Jira Service Management

Jira Service Management vs. BMC Remedy

BMC alternative built on Jira, for 1/8 the price*

Jira Service Management brings your dev, IT, and support teams together on the Jira platform so they can stay connected and resolve issues faster. Get a knowledge base, self-service, automation, SLA's, and CSAT - starting at only $20/agent/month.

These IT teams chose Jira Service Management over BMC


Compare Jira Service Management to BMC

High return on investment Show details +

Don’t overpay for features you don’t use. Jira Service Management offers competitive pricing for all the modern ITIL-practices you need, without the bloat.

Fast time to value with intuitive setup and implementation Show details +

Based on the G2Crowd Service Desk Implementation Index Report, Jira Service Management takes an average of 1.2 months to go live compared to BMC, which takes an average of 6 months. Teams can quickly spin up their own service desks, without the need for expensive consultants.

Connect Dev & IT on a unified platform Show details +

Jira Service Management is the only ITSM solution that breaks down silos by putting development and operations on the Jira platform to speed requests through to build and delivery.

Empower diverse teams with a flexible solution Show details +

Instead of the one-size-fits-all approach of traditional ITSM tools, Jira Service Management empowers any team – from dev to IT to HR – with adaptable processes to fit the way they work.

Transparent pricing model and renewals Show details +

Avoid the hassle of difficult negotiations and renewals. Jira Service Management offers a transparent pricing model, so you always know what to expect.

A modern work management platform Show details +

Jira Service Management is built on Jira, the leading platform for tracking work across the enterprise at scale. Customers manage upwards of 5 million records of work in Jira. With visibility into work across development, IT operations, and business teams, make faster decisions with the right context at every step.

Don’t just take our word for it

Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software

Rethink your service management, now

All the features your team needs to deliver great service, at a fraction of the cost, compared to BMC. Choose Jira Service Management today.

*The Gartner Peer Insights Customers’ Choice Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.