Only-in-cloud
AI capabilities that accelerate high-velocity service management for all teams
Supercharge IT Operations with AIOps
Accelerate incident resolution by using AI to filter alert noise, uncover root causes, and automate complex operations workflows.
Group alerts with AI
Correlate related alerts into a single incident view to reduce noise and accelerate detection.
Identify root causes
Analyze logs, changes, and past incidents using Rovo agents to surface the best path to resolution.
Draft incident docs
Generate incident summaries and Post-Incident Reviews (PIRs) automatically to save hours of work.
Automate Tier-1 support with AI
Use Rovo to automate support interactions and manage employee and customer requests at scale, delighting service agents and employees alike.
Deflect routine requests automatically
Use Rovo to resolve common support requests 24/7 and reduce ticket volume for human agents.
Respond to and resolve requests faster
Generate intelligent summaries, replies, knowledge articles, resolution plans, and more to accelerate support workflows.
Orchestrate complex service workflows
Use Rovo agents to build and execute zero-touch workflows from end to end, like personalized onboarding for new hires.
Delight customers with seamless service experiences
Empower customer support teams to resolve issues faster and deliver personalized experiences by combining AI-powered context, seamless collaboration, and unified data on one platform.
Resolve issues fast
Deploy AI agents to solve routine requests fast and seamlessly escalate complex issues to support teams.
Provide 360 degree context
Give agents holistic customer context, including past requests, ongoing issues, and key conversations, in a single view.
Unite every team
Connect support, development, and product teams to resolve issues and close the feedback loop, fast.
Better-in-cloud
Critical service management capabilities that make your job easier on Cloud
Resolve incidents faster and minimize change risk
Deliver advanced incident, problem, and change management natively - with built-in alerts, notifications, change gating, change calendar, and CI/CD tracking all included out-of-the-box.
Eliminate extra tooling
Get advanced alerts, escalations, and on‑call schedules built natively in JSM Cloud.
Control change risk
Schedule and review changes using a native change calendar and CI/CD - integrated deployment gating.
Spot root cause quickly
Correlate incidents with deployments and code changes in a single investigation view
Enrich Asset and Configuration Management
Extend beyond basic Assets tracking with Data Manager and native connectors.
Improve data integrity
Reconcile and standardize asset records using Data Manager to maintain a trustworthy, clean CMDB.
Deploy faster
Use pre‑built schema templates for IT, HR, and Facilities to get started quickly.
Elevate support quality
Deliver better support with richer asset context, accurate data, and turnkey service management built for every team, not just IT.
Cloud differentiation
The leading features and functionality utilized by Jira Service Management users. Contact our sales team for a full, comprehensive list of features that appear on Cloud and Data Center
Curious about what’s coming soon?
Check out the features we’re working on in the Jira Service Management Cloud Roadmap.
Jira Service Management Cloud plans and pricing options
Browse all Jira Service Management Cloud plans to see which option is the right fit for your team.
Want to learn more about the benefits of Cloud compared to Data Center?
SLA management
Nail your SLA every time, so agents get the important things done first. Configure and get going in minutes.
Incident management
Jira Service Management helps you manage incidents with:
- Monitoring & ChatOps integrations
- Internal stakeholder communications
- Incident creation
- Post-incident reviews
- On-call management
- Incident investigation
- And much more
Letting you quickly respond to, resolve, and continuously learn from incidents while keeping all your stakeholders in the loop
Automation
Build flexible rules to minimize manual tasks and keep your teams organized. Only available to Premium and Enterprise customers.
Advanced forms
In Jira Service Management, you’ll get access to advanced form validation capabilities to quickly collect information and resolve tickets. With a no-code editor, support for 24 languages, and 300+ built-in templates, any team can deliver excellent service quickly.
Customer service management templates
In Jira Service Management Cloud, you’ll have access to a customer service management template designed to help teams efficiently deliver great service experiences to their customers. Set SLAs, answer customer questions, prioritize requests and collect feedback to ensure your external customers or business partners can quickly get the help they need.
Roadmaps
Build big picture plans for your team. Our basic roadmap is designed to enable you to build a roadmap for your team. Advanced Roadmaps is designed to help you build plans across multiple teams.
*image shown is Advanced Roadmaps.
Problem management
In Jira Service Management Cloud, you can group incidents to problems, fast-track root cause analyses, and record workarounds to minimize the impact of incidents.
Service request management
Jira Service Management helps you manage your work across teams with one platform so your employees and customers can quickly get the help they need.
Service registry
In Jira Service Management Cloud, you can register all the services you own, providing extra context for changes. Link issues to affected services and streamlines incidents when they occur.
IP allowlisting
Bolster your team’s security by limiting your site access to trusted IP ranges. Only available to Premium and Enterprise customers.
Atlassian Marketplace apps
Apps and integrations are better on Jira Service Management Cloud with Cloud-only apps such as G Drive, Office 365, Microsoft Teams, Zoom, Dropbox, Zoho, and Opsgenie. Cloud-enhanced integrations like Slack and Trello allow you to access more information and features across all of the apps you use.
