The only service desk built on Jira
Jira’s service desk empowers teams to deliver great service experiences and ensures your employees and customers can get help quickly.
Happy, productive teams
Configure an intuitive self-service portal so your employees have one place to go to get help fast. Easily spin up service desks that fit unique team needs. Leverage Confluence as a knowledge base to respond to and resolve incoming requests faster.
A unified view of work
Triage, track, and assign incoming requests from various sources with queues and SLAs. With conversational ticketing, employees can seek help directly from Slack and agents can track all the information they need in Jira Service Management. Gain full context on customer needs through linked issues and associated Insight assets.