Artificial Intelligence for Jira Service Management
Deliver exceptional customer experiences and free up agent time with AI-powered service management.
Scale your service management with Atlassian Intelligence
Use AI-powered tools to cover the mundane, repetitive tasks. From questions about working from home policies, to help with navigating legal requests, IT support, and everything in-between.
Deflect issues and reduce workload
Enable Atlassian Intelligence answers for the virtual agent to unlock AI-powered support in Slack. Deflect employee requests and save agents' time with responses generated from your knowledge base.
Get up to speed on any issue
Accelerate resolution time with summaries of critical issue details and comments. Bring stakeholders up to speed quickly and get to action faster without reading through lengthy comment histories.
Improve communication and boost efficiency
Use generative AI in the issue editor and native knowledge base to create, transform, and summarize content. Fix typos, adjust your tone to be more empathetic, summarize instructions, and more, to ensure fast, clear communication.
Intelligent ITSM features
Intelligent experiences built on powerful machine learning are baked into every part of Jira Service Management.
Similar incidents
Surface and group similar incidents for efficient assignment and resolution.
Virtual agent intents
Build custom conversation flows that learn from each virtual agent interaction.
Relevant knowledge articles
Surface relevant articles based on past work and user behavior.
Agent assignment
Intelligently route issues to the right person.
Smart triaging
Automatically classify and prioritize incidents based on past issue data.
Similar requests
Surface and group similar requests for efficient assignment and resolution.
Smart mentions
Recommend users to tag in comments based on prior interactions.
Help center search
Recommend relevant resources and service desks when searching across the help center.
"We leveraged the virtual agent to create an AI-powered Developer Assistant to streamline support for developers in Slack; this means they can get help without having to leave their favorite tools."
Martin Brignall
Developer Tooling Specialist, OVO Energy
AI resources
Learn more about our AI features and how to use them.
Artificial Intelligence in Jira Service Management
