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Jira Service Management Cloud Premium

Confidently scale your IT service management with modern incident management features, 99.9% uptime SLA, unlimited storage, across-project automation, and Premium Support.

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Announcing

Jira Service Management Cloud Premium

Confidently scale your IT service management with modern incident management features, 99.9% uptime SLA, unlimited storage, across-project automation, and Premium Support.

Scale easily with a flexible ITSM solution

Jira Service Management is an essential tool for IT teams to accelerate their service delivery. With Jira Service Management Premium, keep your business moving and thriving with guaranteed high performance, incident management capability, dedicated support, global automation power, and unlimited storage for your organization.

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24/7 Premium Support

Get 24/7 support with one hour response times for critical issues with the best on-hand to help you take care of challenges as they arise.

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Modern incident management

Jira Service Management combines Opsgenie functionality to help teams swarm on incidents more effectively with alerting and on-call functionality. Alerts filter the noise, and notifies you of critical events, all within the Premium plan.

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99.9% uptime SLA

Around the clock 99.9% uptime SLA, financially backed with service level credits so you never have to worry about downtime or leaving your customers in the dark.

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Unlimited storage

Unlimited storage removes limits, letting your team and your customers upload attachments and files of any size so you can fix problems fast.

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Powerful automation engine

Get your ITSM and DevOps teams running like a well-oiled machine, with built-in automation that has everything you need out-of-the-box.

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Automate across teams to scale effectively

Reduce toil by using automation that spans across the entire Jira suite, centralizing procedures to help your IT operations and DevOps teams work together.

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Use automation for quick incident resolutions

Escalate, assign, prioritize, categorize, or close incidents using automation, reducing the manual overhead during a stressful time.

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Speed up the approval of minor changes

Instead of filling out a form for every change or code deploy, you can automate minor changes to auto-approve, helping you focus on more important changes.

Feature Comparison

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

User limits (per site)

Standard

Jira Service MANAGEMENT

10,000 agents

Premium

Jira Service MANAGEMENT

10,000 agents

Site limit

Standard

Jira Service MANAGEMENT

One

Premium

Jira Service MANAGEMENT

One

Customer limit

Standard

Jira Service MANAGEMENT

Unlimited

Premium

Jira Service MANAGEMENT

Unlimited

Support team

Standard

Jira Service MANAGEMENT

Cloud support team(Regional business hours)

Premium

Jira Service MANAGEMENT

Cloud support team(24/7 Premium support)

Service request management

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Incident management

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Change management

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Problem management

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Asset management

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Self-service portal

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Automation

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Queues

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Email and embeddable widget support

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Knowledge base

Standard

Jira Service MANAGEMENT

Requires Confluence subscription

Premium

Jira Service MANAGEMENT

Requires Confluence subscription

ITSM reporting & analytics

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

SLA management

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Reporting & analytics

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Multi-language support

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Configurable workflows

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Apps and integrations

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Asset & configuration management

Standard

Jira Service MANAGEMENT

Requires Insight by Atlassian subscription

Premium

Jira Service MANAGEMENT

Requires Insight subscription

Alerts & notifications (per month)

Standard

Jira Service MANAGEMENT

Unlimited alerts

Unlimited email and SMS

Premium

Jira Service MANAGEMENT

Unlimited alerts

Unlimited email and SMS

Teams & on-call management & alerting

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Monitoring & ChatOps integrations

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Major incidents per month

Standard

Jira Service MANAGEMENT

100

Premium

Jira Service MANAGEMENT

Unlimited

Incident creation

Standard

Jira Service MANAGEMENT

Manual

Premium

Jira Service MANAGEMENT

Manual, automatic, API, and template

Post-mortems

Standard

Jira Service MANAGEMENT

Five

Premium

Jira Service MANAGEMENT

Unlimited

Services registry

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Service Statuspage

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Service dependency

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

HR, marketing, & finance templates

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

SSO, SCIM, Active Directory sync

Standard

Jira Service MANAGEMENT

Requires Access subscription

Premium

Jira Service MANAGEMENT

Requires Access subscription

Password policies

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Domain verification & account capture

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Session duration management (desktop)

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Encryption in transit & at rest

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Business continuity & disaster recovery

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Audit logs

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Anonymous access

Standard

Jira Service MANAGEMENT

Premium

Jira Service MANAGEMENT

Global and multi-project automation

Standard

Jira Service MANAGEMENT

 

Premium

Jira Service MANAGEMENT

1,000 rules per agent

Incident command center

Standard

Jira Service MANAGEMENT

 

Premium

Jira Service MANAGEMENT

Incident investigation

Standard

Jira Service MANAGEMENT

 

Premium

Jira Service MANAGEMENT

Alerts/major incidents data visualization & analytics

Standard

Jira Service MANAGEMENT

 

Premium

Jira Service MANAGEMENT

Service subscriptions

Standard

Jira Service MANAGEMENT

 

Premium

Jira Service MANAGEMENT

External services

Standard

Jira Service MANAGEMENT

 

Premium

Jira Service MANAGEMENT

Service & infrastructure health analysis

Standard

Jira Service MANAGEMENT

 

Premium

Jira Service MANAGEMENT

Admin insights

Standard

Jira Service MANAGEMENT

 

Premium

Jira Service MANAGEMENT

IP allowlisting

Standard

Jira Service MANAGEMENT

 

Premium

Jira Service MANAGEMENT

Sandbox Beta

Standard

Jira Service MANAGEMENT

 

Premium

Jira Service MANAGEMENT

Release tracks Coming soon

Standard

Jira Service MANAGEMENT

 

Premium

Jira Service MANAGEMENT

Storage

Standard

Jira Service MANAGEMENT

250 GB

Premium

Jira Service MANAGEMENT

Unlimited

Uptime SLA

Standard

Jira Service MANAGEMENT

 

Premium

Jira Service MANAGEMENT

99/9%

Confidently scale Jira Service Management in the cloud

Frequently asked questions

What is Premium? show +
  

Our new Premium plan helps you confidently scale Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud across your organization by providing more robust functionality for customers than the Standard plan offers today. Premium includes a 99.9% uptime SLA financially backed with service credits, unlimited storage, and 24/7 Premium Support with 1 hour response times for critical issues.

Can I trial Premium before choosing to pay for it? show +
  

Yes, new customers will still have a free 7 day trial period. If you're an existing customer you'll enter a free trial period which spans your current billing cycle, plus your next billing cycle. After the trial period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your trial period will be a fixed 30 days.

Will the list price change if I have 100+ users? show +
  

Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change.

How does Premium affect my Marketplace apps? show +
  

Your Marketplace apps won’t be affected by the Premium plan—all Cloud apps will function the same on both Standard and Premium plans of our products.

Why does Jira Service Management Cloud Premium cost more? show +
  

We’ve developed key features that will optimize the way you support your customers. Companies with customer critical operations and/or global employees are covered with a 99.9% uptime SLA and one hour support responses around the clock. They also never need to worry about running out of storage for their Jira Service Management Cloud Premium instance.

Do Atlassian cloud products have a storage limit? show +
  

Yes, all Standard plans of Atlassian cloud products have a 250 GB limit, while our Premium plans come with unlimited storage. Read more about storage limits here.

How do I get service credits reimbursed for an SLA breach? show +
  

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information please visit our SLA Terms and Conditions.

What is the difference between Premium and Atlassian Access? show +
  

Atlassian Access gives an organization centralized control, visibility, and increased security across all Atlassian cloud products. Access helps admins increase security and automate user lifecycle management with SAML SSO, user provisioning (SCIM), audit logs, and more. Confluence Cloud Premium, Jira Software Cloud Premium, and Jira Service Management Cloud Premium enable teams to scale reliably and confidently with with 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support, along with a richer feature set for Confluence Cloud Premium. When you layer Access on top of our Premium plans, you’ll get an enterprise-grade solution that allows you to scale and secure the Atlassian cloud and users across your entire organization.