Analytics service management template
Capture, triage, and manage all your analytics and data requests
best for
Analytics teams
key features
Request types
Help portal
Queues
Automation
What is an analytics service management template?
The analytics service management template is designed for analytics and data teams that want to capture, triage, and manage requests in one location and help employees access the data and insights they need.
What does the analytics service management template include?
Capture relevant information
Use editable request types for common analytics support issues or create your own that are specific to your team’s analytics support services.
Customize your help center portal
Create an analytics service portal with customizable request types and workflows to meet your employees' needs.
Organized analytics support delivery
Organize employee requests from the help center, email, chat, and other channels into queues so you can quickly view, triage, and assign requests as they come in.
Automate your help desk
Remove the need to perform manual, repetitive tasks, and focus on the work that matters with automation.
Promote self-service
Help employees find answers to common questions and locate relevant reports, dashboards, and models using a service portal. Set up a knowledge base to show relevant articles and help answer inquiries.
Make work visible
Bring together requests from multiple channels like email, chat tools, and portals. Use workflows to track progress, and queues to help organize requests by priority and see what others are working on.
Amplify your team’s greatness
Dive into customer satisfaction reports to quantify the value your team brings to the organization. Celebrate your team’s work with reports and dashboards, and use these metrics to improve and optimize your service experiences.
How to get started with the Analytics service management template
Manage all your analytics requests in one location and help your employees access the data and insights they need.
