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2020 State ofIncident Management cover

2020 State of Incident Management Report

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Summary


Each company has its own version of an incident management process, and some are clearly better than others. Learn how world-class IT Operations and DevOps teams resolve incidents and see how your own internal process compares.

In this report, you'll learn:
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The current state of incident management processes and practices

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What the future plans and investments are in regard to incident management

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Automation as a part of incident response processes

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The impact of the global pandemic on incident management