Three years ago, we doubled down on the ITSM market and introduced the first service management solution to unlock high-velocity service teams. Today, we’re pleased to share that Atlassian has been named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms!
It’s not easy out there for Infrastructure and Operations (I&O) leaders. Besides adapting to the growth of digital businesses and distributed workforces, the cost and complexity of legacy ITSM solutions continue to present their own challenges. In their 2022 Buyer’s Guide to ITSM Platforms, Gartner found that “Eight out of 10 IT organizations overspend on IT service management (ITSM) platform subscriptions by half of the contract value because they purchase functions that do not get fully used.”1 As I&O teams evaluate the return on their service management investment, they’re recognizing the need for a right-sized solution that delivers value fast and scales with the needs of the business.
“Our mission in the service management space remains the same as the day we entered: to unlock high-velocity service teams across the enterprise. Over 45,000 customers now rely on Jira Service Management to power service delivery. We believe this recognition by Gartner is a validation of our unique approach, the value we provide to our customers today, and our vision for the future of service management,” said Cameron Deatsch, Chief Revenue Officer at Atlassian.
Three key beliefs continue to drive Atlassian’s vision and investments in ITSM:
- Connect development and IT operations to accelerate work: As digital enterprises continue to transform, they recognize the importance of uniting these teams so that work flows seamlessly from concept to design and on to building, launching, operating, and supporting great product and service experiences. Atlassian uniquely connects development and IT operations to better respond to change and ship new products or services faster.
- Autonomy with alignment is key. The traditional norms of a centralized, command-and-control approach to I&O face all kinds of challenges with today’s distributed architectures and agile ways of working. Atlassian provides enterprise teams with the flexibility and simplicity required to run fast and operate with autonomy, while still allowing for common terminology, experiences, and administrative controls that are necessary for coordinated work.
- Empower all service teams. Teams outside IT need to operate with the same urgency and speed. Atlassian enables business teams to adopt a service-oriented mindset and reduces reliance on central IT in order to provide rich service experiences for internal customers.
To learn more about Atlassian’s vision for the future of service management, register now for Atlassian Presents: High-Velocity ITSM. The annual service management event is happening in London on December 8th and will be broadcasted for a global digital audience on December 13th.
A complimentary download of the complete 2022 Magic Quadrant for IT Service Management Platforms is available below.
1 Gartner, Inc. “A Buyer’s Guide to ITSM Platforms,” Chris Matchett, Rich Doheny, 4 August 2022
Gartner, Magic Quadrant for IT Service Management Platforms, Rich Doheny, Chris Matchett, Siddharth Shetty 31 October 2022.
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