Close
Jira Service Management Logo

Customer service software for high-velocity teams

Everything your team needs to deliver great customer service. Try Jira Service Management for free.

Icon

Built on the Jira platform

Strong integration with Jira Software closes the feedback loop between support and development to seamlessly resolve incidents and ship value to customers faster.

Icon

Smarter self-service

Machine learning recommends the right service and learns from every interaction, so your customers always find the help they need. 

Icon

Help where customers need it

Provide help in-context. With our embedded widget, your customers can raise a request from any web page, or in your product. 

All you need from customer service software

Screenshot of Jira Service Management customer portal
Icon
Customize branding

Create a branded customer portal, all through a point-and-click interface and no code.

Icon
Speak your customers' language

Deliver amazing service to customers around the world. Offer a localized experience with 8 supported languages out-of-the-box. 

 

 

 

Icon
Build a knowledge base

Add Confluence knowledge base to Jira Service Management and help your customers help themselves. 

Icon
Report on metrics that matter

Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.

Icon
Listen to your customers

Turn feedback into customer love. Keep track of customer satisfaction with CSAT reporting.

Icon
Provide in-context support

With our embedded widget, your customers can raise a request from any web page, or in your product. 

App icon

Supercharge your customer service

Choose from over 1,000 trusted applications and integrations to customize Jira Service Management to work best for you.

Trusted by over 25,000 organizations worldwide

Jira Service Desk customer logos

Delight customers with powerful service management and support