IT service management - often referred to as ITSM - is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. With ITSM software, IT teams can align with business needs and take a strategic approach to organizational change, transformation, and growth.
Jira Service Management provides ITIL-certified incident, problem, change, and service management customizable templates. Your teams can create change requests without complex approvals, leverage out-of-the-box workflows and automations, and link incidents to problems in one click.
From the start, Atlassian’s ITSM solution was designed to address traditional IT responsibilities with modern practices in mind, such as culture, collaboration, and improving the flow of work. Built and extended from Jira, the engine for agile work practices for thousands of customers, Jira Service Management enables organizations to adopt new, modern practices that fit their needs and deliver high value to the business.