Jira Service Management vs. Freshservice
Jira Service Management provides a rich service desk, modern incident management, and change management built for the DevOps era. See how it stacks up against Freshservice.
An ITSM service desk for less than half the price
Get a fully featured ITSM solution (including a service desk) for $20 per agent per month instead of $79 per agent per month. Save more than $500 per agent every year.
Built for the DevOps era
Jira Service Management is the only ITSM tool and service desk built on Jira. Linking Jira Service Management tickets with Jira Software issues, so IT and Dev teams can collaborate on the same platform. Empowering them to fix incidents faster and push changes with confidence.
PinkVERIFY™ certified ITIL processes
Jira Service Management's incident, problem, change and request fulfillment processes are certified by PinkVERIFY™.
A smarter way to do self-service
Machine learning intelligently recommends the right service and learns from every interaction, so your customers always find the help they need.
Try Jira Service Management for free today
Everything your team needs to collaborate at high-velocity and deliver great employee and customer experiences at a fraction of the cost vs. Freshservice. Empower your team, choose Jira Service Management today.