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ITSM software that unlocks high-velocity teams

Reimagine ways of working across IT delivery, operations, and support. Try it free.

ITSM software

IT service management - often referred to as ITSM - is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. With ITSM software, IT teams can align with business needs and take a strategic approach to organizational change, transformation, and growth.

Jira Service Management provides ITIL-certified incident, problem, change, and service management customizable templates. Your teams can create change requests without complex approvals, leverage out-of-the-box workflows and automations, and link incidents to problems in one click.

From the start, Atlassian’s ITSM solution was designed to address traditional IT responsibilities with modern practices in mind, such as culture, collaboration, and improving the flow of work. Built and extended from Jira, the engine for agile work practices for thousands of customers, Jira Service Management enables organizations to adopt new, modern practices that fit their needs and deliver high value to the business.

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Deliver value, fast

Tune Jira Service Management to meet your unique needs. It’s easy for every team, from IT to HR to legal, to set up and tailor their service desks to meet their specific needs. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.

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Make work visible

Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.


Connect Dev and Ops

Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, all backed by a complete audit trail for every change.

Unite all teams on a single ITSM platform

Jira Service Management empowers teams with everything they need to get started fast with ITSM practices like request, incident, problem, change, and configuration management.

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Get out-of-the-box ITIL processes

Jira Service Management is PinkVERIFY™ certified for request fulfillment, incident, problem, and change management processes.

Build a knowledge base

Add Confluence knowledge base to Jira Service Management and help your employees help themselves.

Deliver on SLAs

Get the important things done first with prioritized queues. Configure, click, and get going in minutes.

Turn customer feedback into employee love

After any request is resolved, your customers can rate their experience and let your team know exactly how they're doing.

Automate those repetitive tasks

Set up automations so your agents can focus on solving the important stuff and help lighten the workload.

Report on metrics that matter

Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.

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Supercharge your ITSM solution

Choose from 1,000+ apps in the Atlassian Marketplace and customize Jira Service Management to work best for you.

What are you waiting for? Get started with Jira Service Management now.