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Jira Service Management

Jira Service Management vs. ServiceNow

ServiceNow alternative built on Jira, for a fraction of the price

Jira Service Management rapidly brings together dev, IT operations, and business teams to respond to business changes and deliver great service experiences fast. Get ITSM practices, like request, incident, problem, change, and configuration management – starting at only $20/agent/month.

Thinking of leaving ServiceNow?
These IT teams made the switch

Joe Riesberg, VP of Technology at DHI

“When you look at a quarter million dollar solution compared to something that is 25% of that, it was an easy choice.”

Joe Riesberg, VP of Technology
Logo strip of Delaware North, Sacramento County, Affinion, Novartis, and Bloomberg BNA

Compare Jira Service Management to ServiceNow

High return on investment Show details +

Don’t overpay for features you don’t use. Jira Service Management offers competitive pricing for all the modern ITIL-practices you need, without the bloat.

Fast time to value with intuitive setup and implementation Show details +

Based on the G2Crowd Service Desk Implementation Index Report, Jira Service Management takes an average of 1.2 months to go live compared to ServiceNow, which takes an average of 4.5 months. Teams can quickly spin up their own service desks, without the need for expensive consultants.

Connect Dev & IT on a unified platform Show details +

Jira Service Management is the only ITSM solution that breaks down silos by putting development and operations on the Jira platform to speed requests through to build and delivery.

Empower diverse teams with a flexible solution Show details +

Instead of the one-size-fits-all approach of traditional ITSM tools, Jira Service Management empowers any team – from dev to IT to HR – with adaptable processes to fit the way they work.

Transparent pricing model and renewals Show details +

Avoid the hassle of difficult negotiations and renewals. Jira Service Management offers a transparent pricing model, so you always know what to expect.

A modern work management platform Show details +

Jira Service Management is built on Jira, the leading platform for tracking work across the enterprise at scale. Customers manage upwards of 5 million records of work in Jira. With visibility into work across development, IT operations, and business teams, make faster decisions with the right context at every step.

Don’t just take our word for it

Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software

Rethink your service desk, now

All the features your team needs to deliver great service, at a fraction of the cost, compared to ServiceNow. Choose Jira Service Management today.

*The Gartner Peer Insights Customers’ Choice Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.