Halp evolved into Jira Service Management. Learn more →

Slack-first ticketing for modern teams

Create and answer tickets directly in Slack. Triage requests, automate workflows, and resolve requests faster.

Not using Jira Service Management? Get it free

Meet your team where they already work with a lightweight, easy-to-use help desk

Turn messages into tickets

Use a simple emoji reaction to turn any Slack message into a trackable ticket.

Ticket creation screenshot
Dedicated web interface

Dedicated web interface

View and manage ticket queues, create custom forms, and report on key metrics from a web interface.

Submit forms in Slack

Categorize requests and route tickets. Customize required fields and only show forms in relevant channels.

Submit forms in Slack
Quotation mark

The second I saw it (Halp), I said where do I sign? How do we get this, because this is exactly what I want to do. This is the tool I’ve been wanting since my first day at Slack"

Josh Senick, Senior Manager, Business Technology Operations, Slack


The benefits of conversational ticketing

Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams.

Process icon

Automate your day with powerful workflows

Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.

Avatar group icon

Actionable reporting on team performance

Measure ticket volume, response/resolution times, and agent performance.

Megaphone icon

Get notified about ticket updates directly via chat

Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.

Badge icon

Capture & answer email based tickets

Manage tickets submitted via both email and chat all in one centralized place.

Thumbs up icon

Loop in key stakeholders to streamline approvals

Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.

Checklist icon

Manage and search tickets in your tool of choice

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

Settings icon

Customize fields, statuses, and forms

Streamline operations with easily customizable settings that fit your team’s individual needs.

Speedometer icon

Improve response times and customer satisfaction

Meet your employees where they already work and automate repetitive tasks to handle requests quickly.

1up icon

Empower any team to manage their own requests

Set up queues and route tickets to different teams within your organization.