Facilities service management template

Easily manage requests for maintenance, moving, and event planning.

Facility service ticket Jira Service Management


The facilities service management template provides teams with a central place to capture maintenance requests, organize room bookings, handle equipment requests, manage desk moves or plan events. Request types and workflows simplify communication between facilities teams and other employees, so they can manage complex changes.

Facilities service management template

Jira Service Management
Ideal for

• Facilities teams

Request types

• Report a maintenance issue
• Request a move
• Request an event
• Questions for facilities
• Emailed request 

How to get started with the facilities service management template

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1. Find help in a central location

Give your employees one place to go to facilitate desk moves, event planning, and equipment requests.

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2. Get a handle on drips and slips

Give your employees a central place to log maintenance issues to reduce workplace hazards. Inform your employees of any critical hazards by adding a message to your employee-facing portal.

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3. Demonstrate your team’s value

Take action on requests quickly, and accurately report on progress to celebrate your team and improve your service. Create custom reports and dashboards to track the type and frequency of incidents, so that you can reduce issues.

Additional resources

More templates for service management

Guides and articles

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What is ITSM? A guide to IT service managment