There’s a new leader in ITSM software

See why teams around the world rely on Jira Service Management to deliver value fast with modern, AI-powered ITSM.

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See why enterprises are switching to Jira Service Management

Accelerate Dev and IT Ops collaboration on one, unified platform

Connect Dev and Ops teams on a single platform to supercharge collaboration across changes, incidents, and requests - all while managing risk.

Maximize your service management ROI

Tune Jira Service Management to your unique requirements - without the complexity of traditional ITSM solutions. Get started fast and and scale as you go, with customizable features like templates and dynamic forms.

Unleash AI-powered ITSM for all teams

Empower all teams – from HR and finance, to legal, marketing and facilities – with flexible service management workflows. With a user friendly interface and powerful AI capabilities, empower any team to streamline requests, centralize knowledge, and work the way they want.

Find out how Jira Service Management stacks up to others

Servicenow logo


Never deal with complex deployments or feature bloat again.

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Remedy your bad service management with Jira Service Management

Cherwell logo


Say farewell to Cherwell. We’re in it for the long haul.

Ivanti logo


Switch from Ivanti to a modern ITSM solution.

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Trying to scale service management across the company without breaking the bank? We’ve got you covered.

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Accelerate end-to-end incident resolution by connecting Dev, Support, and IT in the same platform.


Switch to a ITSM solution that supports employees and customers alike.

More than 50,000 companies count on Jira Service Management

Learn more about Jira Service Management

Forrester Wave ESM

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

Balancing multiple ITSM systems

A guide to using Jira Service Management with other ITSM systems

3 reasons to ditch your legacy ITSM software

3 reasons to ditch your legacy ITSM software

Get a personalized quote

Contact our sales team today for a personalized quote and get more details on switching to Jira Service Management.