Jira Service Management for IT Operations teams

An easy-to-use solution that brings software development and IT onto the same platform to deliver and manage services. Jira Service Management connects operations managers, developers, and Site Reliability Engineers (SREs) with the context they need to be proactive and keep systems up and running.

Jira service management request view with integrations with Jira software

Seamless DevOps

Build, test, and release software faster with improved collaboration between IT operations and development teams in Jira Software and Bitbucket.

Deploy with confidence

Get context throughout the DevOps lifecycle, including code commits, pull requests, builds, and releases.

Jira service management request view with integrated pull request details
Detailed incident investigation view in Jira Service Management

Reduce downtime

Rapidly investigate, resolve, and prevent incidents with the central Incident Investigation View and coordinated change management workflows. Link common issues and swarm to restore service faster.

Save time and focus on delivering for customers

The Total Economic ImpactTM of Jira Service Management, a commissioned study conducted by Forrester on behalf of Atlassian, revealed that Jira Service Management recovered 115 hours per month for IT service and operations teams.

Team Analytics dashboard in Jira Service Management. Graph showing service activity against time in months

Jira Service Management for IT Operations teams

Change and incident management

Empower teams with full context around changes and bring them together to resolve incidents quickly when they happen.

Operations that scale

Get started on the right-sized solution for your team, and expand or upgrade easily as your team grows.

Native asset and configuration management

Be confident in your operations. Clearly visualize systems and dependencies to anticipate risk and deploy with certainty.

400+ forms and templates

Use pre-designed forms and customizable templates that make it easy to get started and provide service faster.

Automated workflows

Let automation do the work for you by linking related Jira tickets to provide better support, or auto-assigning issues to streamline processes.

Team-based approach

Get your team on the same page by scheduling and sharing work through an on-call schedule.

Learn about Atlassian’s approach to DevOps using Jira Service Management

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All your favorite apps in one place

Neatly integrate Jira Service Management with leading third-party tools. Connect your favorites with the 5,000+ apps in our marketplace, or build your own custom apps with Atlassian’s Forge.

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Automation library for Jira Service Management

Automate operations and move away from reactive problem detection to proactive operations management. Automate the DevOps lifecycle for continuous integration, delivery, and deployment.

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Project templates to help you get started fast

Give the right people the context they need to take action. Manage requests, incidents, and changes to deliver great service, fast.

Over 45,000 companies count on Jira Service Management

Learn why our award-winning software is trusted by so many

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Gartner peer insight customers' choice 2021

See how Jira Service Management scores on Gartner Peer Insights.

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What is IT Operations?

IT Operations teams deliver and support IT services to keep them up and running. This includes all services within the IT environment such as new software, operating systems, servers, backend infrastructure, or security networks. IT Operations can accelerate DevOps through collaboration with development teams to run these services, an emphasis on the customer, and speedy delivery.

Get proactive about operations, fast

Choose Jira Service Management to stay connected to your developers and take the friction out of IT operations