Jira-native asset and configuration management

Assets in Jira Service Management offers visibility into dependencies so you can manage assets and configuration items (CIs), quickly troubleshoot incidents, and minimize the risk of changes.

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Meet Assets in Jira Service Management

Asset and configuration management for high-velocity ITSM

Unlike legacy databases, Jira Service Management offers a flexible and open data structure that allows teams to manage any resources important to their service request, incident, and change management practices.

Unlock collaboration between dev and operations teams

Anticipate the downstream impact of changes, so your dev and ops teams can manage risk for more frequent, seamless deployments. When incidents do occur, Jira Service Management provides more context for rapid resolution.

Example of object details and context overview in Jira Service Management.
Example of tracking the status of assets in Jira Service Management.

Bring visibility to your systems

Discover and track assets to aid planning, audits, and compliance requirements. Gain complete visibility of your infrastructure to pinpoint and address underlying problems.

Empower all kinds of teams to deliver great service, fast

Understand customer needs and resolve requests rapidly by linking assets directly to issues. Whether IT, HR, legal, or another group, your teams can use Jira Service Management for flexible, dynamic, and connected asset management. 

Example of a linked ticket in an issue in Jira Service Management.

Atlassian CMDB features

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Automatically assign tickets to the responsible person or team and alert relevant stakeholders about upcoming events, like license renewals.

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Run queries on objects in Assets to conduct audits, manage costs, and identify the cause of issues.

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Detect your IP-enabled assets and CIs and their key attributes and dependencies. Run Assets Discovery regularly to keep information updated and track any changes.

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Integrate Jira Service Management Data Center with third party tools including cloud providers, Jamf, SCCM, and other CMDBs.

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Import CSV and JSON files. In Jira Service Management Data Center import LDAP, database, and Jira users. Use the REST API for extensions.

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Analyze and report out on your data to monitor the health of your assets, summarize Jira issues related to assets, and improve decision-making.


General Questions

Can Assets be used with Jira Software or Jira Work Management projects? Copy link to heading Copied! Show

Yes. Objects in Assets can be linked to Jira Software or Jira Work Management issues as long as there’s an active Jira Service Management Premium or Enterprise license in the same instance.

Why switch from another CMDB/asset management tool? Copy link to heading Copied! Show

Moving your CMDB into Jira Service Management would:

  • Streamline your work by having all ITSM (requests, incidents, changes, & problems) and CMDB information in one tool
  • Provide more context between assets & CI’s and incidents & changes so that your Dev and Ops teams can get to the root of the issue faster and manage risks for more seamless deployments
  • Reduce costs as other CMDB vendors are expensive

Still have more questions?

Asset and Configuration Management Resources

Getting started with Insight for Jira Service Management data center illustration

Getting started with Insight for Jira Service Management data center

Asset and Configuration Management Handbook for ITSM pdf preview image

Asset and Configuration Management Handbook for ITSM


Jira Service Management Lightning Talks

Start Tracking Assets in Jira Service Management