Jira Service Management vs. ServiceNow

Don’t overpay for features you don’t use. Jira Service Management offers competitive pricing for all the modern ITIL-practices you need, without the bloat.

Based on the G2Crowd Service Desk Implementation Index Report, Jira Service Management takes an average of 1.2 months to go live compared to ServiceNow, which takes an average of 4.5 months. Teams can quickly spin up their own service desks, without the need for expensive consultants.

Jira Service Management is the only ITSM solution that breaks down silos by putting development and operations on the Jira platform to speed requests through to build and delivery.

Instead of the one-size-fits-all approach of traditional ITSM tools, Jira Service Management empowers any team – from dev to IT to HR – with adaptable processes to fit the way they work.

Avoid the hassle of difficult negotiations and renewals. Jira Service Management offers a transparent pricing model, so you always know what to expect.

Jira Service Management is built on Jira, the leading platform for tracking work across the enterprise at scale. Customers manage upwards of 5 million records of work in Jira. With visibility into work across development, IT operations, and business teams, make faster decisions with the right context at every step.