Enterprise Service Management, powered by Jira Service Management
IT isn’t the only part of your business that can benefit from a service mindset. With Jira Service Management, teams across the enterprise can deliver great service, fast.
Get started fast
With templates for every use case, teams can easily spin up service desks that fit their unique requirements. Set up workflows with a drag and drop editor. Customize forms to collect the information you need to take action without the back and forth.
Ensure employees can get help quickly
Meet your customers where they are - email, web, or chat - and prioritize incoming requests with queues and SLAs. Or, configure an intuitive self-service portal so your employees have one place to find help fast.
Thousands of customers use Jira Service Management beyond IT
Service request management
Create a simple, customizable portal so your employees and customers can get help quickly, and your teams can streamline incoming work. Now every team can easily spin up a service desk.
Empower employees to find answers to common questions using a self-service portal. Leverage Confluence as a knowledge base that surfaces relevant articles to deflect requests.
Leverage ProForma’s no-code/low-code form builder and provide dynamic forms that only surface the relevant fields to your employees. Draw on 300+ pre-built form templates to quickly collect and validate all the information you need about a request.
Delegated administration permissions
Democratize service management by delegating administration permissions to project owners. Increase autonomy while maintaining visibility and control.
Halp users can create a two-way sync between conversations in Slack or Microsoft Teams and Jira Service Management. Employees never have to leave chat tools to get the help they need, and agents get all the information they need right in Jira Service Management.
Asset and configuration management
Insight’s flexible and open data structure allows teams to manage assets and resources important to their practices. Customers manage everything from servers to fleets, fish, insurance, and pianos.