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Announcing Jira Service Management, the next generation of Jira Service Desk. Ready to amp up your ITSM? Learn how.

Plans and pricing

Features

Free Standard Premium Enterprise
?
Free For small teams starting with a service desk
Standard For teams standardizing their service management
Premium For organizations scaling high-velocity ITSM
Enterprise For large, mission-critical ITSM implementations
Features
User limit (per site) ?
Free 3 agents
Standard 5,000 agents
Premium 5,000 agents
Enterprise 5,000 agents
Site limit ?
Free One
Standard One
Premium One
Enterprise Unlimited
Customer limit ?
Free Unlimited
Standard Unlimited
Premium Unlimited
Enterprise Unlimited
Support team ?
Free Atlassian Community (Self-help forum)
Standard Cloud support team (Regional business hours)
Premium Cloud support team (24/7 Premium support)
Enterprise Customer support managers (24/7 Enterprise support)
IT service management (ITSM)
IT operations management (ITOM)
Service-based organization
Enterprise service management
Security & controls
Storage, support & invoicing
Storage ?
Free 2 GB file storage
Standard 250 GB file storage
Premium Unlimited storage
Enterprise Unlimited storage
Uptime SLA ?
Free -
Standard -
Premium 99.9%
Enterprise 99.95%
Two clouds

Benefits of hosting in the cloud

Lock with key

Enterprise-grade security and centralized administration with Atlassian Access

*Atlassian Access is a separate subscription that you can enable across your company. Go to admin.atlassian.com to get started.

Pricing structure

We offer flexible “per agent” pricing, so you’ll never pay for more than you need.

Cloud Pricing FAQ

What will my Jira Service Management subscription cost? show +
  

You can find detailed pricing for Jira Service Management Cloud here.

Use our pricing calculator to determine your exact price. For more than 5,000 users, we recommend our Premium plan.

Do you offer annual subscriptions? show +
  

Yes! For annual subscriptions, you will be billed for the tier that most closely matches your user count. Annual subscriptions may offer a discount depending on the number of users purchased.

To purchase Jira Service Management as an annual subscription, simply start a free 7-day trial and follow our instructions for switching to annual.

Use our pricing calculator to determine your exact price.

Can I try Jira Service Management for free? show +
  

Of course! We offer a Free plan for Jira Service Management for up to 3 agents, 2GB of storage, and Community Support. If you'd like to add more than 3 agents or get access to more features, support and storage, you can sign up for a 7-day free trial of our Standard or Premium plan.

Can I extend my cloud 7-day free trial? show +
  

Absolutely! Cloud trials can be extended to a maximum of 30 days - Just give us a shout!

What payment options do you accept? show +
  

Monthly subscriptions are payable by credit card (MasterCard, Visa, or American Express) or PayPal. Annual subscriptions can be paid via credit card, bank transfer, or check.

What’s the difference between Jira Software, Jira Service Management, and Jira Core? show +
  

Jira Service Management is built for IT and operations teams, providing them with everything they need for out-of-the-box request, incident, problem, and change management.

Jira Software is built specifically for software teams. Jira Software combines powerful developer tool integrations with the most important features and functionality required for great agile software development.

Jira Core is a simplified project management tool for customers looking to extend the power of Jira to their organization.

Who are agents in Jira Service Management? show +
  

Agents work on tickets and communicate directly with your customers. Agents can:

  • Access both the customer portal and the agent interface
  • View queues, reports, SLA goals, and the customers list
  • Add, edit and delete customer-facing and private comments on issues
  • Manage content in a connected knowledge base
How are agents counted towards billing? show +
  

You can add and remove agents as your team changes. At the end of each monthly billing cycle, you will be billed for the following month's subscription based on the exact number of Jira Service Management agents you have. For annual subscriptions, you will be billed for the tier that most closely matches your agent count.

Who are customers in Jira Service Management? show +
  

A Jira Service Management customer is anyone who creates requests through the customer portal or by email. Customers can:

  • Create, comment on, and track requests through the customer portal
  • Create and comment on requests via email
  • Add comments and attachment to requests
  • Add other participants to their own requests

Customers are free and do not require a Jira Service Management license. Anyone can create a service request and you'll never be limited to how many customers can access your service management tool.

What is Confluence knowledge base pricing with Jira Service Management? show +
  

Jira Service Management customers can browse knowledge base articles at no charge within the customer portal. Only knowledge base contributors, such as your agents, will need to be licensed in Confluence Knowledge Base.

What can Jira Software or Jira Core users do in Jira Service Management if they do not have an agent license? show +
  

Users who are not licensed as agents in Jira Service Management will still be able to perform various actions within a ticket, including:

  • Help diagnose issues through internal comments with agents
  • Watch tickets and receive notifications for updates

Still have questions on how roles and licensing work? Read on.

Do I need to have the same number of Jira Software and Jira Service Management licenses? show +
  

No, you do not need to have the same number of Jira Software and Jira Service Management licenses. You can select and pay for what you need with each product.

What's the difference between the cloud and the Data Center options? show +
  

With the cloud option, we host Jira Service Management in the cloud for you and set up your instance instantly. You can create a free account, or try a paid plan for 7-days. After that, subscription pricing is month-to-month or annual. This is generally the best option for teams who want to get started quickly and teams who don't want to manage the technical complexity of hosting themselves.

With the Data Center option, you host Jira Service Management on your own hardware. This is generally the best option for teams who want advanced administrative tools and customization and want to host the product on their own servers. To host Jira Service Management, you purchase a subscription after your 30-day free trial, and can renew that subscription each year to continue using your product/s.

Learn more about the differences.

Please note: We will be ending sales for new server licenses on February 2, 2021 PT and ending support for server on February 2, 2024 PT

Does Jira Service Management have the same SAML single sign-on? show +
  

You can enable SAML single sign-on and other enhanced security features (enforced two-step verification, password policies, and user provisioning) with a subscription to Atlassian Access.

Atlassian Access gives you one place to manage users and enforce security policies across all your Atlassian Cloud products including Jira, Confluence and Bitbucket.

Can Jira Service Management connect to my Active Directory? show +
  

With a subscription to Atlassian Access, you can connect Jira Service Management directly to your Active Directory to automate the user provisioning process.

 

Why should I choose the Premium plan over the Standard plan? show +
  

Jira Service Management Standard is the ITSM solution you know and love today. Jira Service Management Premium helps teams confidently scale their IT and operations by offering unlimited storage, a financially-backed 99.9% uptime SLA, advanced incident management capability, and 24/7 Premium Support with a 1 hour response time for critical issues. If you have concerns about downtime or service interruptions, are looking to scale Jira Service Management to support your org and customers, or have a globally distributed team that relies on Atlassian products as mission-critical for success, Premium is a great fit for you.

What's the difference between Premium and Atlassian Access? Do I need both? show +
  

Our Premium plan enables teams to scale reliably and confidently with unlimited storage, 24/7 Premium Support, and a financially backed 99.9% uptime SLA.

Think of Atlassian Access as your “umbrella policy” for enterprise-grade security and user management in the cloud. Atlassian Access enables admins to enforce consistent, company-wide security and access policies across all Atlassian cloud products being used within their organization.

When you layer Access on top of our Premium plans, you’ll get an enterprise-grade solution that allows you to scale and secure content and users across your entire organization.

Still have more questions?

Check out Atlassian Cloud Licensing or Jira Service Management Licensing.

Important changes to our server and Data Center products
We’re making changes to our server and Data Center products, including the end of sale for new server licenses on February 2, 2021 and the end of support for server on February 2, 2024. Learn what this means for you.

Free for 30 days

For teams that require a self-managed solution

Server

USD X
one-time payment
Buy now
  • Atlassian-supported disaster recovery

Data Center

USD X
per year
Buy now

Self-managed Pricing FAQ

What's the difference between Jira Software and Jira Service Management?

Jira Software is a purpose built experience specifically for software teams. Jira Software combines powerful developer tool integrations with the most important elements of agile development.

Jira Service Management is purpose built for your IT and operations teams, providing them with everything they need out of the box for incident, change and problem management.

Who are agents in Jira Service Management?

Agents work on tickets and communicate directly with your customers.

Agents can:

  • Access both the customer portal and the agent interface
  • View queues, reports, SLA goals, and the customers list
  • Add, edit and delete customer-facing and private comments on issues
  • Manage content in a connected knowledge base

Who are customers in Jira Service Management?

A Jira Service Management customer is anyone who create requests through the customer portal or by email. Customers can:

  • Create, comment on, and track requests through the customer portal
  • Create and comment on requests via email
  • Add comments and attachment to requests
  • Add other participants to their own requests

Customers are free and do not require a Jira Service Management license. Anyone can create a service request and you'll never be limited to how many customers can access your service desk.

What is Confluence Knowledge Base pricing with Jira Service Management?

Jira Service Management customers can browse knowledge base articles at no charge within the customer portal. Only knowledge base contributors, such as your agents, will need to be licensed in Confluence Knowledge Base.

What can Jira Software or Jira Core users do in Jira Service Management if they do not have an agent license?

Users who are not licensed as agents in Jira Service Management will still be able to perform various actions within a ticket, including:

  • Help diagnose issues through internal comments with agents
  • Watch tickets and receive notifications for updates

Still have questions on how roles and licensing work? Read on.

Do I need to have the same number of Jira Software and Jira Service Management licenses?

No, you do not need to have the same number of Jira Software and Jira Service Management licenses. You can select and pay for what you need with each product.

What's the difference between the cloud and the Data Center options?

With the cloud option, we host Jira Service Management in the cloud for you and set up your instance instantly. You can create a free account, or try a paid plan for 7-days. After that, subscription pricing is month-to-month or annual. This is generally the best option for teams who want to get started quickly and teams who don't want to manage the technical complexity of hosting themselves.

With the Data Center option, you host Jira Service Management on your own hardware. This is generally the best option for teams who want advanced administrative tools and customization and want to host the product on their own servers. To host Jira Service Management, you purchase a subscription after your 30-day free trial, and can renew that subscription each year to continue using your product(s).

Learn more about the differences.

Please note: We will be ending sales for new server licenses on February 2, 2021 PT and ending of support for server on February 2, 2024 PT.

Still have more questions?

Check out our complete Jira Service Management Licensing FAQ.