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Deliver exceptional customer service fast

Everything your team needs to deliver great customer service. Try Jira Service Management for free.

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Built on the Jira platform

Strong integration with Jira Software closes the feedback loop between support and development to seamlessly resolve incidents and ship value to customers faster.

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Smarter self-service

Machine learning recommends the right service and learns from every interaction, so your customers always find the help they need. 

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Help where customers need it

Provide help in-context. With our embedded widget, your customers can raise a request from any web page, or in your product. 

All you need from customer service software

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Customize branding

Create a branded customer portal, all through a point-and-click interface and no code.

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Speak your customers' language

Deliver amazing service to customers around the world. Offer a localized experience with 8 supported languages out-of-the-box. 

 

 

 

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Build a knowledge base

Add Confluence knowledge base to Jira Service Management and help your customers help themselves. 

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Report on metrics that matter

Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.

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Listen to your customers

Turn feedback into customer love. Keep track of customer satisfaction with CSAT reporting.

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Provide in-context support

With our embedded widget, your customers can raise a request from any web page, or in your product. 

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Supercharge your customer service

Choose from over 1,000 trusted applications and integrations to customize Jira Service Management to work best for you.

Trusted by over 25,000 organizations worldwide

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Delight customers with powerful service management and support