Freshen up your ITSM software

Jira Service Management is the enterprise-ready solution that empowers every team to deliver exceptional experiences.

See why Freshservice customers switch to Atlassian

Your full price ITSM solution shouldn’t “feel like a beta product.” Jira Service Management delivers an enterprise-grade, user-friendly service management solution backed by a mature partner ecosystem – all at a lower per agent cost than Freshservice.

Grow with a proven choice among Enterprise customers

From Engie to Canva, customers with mature service management practices trust Atlassian. Driven by real customer needs and backed by heavy R&D and M&A investments, Jira Service Management’s product roadmap has a focus on enabling scale. While Freshservice customers hit product limitations quickly, preventing them from easily scaling.

Accelerate Dev and IT Ops collaboration on one, unified platform

ITSM that’s built on Jira means seamless workflows between Dev and IT Ops teams. Break down silos and unite teams on one platform to resolve incidents quickly and ship faster while staying aligned to mitigate risk.

Unlock AI-powered service management for all teams

Jira Service Management empowers teams beyond IT to take ownership of their service experience and scale practices without costly add-ons. In fact, over 60% of customers use Jira Service Management for non-IT support. Pre-built templates, AI-powered configuration options, and out-of-the-box workflows allow teams like HR, Facilities, and more to spin up new service and adjust their workflows with minimal technical experience.

Scale your service management practices without the sticker shock

Deliver value in months, not years. Say goodbye to piecemeal products and price-bloating from costly add-ons. Jira Service Management’s all-inclusive pricing gives you out-of-the-box capabilities including Incident, Request, Problem and Change Management, backed by powerful built-in AI.

The Atlassian advantage


Jira Service Management


Enterprise-grade ITSM backed by an extensive roadmap with a Scale focus

Jira Service Management


Dev, IT Ops, and business teams aligned on one, unified Atlassian platform

Jira Service Management


Seamless integration with development tools like Jira Software and Bitbucket

Jira Service Management


Robust asset management built-in

Jira Service Management


All-inclusive pricing and average payback in 6 months*

Jira Service Management


Modern user-friendly and drag-and-drop interface

Jira Service Management


AI-powered Virtual Agent available on multiple plans

Jira Service Management


Wide and experienced ecosystem of partners

Jira Service Management


Trusted by over 50,000 customers worldwide

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Get a personalized quote

Contact our sales team today for a personalized quote and get more details on switching from Freshservice to Atlassian.

Find out how Jira Service Management stacks up to others

Learn more about Jira Service Management

Forrester Wave ESM

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

TEI Report cover

The Total Economic Impact of Jira Service Management

3 reasons to ditch your legacy ITSM software

3 reasons to ditch your legacy ITSM software


Is Jira Service Management free? Copy link to heading Copied! show

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of our Standard or Premium plans as well. For more details visit here.

How does your price compare to Freshservice? Copy link to heading Copied! show

Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders to make use of enterprise-ready features. Customers don't pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like AIOps. There are also no maintenance fees or support fees.

Can Jira Service Management work alongside other ITSM solutions like Freshservice? How? Copy link to heading Copied! show

Yes! While many customers completely replace their ITSM tool with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel their current solution isn't adequately serving, like incident management or asset management.

For example, if you’re a Freshservice customer, you may want to keep it in place for some standard IT service workflows, but deploy Jira Service Management to integrate incident and change management across Development and IT Operations.

You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't quite ready to say goodbye to their current ITSM solutions.

Can Jira Service Management scale to thousands of users in true enterprise fashion? Copy link to heading Copied! show

Yes! Companies like Saint Gobain, Hy-Vee, CBS, Domino’s, and others have scaled their IT Service and Support operations from dozens to hundreds and even thousands of agents. Security, scalability, analytics, and more come standard in our Enterprise plan. Learn more about Jira Service Management for Enterprise.

Is Jira Service Mangement only for IT Teams? Copy link to heading Copied! show

No! Jira Service Management is for all teams. You don't need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!

How does Jira Service Management compare to other competitors? Copy link to heading Copied! show

Many teams choose Jira Service Management over alternative solutions for our intuitive, enterprise-grade ITSM solution and our native Jira Software integration on the Atlassian Platform. You can learn more about how Jira Service Management compares to other ITSM tools here.

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now