Deliver exceptional service for all

Jira Service Management unites your teams to support both employees and customers alike – all at a lower cost than leading competitors alternatives.

See why Zendesk customers switch to Atlassian

Zendesk bills getting in the way of finding inner peace? Built on the same platform as Jira Software, Jira Service Management brings teams together to support high-velocity service experiences – at a lower total cost of ownership (TCO) than Zendesk.

Unlock a service management solution for all teams

Jira Service Management accelerates end-to-end request resolution. Wether you’re in a small team or a large enterprise, get all the support you need to get started fast and scale as needed.

Empower all teams – from IT and customer service, to HR and legal – with everything they need to deliver world-class service.

Collaborate faster with Dev, Ops, and Support on one platform

If your development and support teams have to rely on separate systems to solve incoming requests, it’s time for a change.

The Atlassian platform unifies internal and external-facing teams, allowing work to flow freely across your organization. Seamlessly collaborate across Dev, Ops, and Support teams with integrated request, incident, and change management workflows, all powered by Jira.

Improve agent productivity and delight help seekers

Focus your agents' attention where it matters most by deflecting common requests and expediting critical ops work with powerful automations.

Stay in control with pre-defined conversational flows that surface the right knowledge to lead help seekers to resolution. Use generative AI to get up to speed quickly on previous resolution paths and ensure clear communication across stakeholders.

Lower Total Cost of Ownership (TCO)

Get a full-fledged service managment solution out-of-the-box. Benefit from enterprise-grade ITSM capabilities at a lower total cost of ownership.

The Atlassian advantage


Jira Service Management


Dev, Ops and Support on the same platform for faster resolution

Jira Service Management


Enterprise-grade service management for teams adhering to ITIL practices

Jira Service Management


Out-of-the-box incident management capabilities

Jira Service Management


Asset management capabilities

Jira Service Management


Customizable help center & knowledge management

Jira Service Management


Support customers from within your product via API

Jira Service Management


Specialized partners for high-velocity ITSM implementations

Jira Service Management


Active global community with over 150 local user groups

Jira Service Management


Trusted by over 50,000 customers worldwide

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Get a personalized quote

Contact our sales team today for a personalized quote and get more details on switching from Zendesk to Atlassian.

Find out how Jira Service Management stacks up to others

Learn more about Jira Service Management

Forrester Wave ESM

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

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The Atlassian Approach to Enterprise Service Management

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Jira Service management for customer support teams


Is Jira Service Management free? Copy link to heading Copied! show

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of our Standard or Premium plans as well. For more details visit here.

How does your price compare to Zendesk? Copy link to heading Copied! show

Each product edition is priced competitively to Zendesk but with more focus on cross-team collaboration to accelerate end-to-end request resolution, in addition to complete enterprise-grade ITSM functionality.

Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don't pay additional fees for deploying new modules or expanding to other business teams outside IT. There are also no maintenance fees or support fees.

Can Jira Service Management work alongside other solutions like Zendesk? How? Copy link to heading Copied! show

Yes! While many customers completely replace competitive solutions with Jira Service Management, we also see customers implement Jira Service Management for service management practices they feel their current solution isn't adequately serving.

For example, if you’re a Zendesk customer, you may want to keep it in place for customer-facing support, and deploy Jira Service Management to manage escalations that require attention from other internal teams and/or other ITSM practices.

In addition to IT support, you may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't quite ready to consolidate on a single platform.

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now