Incident management for high-velocity teams

2020 State ofIncident Management cover

2020 State of Incident Management Report

See how over 500 organizations run their incident management process.


Each company has its own version of an incident management process, and some are clearly better than others. Learn how world-class IT Operations and DevOps teams resolve incidents and see how your own internal process compares.

In this report, you'll learn:
Compass arrow facing North East icon

The current state of incident management processes and practices

Paper airplane icon

What the future plans and investments are in regard to incident management

Workflow icon

Automation as a part of incident response processes

Globe icon

The impact of the global pandemic on incident management