Close

Announcing Jira Service Management, the next generation of Jira Service Desk. Ready to amp up your ITSM? Learn how.

Jira Service Management
Resource Library

Unlocking modern IT service management

Featured Resources

Videos

Introducing Jira Service Management

Analyst Reports

Forrester Consulting: Driving high-velocity ITSM

Guide

Getting started with Jira Service Management


Whitepapers & Ebooks

ITIL 4 Whitepaper cover
Whitepapers

Atlassian's Guide to ITIL 4

Complete guide to ITSM Whitepaper cover
Whitepapers

Complete Guide to Atlassian for ITSM

Atlassian Incident Management Whitepaper cover
Whitepapers

Atlassian Incident Management Handbook

State of Incident Management Report Whitepaper cover
Whitepapers

2020 State of Incident Management Report


Case studies

ISS logo
ISS Group

ISS World delivers service at scale with Atlassian

Telegraph logo
THE TELEGRAPH

Telegraph uses Atlassian to reach millions

Lucid logo
Lucid

Lucid Motors trusts its new car brand to Atlassian

Yale school of management logo
Yale School of Management

How Yale School of Management meets lofty service expectations

Reimagining ITSM ebook cover
ITSM

Reimagining ITSM

Mercy Ships logo
Mercy Ships

How Mercy Ships delivers healthcare with the help of Atlassian


Videos & Webinars

Videos

Jira Service Management Weekly Demo

Webinars

Change faster when Dev and IT change together

Webinars

The Next Wave: A Modern Approach to Enterprise Service Management with Forrester and Atlassian

Setting up incident response
Videos

Setting up incident response

Incident management tour
Videos

Incident management tour


Articles

Articles

Introducing Jira Service Management

Articles

Incident management in the age of DevOps

Articles

How teams share change management roles and responsibilities


Analyst Reports

Analyst Reports

Gartner: 3 Steps to Agile IT Service Management

Analyst Reports

Forrester's Total Economic Impact™ Of Atlassian For ITSM

Analyst Reports

The Forrester Wave: Enterprise Service Management, Q4 2019

Analyst Reports

Forrester Consulting: Driving high-velocity ITSM

Analyst Reports

Gartner: 6 Smart Steps for ITSM Tool Selection Success

Analyst Reports

Top 10 Trends That Will Shape Modern Infrastructure and Operations in 2020


Datasheets

Datasheets

Top three reasons your IT team needs Jira Service Management


Product updates

What’s new in Jira Service Management