Customer service software for high-velocity teams
Everything your team needs to deliver great customer service. Try Jira Service Management for free.
Built on the Jira platform
Strong integration with Jira Software closes the feedback loop between support and development to seamlessly resolve incidents and ship value to customers faster.
Smarter self-service
Machine learning recommends the right service and learns from every interaction, so your customers always find the help they need.
Help where customers need it
Provide help in-context. With our embedded widget, your customers can raise a request from any web page, or in your product.
All you need from customer service software
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Customize branding
Create a branded customer portal, all through a point-and-click interface and no code.
Speak your customers' language
Deliver amazing service to customers around the world. Offer a localized experience with 8 supported languages out-of-the-box.
Build a knowledge base
Add Confluence knowledge base to Jira Service Management and help your customers help themselves.
Report on metrics that matter
Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.
Listen to your customers
Turn feedback into customer love. Keep track of customer satisfaction with CSAT reporting.
Provide in-context support
With our embedded widget, your customers can raise a request from any web page, or in your product.
Supercharge your customer service
Choose from over 1,000 trusted applications and integrations to customize Jira Service Management to work best for you.
Trusted by over 25,000 organizations worldwide
