Atlassian Intelligence brings the power and magic of AI into Atlassian’s Cloud products. Built with our Responsible Technology Principles in mind, Atlassian Intelligence handles your data responsibly.
How does Atlassian Intelligence work?
Atlassian Intelligence combines state-of-the-art models developed by OpenAI with the power and data inside the Atlassian platform. This means we provide a native artificial intelligence experience that is contextual to you, your teams, and your workflows, all in a way that respects the privacy of your data. To learn more about the technology that underpins Atlassian Intelligence visit this blog.
What was the approach to building Atlassian Intelligence?
All of the work we do is guided by our Responsible Technology Principles, which focus on transparency, trust, accountability, human-centricity, and teamwork. These principles help us to take accountability for considering and using technologies like AI responsibly and in line with our company values.
Does the Atlassian Cloud Terms of Service apply to Atlassian Intelligence?
Yes, Atlassian Intelligence is covered by the Atlassian Cloud Terms of Service. Additionally, we introduced Atlassian Intelligence-specific terms that are incorporated by reference into the Atlassian Cloud Terms of Service, which govern your use of Atlassian Intelligence.
How do I start using Atlassian Intelligence?
An organization administrator needs to opt-in to using Atlassian Intelligence and turn it on for your site. The opt-in is available at admin.atlassian.com.
How should I use Atlassian Intelligence?
Some of the models used as part of Atlassian Intelligence, including the models developed by OpenAI, generate responses based on your inputs and are probabilistic in nature. This means that their responses are generated by predicting the most probable next word or text, based on the data that they have been trained on.
Because of this approach, these models can sometimes behave in ways that are inaccurate, incomplete, or unreliable. For example, the responses that you receive could not accurately reflect the content they are based on, or generate content that sounds reasonable but is incomplete and should not be relied on.
We encourage you to think about the situations when you use Atlassian Intelligence — for example, not in cases where you need current and accurate information about people, places, and facts — and review the quality of the responses you receive before sharing them with others.
Does Atlassian send customer data to OpenAI’s platform to train its services?
The data you submit and the responses you receive via Atlassian Intelligence are not used to fine-tune or improve OpenAI’s models or service. Each data request is sent to OpenAI individually, over an SSL encrypted service, to process and send back to Atlassian.
Does Atlassian Intelligence use my data to serve other customers?
The data you submit and the responses you receive are used only to serve your experience. They are not used to train models across customers or shared between customers.
Does OpenAI store Atlassian customer data?
No, OpenAI does not store the data you submit or the responses you receive.
Does Atlassian Intelligence respect data residency?
Yes. If you have turned on data residency, all of your in-scope product data will remain stored in the region you’ve selected.
Does Atlassian Intelligence impact my compliance with GDPR?
Is Atlassian Intelligence SOC 2 and ISO compliant?
Although many of the systems and services used by Atlassian Intelligence hold these certifications and adhere to the same internal policies and standards, Atlassian Intelligence itself has not undergone external assessment for SOC 2 or ISO certification. As we further develop our Atlassian Intelligence services and tools, we will aim to include them in our standard audit certification reporting cycle.
Is Atlassian Intelligence HIPAA compliant?
No, at this time Atlassian Intelligence is not HIPAA compliant and our Business Associate Agreement (BAA) does not cover this feature. If you are required to comply with HIPAA, we recommend that you do not opt-in to this feature until we have expanded our coverage to include it.
Can I limit the data or restrict the data that is shared with Atlassian Intelligence?
You can restrict which sites and their products have access to Atlassian Intelligence.
Does Atlassian Intelligence respect existing permissions?
Yes, Atlassian Intelligence honors existing permissions. Users will not be able to create or generate content based on resources they do not have access to.