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Jira Service Management Cloud Premium

Confidently scale your IT service management

See Jira Service Management Premium in action

Insight asset and configuration management

Insight asset and configuration management

Discover and track assets to aid planning, audits, and compliance projects. 

Gate deployments and automate change record creation

Low-risk changes can be approved automatically while higher-risk changes will pause the deployment and notify approvers that their review is needed.

Gate deployments and automate Change Record creation
Resolve every major incident

Resolve every major incident

Automate major incident creation, notify key stakeholders quickly, and orchestrate the incident response. 

Investigate and re-deploy code

Correlate major incidents to code deployments and re-deploy to a working version via Bitbucket, GitLab, or Bamboo.

Investigate and re-deploy code

Scale easily with a flexible ITSM solution

Our Premium plan empowers high-velocity teams and integrates with the Atlassian tools you already use.

Atlassian Flag on the moon

Insight - asset and configuration management

Track assets, configuration items, and resources and gain visibility into critical relationships between applications.

Simple workflow

Change management automation

Automatically create change records for standard (low risk) changes, and for normal (high risk) changes, pause the deployment and notify approvers that the record is waiting for review.

Incident management radar

Incident management at scale

Automate the major incident creation process to reduce manual work and swarm incidents faster. Premium includes unlimited incidents, so your team can respond to and resolve every incident.

Connect nodes

Heartbeat monitoring

Passively monitor your logging and monitoring tools to ensure they are functioning and receive a notification if a system goes down.

24/7 sign

24/7 Premium Support

Get 24/7 support with one hour response times for critical issues with the best on-hand to help you take care of challenges as they arise.

Storage box

Unlimited storage

Unlimited storage removes limits, letting your team and your customers upload attachments and files of any size so you can fix problems fast.

99.9% uptime SLA

99.9% uptime SLA

Around the clock 99.9% uptime SLA, financially backed with service level credits so you never have to worry about downtime or leaving your customers in the dark. 

Features

Standard Plan

Premium Plan

Enterprise Plan

Asset & Configuration Management

Insight discovery

Standard Plan

 

Premium Plan

Enterprise Plan

Object schemas

Standard Plan

 

Premium Plan

Enterprise Plan

Incident Management

Incident command center

Standard Plan

 

Premium Plan

Enterprise Plan

Incident investigation review

Standard Plan

 

Premium Plan

Enterprise Plan

Heartbeat monitoring

Standard Plan

 

Premium Plan

Enterprise Plan

Alerts/major incidents data visualization & analytics

Standard Plan

 

Premium Plan

Enterprise Plan

Service subscriptions

Standard Plan

 

Premium Plan

Enterprise Plan

External services

Standard Plan

 

Premium Plan

Enterprise Plan

Service & infrastructure health analysis

Standard Plan

 

Premium Plan

Enterprise Plan

Major incidents per month

Standard Plan

100

Premium Plan

Unlimited

Enterprise Plan

Unlimited

Incident creation

Standard Plan

Manual

Premium Plan

Manual, Auto, API, and Template

Enterprise Plan

Manual, Auto, API, and Template

Postmortems

Standard Plan

5

Premium Plan

Unlimited

Enterprise Plan

Unlimited

Alerts & Notifications per month

Standard Plan

Unlimited alerts, emails, and SMS

Premium Plan

Unlimited alerts, emails, SMS, and voice

Enterprise Plan

Unlimited alerts, emails, SMS, and voice

Change Management

Risk assessment through automation

Standard Plan

Premium Plan

Enterprise Plan

Multi-user/group approvals

Standard Plan

Premium Plan

Enterprise Plan

Keep track of CI/CD changes

Standard Plan

Premium Plan

Enterprise Plan

Change gating in CI/CD tools

Standard Plan

 

Premium Plan

Enterprise Plan

Platform, Support, Admin

Admin insights

Standard Plan

 

Premium Plan

Enterprise Plan

IP allowlisting

Standard Plan

 

Premium Plan

Enterprise Plan

Sandbox

Standard Plan

 

Premium Plan

Enterprise Plan

Release tracks

Standard Plan

 

Premium Plan

Enterprise Plan

Org-level billing

Standard Plan

 

Premium Plan

 

Enterprise Plan

Data residency

Standard Plan

 

Premium Plan

Enterprise Plan

Uptime SLA

Standard Plan

 

Premium Plan

99.9%

Enterprise Plan

99.95%

Global/multi-use automation

Standard Plan

 

Premium Plan

1,000 rules per agent

Enterprise Plan

Unlimited automation rules

SSO, SCIM, Active directory sync

Standard Plan

Requires Atlassian Access subscription

Premium Plan

Requires Atlassian Access subscription

Enterprise Plan

Included

Storage

Standard Plan

250

Premium Plan

Unlimited

Enterprise Plan

Unlimited

Support team

Standard Plan

Cloud support (regional business hours)

Premium Plan

Cloud support team (24/7 premium support, <1 hour support for critical issues)

Enterprise Plan

Dedicated senior support team (24/7 Enterprise support)

Confidently scale Jira Service Management in the cloud

Frequently asked questions

What is Premium? show +
  

Our new Premium plan helps you confidently scale Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud across your organization by providing more robust functionality for customers than the Standard plan offers today. Premium includes a 99.9% uptime SLA financially backed with service credits, unlimited storage, and 24/7 Premium Support with 1 hour response times for critical issues.

Can I trial Premium before choosing to pay for it? show +
  

Yes, new customers will still have a free 7 day trial period. If you're an existing customer you'll enter a free trial period which spans your current billing cycle, plus your next billing cycle. After the trial period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your trial period will be a fixed 30 days.

Will the list price change if I have 100+ users? show +
  

Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change.

Why does Jira Service Management Cloud Premium cost more? show +
  

We’ve developed key features that will optimize the way you support your customers. Companies with customer critical operations and/or global employees are covered with a 99.9% uptime SLA and one hour support responses around the clock. They also never need to worry about running out of storage for their Jira Service Management Cloud Premium instance.

Do Atlassian cloud products have a storage limit? show +
  

Yes, all Standard plans of Atlassian cloud products have a 250 GB limit, while our Premium plans come with unlimited storage. Read more about storage limits here.

How do I get service credits reimbursed for an SLA breach? show +
  

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information please visit our SLA Terms and Conditions.

What is the difference between Premium and Atlassian Access? show +
  

Atlassian Access gives an organization centralized control, visibility, and increased security across all Atlassian cloud products. Access helps admins increase security and automate user lifecycle management with SAML SSO, user provisioning (SCIM), audit logs, and more. Confluence Cloud Premium, Jira Software Cloud Premium, and Jira Service Management Cloud Premium enable teams to scale reliably and confidently with with 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support, along with a richer feature set for Confluence Cloud Premium. When you layer Access on top of our Premium plans, you’ll get an enterprise-grade solution that allows you to scale and secure the Atlassian cloud and users across your entire organization.

What is happening to the existing Insight - asset management cloud app? show +
  

As of March 31, 2021 there will be no new sales of this app.

One year later, on March 31, 2022, the app will reach its End-of-Life (EOL) and be switched off. Users will need to have migrated their data from the app into the integrated version of Insight for Jira Service Management Premium or Enterprise by this date.

For more details and FAQs on Insight, click here.

What's happening with Insight in Jira Service Management Cloud? show +
  

On March 31, 2021 Insight capabilities will be integrated into the Jira Service Management Premium and Enterprise plans. With this integration comes many new features for Insight including the ability to import data from Insight Discovery (which is available to download from the marketplace at no cost), better integration of Insight data into Jira issues, advanced automation capabilities, and more. See the Features section below for details.

The Insight - Asset Management Cloud app will no longer be available for purchase at this date. It will become official end-of-life for existing users on March 31, 2022.