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Jira Service Management

Jira Service Management vs. Ivanti (Cherwell)

Jira Service Management brings development and IT operations teams together to deliver great service, fast. With IT service management practices, like request, incident, problem, change, and configuration management, see why customers choose Jira Service Management over Ivanti.

Jira Service Management vs. Ivanti

Ivanti is a mature vendor that provides a service management solution called Neurons for ITSM. In 2021, Ivanti acquired Cherwell, another service management vendor, and began integrating its capabilities into Neurons for ITSM. Unlike Ivanti, Jira Service Management’s modern, user-friendly interface brings development and IT teams together on the same platform developers already work in.

Simple, intuitive implementation

According to the G2Crowd IT Service Management (ITSM) Tools Implementation Index, Jira Service Management takes an average of 1.57 months to go live - no consultants needed.

Accelerated DevOps

Break down silos and streamline collaboration with ITSM that’s built from Jira.

Flexible workflows

Get started quickly with a low code editor and drag and drop interface that give teams the flexibility to work how they want.

Atlassian platform

Integrations across the Atlassian portfolio and over 5,000 third party tools in our marketplace give teams a unified view of work.
Jira Service Management in-product screenshot
Jira Service Management in-product screenshot

Six reasons to choose Jira Service Management

1. Collaboration between Dev and IT teams on a single, unified platform

Developers already work in Jira Software, the number one tool for agile teams. Built on the same platform, Jira Service Management enables seamless collaboration between development and IT teams.

2. Empower teams to deliver value fast

Traditional service management tools are rigid and overly centralized, forcing an inflexible, one-size-fits-all approach. Jira Service Management is adaptable, with processes that can be pivoted when needs change.

3. High return on investment

Jira Service Management’s modern approach to ITIL allows you to set up the service management practices that will support your team, without the bloat of features you don’t need and won’t use.

4. Modern UI and practices

Jira Service Management is intuitive to use with a speedy, user-friendly UI. Practices inspired by Agile and DevOps are built right into the product.

5. Intuitive setup and integration

With Jira Service Management’s customizability, there’s no need for consultants to configure workflows. Teams can easily set the platform up for their unique needs.

6. Faster time to value

Based on the G2Crowd IT Service Management (ITSM) Tools Implementation Index, Ivanti takes an average of 2.21 months to go live, compared to 1.57 months for Jira Service Management.

See what industry analysts and customers say about us

Gartner Visionary 2021 Magic Quadrant for ITSM tools

Gartner named Atlassian a Visionary in the 2021 Magic Quadrant for IT service management tools.

Forrester Wave Leader 2021 Enterprise Service Management

Forrester named Atlassian a Leader in the 2021 Enterprise Service Management Wave.

Gartner peer insight customers' choice 2021

See how Jira Service Management scores on Gartner Peer Insights.

Trusted by over 35,000 customers worldwide

These IT teams chose Jira Service Management

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Switch to Jira Service Management

All the features your team needs to deliver great service on a modern, easy to use platform. Choose Jira Service Management today.