There’s a new leader in ITSM software. See why companies are switching to Jira Service Management. 

High-velocity service management at scale

Jira Service Management Enterprise secures and enables high-velocity teams as they grow.

Enterprise-LEVEL features

Secure service management

The flexibility and control you need for high-velocity service management at scale

Safeguard your data

Fortify your organization’s data with advanced security controls.

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Scale with flexibility

Extend service across the enterprise with multiple instances to promote organizational autonomy, segregate sensitive data, and provide teams with customizable environments.

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Analyze data your way

Speed up decision-making with custom analytics, and a unified data lake with full visibility into how your IT, Dev, and business teams work.

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Comply with evolving requirements

Adapt to the evolving compliance landscape and meet the requirements for EBA, BaFin, and more.

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Admins one-stop shop

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Centralized visibility and control

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Sync your directories across products to save admins’ time with automated user provisioning

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Protect your information with enforced two-factor authentication and external user security

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Combat the risks of shadow IT with product requests

Guaranteed reliability

Stay up-and-running with the highest level of support and fastest response times.

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99.95% uptime SLA

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24/7 Enterprise support


Powering high-velocity teams

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“Creating multiple instances without any additional costs allows you to segregate data for security reasons and accommodate multiple use cases with the same solution […] is totally in line with our idea of harmonizing our application landscape”

Tim Brutscher
Enterprise IT Architect

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“Since we went live, we’ve been getting a 4.9/5 satisfaction score on average, which has been fantastic to see. With the previous solution, we had nothing but complaints.”

Ron Crompton
Head of Service Management

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Explore JSM Cloud Premium

Gain access to Advanced Roadmaps, automation, and more premium features — without the elevated scalability and control of Enterprise.

Not ready for Cloud?

Jira Data Center

Learn about our on-premise option.

Trusted, customizable development

For agile, integrated teams at scale