Freshen up your ITSM software
Jira Service Management is the enterprise-ready solution that empowers every team to deliver exceptional experiences.
Signup for Jira Service Management Premium today
Grow with a proven choice among Enterprise customers
From Engie to Canva, customers with mature service management practices trust Atlassian. Driven by real customer needs and backed by heavy R&D and M&A investments, Jira Service Management’s product roadmap has a focus on enabling scale. While Freshservice customers hit product limitations quickly, preventing them from easily scaling.
Accelerate Dev and IT Ops collaboration on one, unified platform
ITSM that’s built on Jira means seamless workflows between Dev and IT Ops teams. Break down silos and unite teams on one platform to resolve incidents quickly and ship faster while staying aligned to mitigate risk.
Unlock AI-powered service management for all teams
Jira Service Management empowers teams beyond IT to take ownership of their service experience and scale practices without costly add-ons. In fact, over 60% of customers use Jira Service Management for non-IT support. Pre-built templates, AI-powered configuration options, and out-of-the-box workflows allow teams like HR, Facilities, and more to spin up new service and adjust their workflows with minimal technical experience.
Scale your service management practices without the sticker shock
Deliver value in months, not years. Say goodbye to piecemeal products and price-bloating from costly add-ons. Jira Service Management’s all-inclusive pricing gives you out-of-the-box capabilities including Incident, Request, Problem and Change Management, backed by powerful built-in AI.
La ventaja de Atlassian
| | Jira Service Management | BMC |
|---|---|---|
Precios transparentes y fáciles de entender disponibles en línea | Jira Service Management
| BMC
|
Hoja de ruta de productos disponible para todo el mundo con nuevos lanzamientos frecuentes | Jira Service Management
| BMC
|
Average implementation time of 4 months or fewer* | Jira Service Management
| BMC
|
Sólida gestión de activos integrada | Jira Service Management
| BMC
|
Los objetivos empresariales, de desarrollo y de TI están coordinados en la misma plataforma | Jira Service Management
| BMC
|
Modern user-friendly and drag-and-drop interface | Jira Service Management
| Freshservice
|
AI-powered Virtual Agent available on multiple plans | Jira Service Management
| Freshservice
|
Wide and experienced ecosystem of partners | Jira Service Management
| Freshservice
|
*According to The Forrester TEI of Jira Service Management
Más de 50 000 clientes de todo el mundo ya confían en esta solución
Get a personalized quote
Contact our sales team today for a personalized quote and get more details on switching from Freshservice to Atlassian.
Find out how Jira Service Management stacks up to others
Más información sobre Jira Service Management
ANALYST REPORT
Atlassian is a Leader in The Forrester Wave™: ESM, 2023
ANALYST REPORT
The Total Economic Impact of Jira Service Management
Webinar
3 reasons to ditch your legacy ITSM software
Preguntas frecuentes
Choose Jira Service Management for Enterprise-grade ITSM
Bring your development, operations, and business teams together on the same platform to fast-track critical service management work. With Jira Service Management, power modern IT practices including:
- Request Management
- Incident and Problem Management
- Change Management
- Asset Management
- Configuration Management
- Knowledge Management
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