Jira Service Management Alternatives

See how Jira Service Management ITSM software stacks up against the competition.

Jira Service Management vs. Freshservice

Jira Service Management vs. ServiceNow

Jira Service Management vs. Zendesk

Jira Service Management vs. BMC Remedy

Jira Service Management vs. Freshdesk

Jira Service Management vs. Cherwell

Jira Service Management helps you deliver results


Lower cost


Faster issue resolution


More self service


Fewer tickets

Why customers choose Jira Service Management


Easy to use and setup

Clean, intuitive portal that makes it easy for customers to ask for help and simple UI makes it easy for agents and admins to use.


Integrate with Jira Software

By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence. 


More value, for less

Affordable service management, including a free plan for customers who are just getting started. Get a high-velocity ITSM solution at a fraction of the cost of Zendesk, Freshservice, and ServiceNow.

Trusted by over 25,000 organizations worldwide

“When you look at a quarter million dollar solution compared to something that is 25% of that, it was an easy choice.”

Joe Riesberg, VP of Technology
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Try Jira Service Management free

*The content for the Top 20 report is derived from independent research and user testing; end-user reviews and ratings; and vendor-supplied and publically available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates.

**The Gartner Peer Insights Customers’ Choice Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.