HR service management template

Manage onboarding and offboarding and respond to staff requests.

HR service management queue view Jira Service Management


The human resources (HR) service management template is designed to help HR teams stay on top of and manage all their service demands. Never miss a thing with a queue that brings together requests from email, chat tools, your portals and other channels, for full visibility of payroll, onboarding, requests, general inquiries, and other HR services.

HR service management template

Jira Service Management
Ideal for

• HR teams

Request types

• Employee offboarding
• Employee onboarding
• Questions for HR
• Emailed request

How to get started with the HR service management template

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1. Onboard and offboard employees efficiently

Manage staff comings and goings as a team with a central tool that helps you collaborate with IT, finance, payroll, facilities and other teams to create a smooth employee experience. Level up your workflow using automations so that your processes can scale with you.

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2. Protect sensitive information with HR case management

Manage security and maintain confidentiality around requests. Create a safe space to document and track confidential employee relations cases, and use permissions to define who can view, find, and comment on requests.

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3. Facilitate self service

Help your staff find answers to common questions using a service portal. Set up a knowledge base using Confluence to show relevant articles and help answer inquiries. 

Additional resources

More templates for service management

Guides and articles

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The Jira Approach To HR Service Management and Delivery (HRSM)

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HR Automation Best Practices

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Service management for HR teams