Marketing service management template

Manage and track all your marketing requests

Request types
REQUEST A campaign
REQUEST A content review
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marketing help center
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Easy collaboration

Make it easy for internal customers to submit marketing and media requests, and for your team to manage them in a central location. Use statuses and notifications to effortlessly communicate real-time updates to cross-functional teams, agency partners, and vendors.

Help desk window

Marketing service portal

Deliver a self-service marketing portal that provides 24/7 access to marketing information and services, minimizes dependencies on institutional knowledge, and decreases the number of redundant or repetitive requests.

Simple workflow

Smooth workflows

Use workflows to provide transparency for reviews and approvals, and automation rules to notify team members if requests are urgent. Customize how you receive incoming requests to suit how your team likes to work, and have confidence the right person is assigned to the task.

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Featured product: Jira Service Management

Easily manage all of your marketing requests- from asset creation to content updates. Learn more

“These tools have immensely improved our service. Now we can’t do without them because our community is used to that level of service.”

Ken Wieler

CIO, Yale School of Management

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Related templates

Related resources

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How Enterprise Service Management works in Jira Service Management

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The Atlassian approach to ESM

How to get started with the marketing service management template

1. Set up your help center and portal Copy link to heading Copied! view +

The help center is where employees can submit requests and access your self-service knowledge base. Set up the welcome message, announcements, and layout.

2. Customize your request types Copy link to heading Copied! view +

Help employees and agents by using tailored request types, or even creating your own.

3. Organize your queues Copy link to heading Copied! view +

Align your queue with the way your teams triage and address requests.

4. Add agents Copy link to heading Copied! view +

It’s time to get the party started! Add agents to your service project team.

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