Supercharge your Service Desk with Jira Service Management and Halp
Sync Jira tickets with chat conversations in Slack or Microsoft Teams to automate support, operations, and IT workflows.
Add to Slack 
Add to Teams OVER 5M REQUESTs TRACKED AND COUNTING
Connect Jira Service Management and your chat tool of choice to create a flexible, centralized ticketing system
Fully compatible with Jira Cloud, Server and Data Center.
Turn messages into tickets
Use a simple emoji or message action to turn any message into a trackable Jira ticket.
Two-way sync with threads, fields and statuses
Threaded messages, comments, form fields and ticket statuses sync bi-directionally between Jira and Slack or Microsoft Teams.
Submit forms in Slack and Teams
Create tickets and categorize them with unlimited forms and fields synced with Jira request types.
Day one of Halp with Jira Cloud was like night and day for our team and it just worked. Everything worked as advertised. Our move to Jira Cloud would have failed without Halp.
Josh Senick, Sr. Manager, Business Technology Operations, Slack
Highlights
The benefits of conversational ticketing
Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams.
Automate your day with powerful workflows
Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.
Actionable reporting on team performance
Measure ticket volume, response/resolution times, and agent performance.
Get notified about ticket updates directly via chat
Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.
Capture & answer email based tickets
Manage tickets submitted via both email and chat all in one centralized place.
Loop in key stakeholders to streamline approvals
Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.
Manage and search tickets in your tool of choice
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Customize fields, statuses, and forms
Streamline operations with easily customizable settings that fit your team’s individual needs.
Improve response times and customer satisfaction
Meet your employees where they already work and automate repetitive tasks to handle requests quickly.
Empower any team to manage their own requests
Set up queues and route tickets to different teams within your organization.
Use Cases
Made for IT and business teams
IT Ops
Make it easier for employees to submit tickets. Triage directly in Slack or Microsoft Teams.
Sales Ops
Automate tedious deal desk tasks and coast through quarter-end.
Customer Success
Build relationships with your best customers directly in Slack.
People Ops
Turn DMs and cluttered channels into reportable and manageable HR requests with privacy in mind.
Integrations
Works standalone or integrates with the systems your team already uses
Don't have a ticketing system? Use Halp's powerful ticketing platform on its own.
2-way sync comments, fields, and forms with Zendesk tickets.
What’s next
Bring conversational ticketing to your team today
Interested in a group demo or 1:1 walkthrough? Book a demo