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Accelerate your team’s innovation at scale


Highest priority support as you scale

Personalized support services help reduce disruption to your business with 30-minute response times 24/7. The Enterprise plan provides direct access to highly trained support engineers.


ITSM software performance you can trust

When IT service management is the engine that your entire enterprise runs on, every minute of downtime affects business performance.


Enterprise-grade administration control

The Enterprise plan provides a safe and isolated environment for developers and admins to test apps and preview new features without impacting the production experience.

Jira Service Management options for enterprises

Cloud Premium

With Jira Service Management Premium you can switch from legacy ITSM solutions to ITSM that empowers your teams. Adopt Jira Premium to scale future-proof practices, such as modern incident and change management.


  • All Standard plan features, plus
  • Unlimited major incident response
  • 24/7 Premium support
  • 99.9% SLA uptime
  • Flexible integrations
  • Alerts and major incident data
  • Admin insights
  • IP allowlisting
  • Release tracks
  • Sandbox

Cloud Enterprise

The Enterprise plan supports the advanced collaboration needs of globally distributed teams, with org-level visibility and controls to manage complex security and data governance needs.


  • All Premium plan features, plus
  • Unlimited instances
  • 99.95% SLA reliability uptime
  • Centralized user billing
  • Data residency
  • 24/7 Dedicated Enterprise support
  • Atlassian Access included (SAML SSO, Automated User Provisioning, Audit Logs, Organization Insights and more)

Data Center

Jira Service Management Data Center is Atlassian’s self-managed enterprise solution, built for organizations who need flexible infrastructure choices and control over their data. Confidently meet your organization's unique demands and help your teams to plan, track, and release great software at scale with purpose-built features such as zero-downtime upgrades, archiving, advanced auditing, and rate-limiting.

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Enterprise trust & security

The Atlassian Trust Center connects you to the latest information on the security, reliability, privacy, and compliance of our products and services.

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Atlassian’s Jira Service Management supports our processes so we all work in the same tool, in the same way.

Marie Bjørke, Head of IT Service Management
ISS Group

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Are you looking for consulting services, training, or customization for Jira Service Management?

Ready to get started or just have questions?

Let us know what you would like to discuss and we’ll be in touch shortly.