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Atlassian Intelligence is built on trust

Secure

Powered by our trusted platform, Atlassian Intelligence keeps your data secure and private.

Transparent

Stay in control of your data and get visibility into how each feature works.

Scalable

Accelerate critical business workflows with ease across your entire organization.

Atlassian Intelligence brings the power and magic of AI into Atlassian’s Cloud products. Built with our Responsible Technology Principles in mind, Atlassian Intelligence handles your data responsibly.

Frequently asked questions

How does Atlassian Intelligence work? Copy link to heading Copied! Show
  

Atlassian Intelligence combines state-of-the-art models developed by OpenAI with the power and data inside the Atlassian platform. This means we provide a native artificial intelligence experience that is contextual to you, your teams, and your workflows, all in a way that respects the privacy of your data. To learn more about the technology that underpins Atlassian Intelligence visit this page

What was the approach to building Atlassian Intelligence? Copy link to heading Copied! Show
  

All of the work we do is guided by our Responsible Technology Principles, which focus on transparency, trust, accountability, human-centricity, and teamwork. These principles help us to take accountability for considering and using technologies like AI responsibly and in line with our company values.

Does the Atlassian Privacy Policy apply to Atlassian Intelligence? Copy link to heading Copied! Show
  

Our Privacy Policy covers all of our products and services, including Atlassian Intelligence.

Does the Atlassian Cloud Terms of Service apply to Atlassian Intelligence? Copy link to heading Copied! Show
  

Yes, Atlassian Intelligence is covered by the Atlassian Cloud Terms of Service. Additionally, we introduced Atlassian Intelligence-specific terms that are incorporated by reference into the Atlassian Cloud Terms of Service, which govern your use of Atlassian Intelligence.

How do I start using Atlassian Intelligence? Copy link to heading Copied! Show
  

An organization administrator needs to opt-in to using Atlassian Intelligence and turn it on for your site. The opt-in is available at admin.atlassian.com.

How should I use Atlassian Intelligence? Copy link to heading Copied! Show
  

Some of the models used as part of Atlassian Intelligence, including the models developed by OpenAI, generate responses based on your inputs and are probabilistic in nature. This means that their responses are generated by predicting the most probable next word or text, based on the data that they have been trained on.

Because of this approach, these models can sometimes behave in ways that are inaccurate, incomplete, or unreliable. For example, the responses that you receive could not accurately reflect the content they are based on, or generate content that sounds reasonable but is incomplete and should not be relied on.

We encourage you to think about the situations when you use Atlassian Intelligence — for example, not in cases where you need current and accurate information about people, places, and facts — and review the quality of the responses you receive before sharing them with others.

Does Atlassian send customer data to OpenAI’s platform to train its services? Copy link to heading Copied! Show
  

The data you submit and the responses you receive via Atlassian Intelligence are not used to fine-tune or improve OpenAI’s models or service. Each data request is sent to OpenAI individually, over an SSL encrypted service, to process and send back to Atlassian.

Does OpenAI store Atlassian customer data? Copy link to heading Copied! Show
  

No, OpenAI does not store the data you submit or the responses you receive.

Are you using my inputs and outputs to train Atlassian Intelligence? Copy link to heading Copied! Show
  

Atlassian Intelligence uses only data about how you interact with our features, such as the people you work with and the size and type of attachments, and feedback you provide. Atlassian Intelligence does not use your inputs or outputs.

What are you using my inputs and outputs for? Copy link to heading Copied! Show
  

We process your inputs to provide you with the outputs you requested. We do not use your input or output for any other purpose.

What data is being used, exposed, and processed? Copy link to heading Copied! Show
  

Using large language models, Atlassian Intelligence deduces how teams at a given company work together and constructs a custom teamwork graph showing the types of work being done and the relationship between them. With the open approach of the Atlassian platform, the teamwork graph is also enriched with additional context and data from the third-party apps teams use.

Does Atlassian Intelligence use my data to serve other customers? Copy link to heading Copied! Show
  

The data you submit and the responses you receive are used only to serve your experience. They are not used to train models across customers or shared between customers.

Can we opt out of our data being used in training Atlassian Intelligence while still being able to use the features? Copy link to heading Copied! Show
  

Using Atlassian Intelligence is only possible if you opt-in. If you opt-in, there is no fine-tuned training of Atlassian Intelligence on your inputs or outputs, only feedback you provide.

Is any data transferred outside our current site? Copy link to heading Copied! Show
  

Data is transferred outside of the current site for specific Atlassian Intelligence features that use partners like OpenAI in order to generate a response. Even though the data is transferred, it follows existing Atlassian security practices. For Atlassian Intelligence, each data request is sent to OpenAI individually, over an SSL encrypted service, to process and send back to Atlassian.

Please refer to our list of data sub-processors for all LLM partners here.

Who can access my data in Atlassian Intelligence if we enable the feature? Copy link to heading Copied! Show
  

Atlassian Intelligence respects all of your existing permissions; a user may get a different set of results based on the content they have access to, which may differ from another user.

As a reminder, Atlassian Intelligence does not store any inputs or outputs. AI processes your inputs and outputs, but it is stored just like all of your other Atlassian data. For example, using Atlassian Intelligence to rephrase text inside of Confluence editor does not store any specific Atlassian Intelligence data, but that text result, if not discarded, is saved and stored on your Confluence page.

To the extent you have installed or are using Marketplace apps, have granted access outside of your organization to other types of users, or are working with a solution partner, those second or third parties will have access to data (not specific to Atlassian Intelligence).

How are the Atlassian Intelligence capabilities ensuring my data is protected? Copy link to heading Copied! Show
  

Atlassian Intelligence currently leverages large language models from OpenAI. Atlassian Intelligence follows our existing security practices. For Atlassian Intelligence, each data request is sent to OpenAI individually, over an SSL encrypted service, to process and send back to Atlassian. OpenAI does not use Atlassian Intelligence inputs or outputs to train its models. For our existing Atlassian Intelligence features, Open AI does not log the inputs and outputs.

What additional assurances do we have that our data is protected? Copy link to heading Copied! Show
  

All requests from Atlassian services to OpenAI follow a central process and infrastructure to ensure that the same protections are applied. All services that use the central process go through an Atlassian standard for authentication and authorization.

All requests to OpenAI’s APIs from the OpenAI Gateway service are made over an encrypted connection using Atlassian’s OpenAI API keys. Beyond this, we inherit and rely on OpenAI's security and privacy controls.

Does Atlassian Intelligence respect data residency? Copy link to heading Copied! Show
  

Yes. If you have turned on data residency, all of your  in-scope product data will remain stored in the region you’ve selected.

Does Atlassian Intelligence impact my compliance with GDPR? Copy link to heading Copied! Show
  

We are committed to helping our customers stay compliant with GDPR and their local requirements.  As we do today for all of our products, we will process and transmit data for Atlassian Intelligence in accordance with our Privacy Policy, Data Processing Addendum, and GDPR commitment.

Is Atlassian Intelligence SOC 2 and ISO compliant? Copy link to heading Copied! Show
  

Although many of the systems and services used by Atlassian Intelligence hold these certifications and adhere to the same internal policies and standards, Atlassian Intelligence itself has not undergone external assessment for SOC 2 or ISO certification. As we further develop our Atlassian Intelligence services and tools, we will aim to include them in our standard audit certification reporting cycle.

Is Atlassian Intelligence HIPAA compliant? Copy link to heading Copied! Show
  

No, at this time Atlassian Intelligence is not HIPAA compliant and our Business Associate Agreement (BAA) does not cover this feature. If you are required to comply with HIPAA, we recommend that you do not opt-in to this feature until we have expanded our coverage to include it.

Can I limit the data or restrict the data that is shared with Atlassian Intelligence? Copy link to heading Copied! Show
  

You can restrict which sites and their products have access to Atlassian Intelligence.

Does Atlassian Intelligence respect existing permissions? Copy link to heading Copied! Show
  

Yes, Atlassian Intelligence honors existing permissions. Users will not be able to create or generate content based on resources they do not have access to.