Jira Service Management is now more powerful than ever as part of Service Collection. Unlock exceptional service experiences with Rovo, Assets, and our new Customer Service Management app.Try it now
Need a remedy for Bad Service Management?
Deliver value fast with modern, AI-powered ITSM - without bulky, outdated UI and high costs.
See why BMC Remedyforce customers switch to Atlassian
Jira Service Management offers the perfect remedy for your ITSM headaches, uniting Dev, IT Ops, and business teams on one flexible platform with that scales without breaking the bank.
Unlock high velocity-ITSM with modern, AI-powered practices
Easily extend service across the enterprise with generative AI, lightweight architecture, and customizable templates and workflows. Step into a new era of ITSM inspired by agile and DevOps practices built right into the platform.
The Atlassian advantage
| Jira Service Management | BMC | |
|---|---|---|
| Transparent, easy to understand pricing available online | ||
| Publicly available product roadmap with frequent new releases | ||
| Average implementation time of 4 months or fewer* | ||
| Robust asset management built-in | ||
| Business, Dev, and IT objectives aligned on the same platform |
*According to The Forrester TEI of Jira Service Management
Trusted by over 50,000 customers worldwide
“We already have other Atlassian tools in our development and engineering environment, so [Jira Service Management] was a logical choice in terms of ease of integration and use for our teams.”
Hamdam Bishop
Technology Operations Lead, Belong
Get a personalized quote
Contact our sales team today for a personalized quote and get more details on switching from BMC to Atlassian.
Find out how Jira Service Management stacks up to others
Learn more about Jira Service Management
FAQ
Is Jira Service Management free?
How does Jira Service Management’s price compare to BMC?
Can Jira Service Management scale to thousands of users?
Can Jira Service Management work alongside BMC? How?
Do I need to buy marketplace apps to use Jira Service Management?
Is Jira Service Management only for IT Teams?
How does Jira Service Management compare to other competitors?
Choose Jira Service Management for Enterprise-grade ITSM
Bring your development, operations, and business teams together on the same platform to fast-track critical service management work. With Jira Service Management, power modern IT practices including:
- Request Management
- Incident and Problem Management
- Change Management
- Asset Management
- Configuration Management
- Knowledge Management
Ready to make the switch? Still have questions? We’re always here to help. Contact sales now