Jira Service Management for Customer Support
Unite development, operations, and customer service teams on one platform. Resolve support cases faster and deliver an exceptional customer experience.
Accelerate cross-team workflows
If your engineering and support teams don't have a shared understanding of the customer, it’s time for a change. Atlassian’s platform unifies your teams and allows work to flow freely across your organization.
Give your teams the context they need
Improve agent and developer productivity with direct access to customer insights. Effectively address every incoming request with the most relevant information on every issue.
Provide instant answers with self-service
Don’t keep customers waiting. Let Jira Service Management suggest answers from your knowledge base as customers type in their requests. Free up agent time to focus on more complex support cases.
Set up automated workflows to easily move support cases from one team to another without alerting your customers.
Queues & SLAs
Make sure important requests get the attention they need. Create queues & SLAs based on account tiers.
Rich customer context
Capture and store critical information in customer & organization profiles. Products, plans, account tiers and more.
Set up a customer-facing help center with your company’s branding. Get started fast with a no-code form builder.
Enable self-service and manage knowledge articles. ML-powered search surfaces suggested articles to resolve common requests.
Identify product areas that experience the largest number of escalations. Know where to shift resources to, or create new help articles and training.
Learn about Atlassian’s approach to customer service management
Customer service template
Deliver great service to external customers, fast. This template has everything teams need to get started with workflows for common external customer support processes. It’s the easiest way to setup your first project.
All your favorite apps in one place
Neatly integrate Jira Service Management with leading third-party tools. Connect your favorites with the 5,000+ apps in our marketplace, or build your own custom apps with Forge.
Build it, ship it, and support it on one platform
Choose Jira Service Management to deliver exceptional customer service