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Announcing Jira Service Management, the next generation of Jira Service Desk. Ready to amp up your ITSM? Learn how.

ITSM software features that unlock high-velocity teams

Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.

Everything teams need to deliver value fast

Whether you’re just getting started, or looking to switch to a more fast, flexible ITSM solution, Jira Service Management comes with the features you need to unlock your teams.

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Request Management

Manage work across teams with one platform so your employees and customers quickly get the help they need.

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Incident Management

Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.

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Problem Management

Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.

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Change Management

Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.

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Asset Management

Store assets in Insight to manage inventory efficiently, track ownership and lifecycles, and reduce costs.

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Configuration Management

Gain visibility into the infrastructure that supports critical applications and services. Use Insight to understand service dependencies so you can minimize risk.

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Knowledge Management

Leverage Confluence for an open approach to knowledge management. Foster team collaboration across ITSM practices.

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Problem Management

Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.

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Supercharge your service management with our robust API

Take advantage of Jira Service Management Connect and integrate with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk. Learn more.

Jira Service Management marketplace and integrations

Don’t just take our word for it

Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software

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PinkVERIFY™

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PinkVERIFY™

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Forrester

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Gartner

Service management that scales with your team

Whether you’re a startup trying to manage incoming requests, a growing team standardizing your service management practices, or an enterprise looking for a more fast, flexible ITSM solution, there’s a Jira Service Management plan for you. We offer Free, Standard, Premium, and Enterprise plans for Jira Service Management. We also offer a Data Center option for those that need to maintain a self-managed environment.

ITSM on-the-go

With the Jira Service Management mobile app, submit, approve, and resolve issues quickly, from wherever you are.     

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Spin up Jira Service Management now