A high-powered help desk built for growing teams

Small growing teams are able to stay lean and move at high velocity without the high cost by ditching email, spreadsheets, and reminders, and switching to Jira Service Management’s ticketing solution.

Open incidents in Jira Service Management

Ease the chaos with ticket management

Ditch spreadsheets and emails and gain control over incoming requests. With a service desk requests can be prioritized, routed, and assigned based on your unique workflows. Nothing falls through the cracks, resolutions are faster, and you and your customers are more productive.

Save time with low/no code configurations

Get started fast with templates and automations for all kinds of teams. Making spinning up service desks to fit any team’s unique requirements a breeze. Teams can even customize forms to collect the information they need without the back and forth and set up workflows with a drag-and-drop editor.

Browsing Jira Service Management project templates
Atlassian Assist chat integration in Slack

Make it easy to get help and provide support

Take your assistance to the next level by extending beyond email or portal support and instead, offer help from the applications that your users are currently communicating in - like Slack or Microsoft Teams. Provide support agents one central location to manage and respond to all those requests.

Report and track with robust data

Don’t be in the dark when it comes to data. Monitor performance at the team and individual level with automated feedback surveys and comprehensive reports to identify bottlenecks, track customer satisfaction, and raise service standards.

Jira Service Management team analytics dashboard

The features you need to kickstart your service management

Chat Support

Provide support where the conversation starts, in your in Slack or Microsoft Teams chat platform.

400+ forms and templates

Use pre-designed no-code forms and templates to start providing service faster. Customize as much or as little as you like to fit your team’s needs.

Automated workflows

Let automation do the work for you by auto-replying with canned responses or auto-assigning issues to streamline processes.

Knowledge Management

Enable self-service, deflect more requests, and manage knowledge articles - all while fostering team collaboration.

Deliver on SLAs

Get the important things done first with prioritized queues. Configure, click, and get going in minutes.

Scalable platform

Get started on the right-sized solution for your team, and renew or upgrade easily as your team grows.

Learn about Forrester’s “Three Trends Transforming The Service Desk”

Chat bubbles

Capture requests from your chat tools

Support happens in real-time between a support professional and a user on chat platforms like Slack or Teams, in email, or via the portal. Make getting help easier with fast, human, and easy-to-submit requests for your customers.

Play button, lightbulb, bolt, and plus sign

Automations for Jira Service Management

Streamline processes and workflows with a few clicks using no-code automation. By automating your processes and workflows, you remove the need for you and your team to perform manual, repetitive tasks – and you can focus on the work that matters.

Over 45,000 companies count on Jira Service Management

Learn why our award-winning software is trusted by so many

Gartner peer insight customers' choice 2021

See how Jira Service Management scores on Gartner Peer Insights.

Deliver excellent service as your team scales

Choose Jira Service Management to deliver exceptional service experiences and accelerate the flow of work.