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Cut through Ivanti complexity by switching to Jira Service Management

Get more for your money with a modern ITSM solution. Jira Service Management’s intuitive platform scales without breaking the bank and unites Dev, IT and business teams in one place, making it easy to extend service management across the enterprise.

Ivanti Neurons not firing? See why customers prefer Jira Service Management

With little new development and an outdated user interface, Ivanti’s hard-to-navigate platform is stuck in the past. Jira Service Management offers a robust, modern alternative with a user-friendly interface that brings development, IT, and business teams together on one flexible platform to deliver seamless service at high velocity.

Simple, intuitive implementation

Leverage pre-configured templates to help teams get set up quickly, with out-of-the-box workflows and more.

Service Management project templates available in Jira Service Management

Accelerated DevOps

ITSM that’s built on Jira. Break down silos and streamline collaboration between development and IT operations teams.

Devops graph

Flexible workflows

Get started quickly with a low code editor. Use the drag and drop interface to give teams the flexibility to work how they want.

Workflow editor in Jira Service Management used to customize status and transitions

Atlassian platform

Give your teams a unified view of their work. Use integrations across the Atlassian portfolio and over 5,000 third party tools to make work flow.

Explore apps for Jira Service Management in the Atlassian Marketplace

The Atlassian advantage

 

Jira Service Management

Ivanti

Transparent, easy to understand pricing

Jira Service Management

Ivanti

Simple, intuitive implementation and maintenance

Jira Service Management

Ivanti

Robust tools, templates, guides, and community to get you going quickly

Jira Service Management

Ivanti

Business, Dev, and IT objectives aligned on the same platform

Jira Service Management

Ivanti

Flexible workflows for all teams

Jira Service Management

Ivanti

Robust asset management

Jira Service Management

Ivanti
Quotation marks

With Atlassian, it’s easy to get started and spin up a solution.

WENDY STOCKHOLM, Director of BizTech, InVision
InVision’s story

Six reasons teams choose Jira Service Management over Ivanti

One, unified Jira platform

enables seamless collaboration between Dev and IT

Federated data model

empowers teams to work how they want while staying aligned with their org

Modern approach to ITIL

eliminates unnecessary feature bloat and gives flexibility to use only what your team needs

User friendly, speedy UI

allows teams to get started quickly with a low code editor and drag and drop interface

Intuitive implementation

eliminates the need for endless upgrade cycles and consultants to configure and maintain workflows

Fast time-to-value

with flexible processes that can pivot as your team’s needs change, rather than forcing a 
one-size-fits-all approach

Join thousands of organizations who use Jira Service Management for ITSM

Try for free
Contact sales now

Trusted by over 45,000 customers worldwide

Nextiva company logo

“With Atlassian’s integrations and automation, our team spends less time switching back and forth between applications.”

Max Hurst, Information Technology Infrastructure Manager, Nextiva
Nextiva's story
Nextiva company logo

“With Atlassian’s integrations and automation, our team spends less time switching back and forth between applications.”

Max Hurst, Information Technology Infrastructure Manager, Nextiva
Nextiva's story

“Jira Service Management has allowed us to centralize our information into one point, making it easy to perform queries or searches, or even simply run reports.”

ANDREW TOOLAN, Software Engineer, Canva
Canva's story
Canva company logo
Canva company logo

“Jira Service Management has allowed us to centralize our information into one point, making it easy to perform queries or searches, or even simply run reports.”

ANDREW TOOLAN, Software Engineer, Canva
Canva's story

Learn more about Jira Service Management

Staff providing help from a service desk
Analyst report

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

Learn more
Atlassian approach to ESM whitepaper
Whitepaper

The Atlassian Approach to Enterprise Service Management

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JSM data sheet
Data sheet

Discover the 6 reasons Jira Software is better with Jira Service Management

Learn more

FAQ

Is Jira Service Management free? Copy link to heading Copied! show

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can signup for a free trial of our Standard or Premium plans as well. For more details visit here.
We use Cherwell Service Management. Can we move to Jira Service Management? Copy link to heading Copied! show

Of course! Moving to Jira Service Management may even be easier than migrating to Ivanti Neurons for ITSM. A recent Forrester Total Economic Impact report found that Jira Service Management implementations average under 6 months.
Do I need to buy marketplace apps to use Jira Service Management? Copy link to heading Copied! show

You don’t need any marketplace apps to get started. You can start and scale your ITSM practices with Jira Service Management out-of-the-box.

The Atlassian Marketplace has hundreds of apps that enhance and complement your ITSM experience. It's up to you to use whatever app you want, whenever you want.
Can Jira Service Management scale to thousands of users? Copy link to heading Copied! show

Yes! Companies like Saint Gobain, Belong, CBS, Priceline, and others have scaled their IT Service and Support operations from dozens to hundreds and even thousands of agents. Security, scalability, analytics, and more come standard in our Enterprise plan. Learn more about Jira Service Management for Enterprise.
Is Jira Service Management only for IT Teams? Copy link to heading Copied! show

No! Jira Service Management is for all teams. You don't need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!
How flexible is Jira Service Management when it comes to workflows like incident management and change management? Copy link to heading Copied! show

Teams can work how they want with Jira Service Management. We believe that software should enable teams to be autonomous and aligned in how they work. Other ITSM tools give you less flexibility, providing only inflexible processes that you have to make work for the dozens of IT teams that may use them.

Jira Service Management lets even non-technical teams get started fast with a low-code editor and drag-and-drop interface.

Not only does this let teams work how they want, it lets them build workflows their way without requiring admin time and support.

Choose Jira Service Management today

Users submitting tickets at a service desk

All the features your team needs to deliver great service, fast on the same platform where developers and business teams already work. Jira Service Management offers modern IT practices including:

  • Request Management
  • Incident and Problem Management
  • Change Management
  • Asset Management
  • Configuration Management
  • Knowledge Management
Try for free
Watch demo
Try for free
Watch demo

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now

Switch to Jira Service Management

All the features your team needs to deliver great service on a modern, easy to use platform. Choose Jira Service Management today.

Try it free