Incident management for high-velocity teams
What can incident management teams learn from aviation?
It’s a well-known fact that flying is the safest way to travel—and that aviation has been aggressively improving its incident management for decades. In fact, in 1959, for every million flights, there were 40 fatal accidents. A decade later, that number had dropped to two. Today, it’s .1.
Speaking generally, the stakes may be higher in aviation than in software (we’re probably less likely to die from an e-commerce outage than a plane equipment malfunction), but the day-to-day practice of incident prevention and management isn’t that different. Both industries manage risk, issue alerts and have to combat alert fatigue. Both industries need schedules that handle urgent round-the-clock needs. Both industries have incidents with varying severity levels. Both track KPIs religiously. And both are held accountable by the public and their customers.
Which is why tech can probably learn a thing or two from aviation’s uncompromising approach to improving their incident management and prevention. Here are five practices your team can steal from top aviation companies: