Power up your Retail and e-Commerce support with Jira Service Management

Retail and e-commerce companies use Jira Service management to stay ahead of their competition with an AI-powered experience that increases support satisfaction, scales efficiently, and protects their customers' data.

Jira Service Management retail portal.

Modernize your retail services

Unite teams on one customizable, AI-powered platform that integrates customer feedback across retail channels to streamline processes and workflows. Enable employees to access real-time data on inventory, sales, and customer behavior across all operational channels.

Increase customer satisfaction

Retail operations teams can resolve issues faster and increase their customer satisfaction score by collaborating on one platform. Teams can use AI to gauge customer sentiment and rapidly respond to requests, incidents, and changes.

Open incidents view with linked issues from Jira in Jira Service Management
Jira automation library under the Service management category

Scale your e-commerce efficiently

As markets become more competitive, speed and service is the name of the game. Provide efficient online retail service to customers by using AI-powered configuration and no-code forms, workflows, and automations.

Protect your customers’ data

As an industry that handles sensitive customer information and data, it’s vital that retail and e-commerce companies keep their technology current, ensure privacy, and maintain regulatory compliance.

Authentication policies dashboard in Jira Service Management.

Jira Service Management features for Retail and e-Commerce companies

Request management

Omni-channel, AI-powered virtual agent support makes it easy to provide fast help where and when your customers need it.

Asset management

Manage inventory efficiently, track ownership and lifecycles, and reduce costs.

Automated workflows

Use AI to quickly build automations that streamline your workflows, like linking related Jira tickets or auto-assigning issues.

Configuration management

Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.

Deliver on SLAs

Get important customer needs completed first with prioritized queues. Use AI to triage, respond to, and resolve requests quickly.

Respond to incidents, fast

Bring your development, support, and operations teams together and use AIOps capabilities to rapidly respond to, resolve, and learn from incidents.

Learn about Atlassian’s approach to service management

Magnifying glass hovering over a stack of documents

Customer service and ITSM templates to help you get started fast

Give the right people the context they need to take action. Manage requests, incidents, and changes to deliver great service, fast. You can also try our AI-powered project configuration to create custom request types, form fields, and automations.

Speech bubbles.
Virtual Agent Support

Always-on, AI-powered support

Supercharge your omni-channel service with a virtual agent that handles support interactions with the help of AI. Build custom conversational flows to automate actions like password resets, or tap into your existing knowledge base to generate responses to common requests. Free up agent time while delivering help where and when your customers need it.

Over 50,000 companies count on Jira Service Management

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Gartner peer insight customers' choice 2021

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AI-powered retail and e-commerce service management

Choose Jira Service Management to deliver exceptional service experiences and accelerate the flow of work.