
Whitepaper

The Atlassian approach to ESM

Getting started with Insight for Jira Service Management data center illustration
Guide

Getting started with Insight for Jira Service Management data center

Asset and Configuration Management Handbook for ITSM pdf preview image
Whitepaper

Asset and Configuration Management Handbook for ITSM

Insight for Jira Service Management Cloud
Guide

Getting started with Insight for Jira Service Management Cloud

A vision for IT service management at high velocity Whitepaper cover
WHITEPAPER

A vision for IT service management at high velocity


Case studies

Nextiva logo
Nextiva

Nextiva is modernizing enterprise ITSM with the help of Jira Service Management

ISS logo
ISS Group

ISS World delivers service at scale with Atlassian

Canva logo
Canva

Canva centralizes on Atlassian for a robust and streamlined ITSM solution

infobip logo
Infobip

Infobip scales their ITSM with Jira Service Management

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Yale School of Management

How Yale School of Management meets lofty service expectations

Flo logo
Flo

Flo reduces MTTR by 99% with Jira Service Management


Videos & Webinars

Videos

Introducing Jira Service Management

WEBINARS

Jira Service Management Lightning Talks

Webinars

5 Reasons to Upgrade to Jira Service Management Premium

Webinars

The Next Wave: A Modern Approach to Enterprise Service Management with Forrester and Atlassian

Setting up Incident Response
Videos

Setting up incident response

Videos

6 Reasons to upgrade to Premium

Incident management tour
Videos

Incident management tour

Webinars

Change faster when Dev and IT change together

ITSM Request Portal in Jira Service Management
Videos

ITSM Request Portal

ITSM Email Requests in Jira Service Management
Videos

ITSM Email Requests

Connecting a custom request email
Videos

Connecting A Custom Request Email

Connecting a custom request email
Videos

Service-Level Agreements

Taking Jira Software to the next level with Jira Service Management
Videos

Taking Jira Software to the next level with Jira Service Management

Taking Jira Software to the next level with Jira Service Management
Videos

5 Reasons To Use Asset And Configuration Management

A Jira Service Management Widget is a mini-portal that can be embedded on any web page that you control.
Videos

Embeddable Request Widget

A Jira Service Management Widget is a mini-portal that can be embedded on any web page that you control.
Videos

Collecting Actionable Bug Reports

Collect bug reports in Jira Service Management
Videos

Group and Email Approvals

A Jira Service Management Widget is a mini-portal that can be embedded on any web page that you control.
Videos

Customer Satisfaction Score

Videos

Calendar Change Overview


Articles

Articles

Introducing Jira Service Management

Articles

Incident management in the age of DevOps

Articles

How teams share change management roles and responsibilities


Analyst Reports

Analyst Reports

Forrester Consulting: Driving high-velocity ITSM

Analyst Reports

Gartner: 3 Steps to Agile IT Service Management

Analyst Reports

Forrester's Total Economic Impact™ Of Atlassian For ITSM

Analyst Reports

Forrester Consulting: Driving high-velocity ITSM - European Spotlight

Analyst Reports

Gartner: 6 Smart Steps for ITSM Tool Selection Success

Analyst Reports

Top 10 Trends That Will Shape Modern Infrastructure and Operations in 2020

Analyst Reports

Forrester Consulting: Proven Drivers for Unlocking High-Velocity ITSM Infographic

Analyst Reports

The Forrester Wave: Enterprise Service Management, Q4 2019

Analyst Reports

Forrester: Three Trends Transforming The Service Desk


Datasheets

Datasheets

Jira Service Management overview

Datasheets

Top three reasons your IT team needs Jira Service Management


Product updates

What’s new in Jira Service Management

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