Switch and Save: The Total Economic Impact of Jira Service Management

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Struggling to see an ROI from your service management solution?

We know the feeling. Unlike traditional tools, Jira Service Management provides value fast, empowering every team to deliver a great service experience. Say goodbye to lengthy deployments, difficult upgrades, and complex interfaces. See how enterprise customers switched and saved with Jira Service Management from Atlassian.


ROI over 3 years


Total benefits over 3 years


savings by retiring previous solution

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“With Jira Service Management, we become more agile because we have that efficient, all-in-one solution where we can see what’s going on, know the direction everybody needs to follow, and we can execute much better because of it.”

Assistant Vice President, Retail

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See the full study

Dive into the details of the full study to understand why customers switched to Jira Service Management, including their previous solutions and benefits experienced, to see the full impact for going with Atlassian for ITSM.

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ENGIE transforms its ITSM to generate more value for their customers while saving time and money


The Atlassian Approach to Enterprise Service Management

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Gartner Report

Atlassian is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms