使用 Jira Service Management 优化您的零售和电子商务支持

Retail and e-commerce companies use Jira Service management to stay ahead of their competition with an AI-powered experience that increases support satisfaction, scales efficiently, and protects their customers' data.

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实现零售服务现代化

Unite teams on one customizable, AI-powered platform that integrates customer feedback across retail channels to streamline processes and workflows. Enable employees to access real-time data on inventory, sales, and customer behavior across all operational channels.

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提高客户满意度

Retail operations teams can resolve issues faster and increase their customer satisfaction score by collaborating on one platform. Teams can use AI to gauge customer sentiment and rapidly respond to requests, incidents, and changes.

Jira Service Management 中的开放式事件视图，包含来自 Jira 的关联事务

高效扩展您的电子商务

As markets become more competitive, speed and service is the name of the game. Provide efficient online retail service to customers by using AI-powered configuration and no-code forms, workflows, and automations.

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保护您的客户数据

作为一个处理敏感客户信息和数据的行业，零售和电子商务公司必须紧跟最新技术，确保隐私并保持合规性。

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适用于零售和电子商务公司的 Jira Service Management 功能

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请求管理

Omni-channel, AI-powered virtual agent support makes it easy to provide fast help where and when your customers need it.

资产管理

高效管理库存，跟踪所有权和生命周期并降低成本。

自动化工作流程

使用人工智能快速构建可简化工作流的自动化，如链接相关的 Jira 请求单或自动分配事务。

配置管理

深入了解支持关键应用程序和服务的基础架构。了解服务依赖关系，以便最大程度地降低风险。

按照 SLA 进行交付

Get important customer needs completed first with prioritized queues. Use AI to triage, respond to, and resolve requests quickly.

快速响应事件

将您的开发、支持和运营团队聚集在一起，使用 AIOps 功能快速响应、解决事件并从中学习。

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Customer service and ITSM templates to help you get started fast

Give the right people the context they need to take action. Manage requests, incidents, and changes to deliver great service, fast. You can also try our AI-powered project configuration to create custom request types, form fields, and automations.

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