Upcoming Cloud Pricing for
JIRA Service Desk

Up to 3 agents

monthly flat fee
special price for small teams
Free for 7 days
No credit card needed

4-15 agents

per agent/month
larger and expanding teams
Free for 7 days
No credit card needed

16+ agents? 

We offer discounts for large teams! Calculate your price

Free for 7 days, no credit card needed

Cloud benefits

  • Get started quickly and easily — we set up and host your software site for you

  • No servers, no storage, no maintenance — we run it for you.

Cloud Pricing FAQ

What will my JIRA Service Desk subscription cost?

Use our calculator to calculate your monthly price for your team size:

Pricing calculator
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Max 2000 users
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average price per agent

More than 2,000 users?
Check out our enterprise solutions.

How are annual subscriptions priced?

In addition to monthly subscriptions, JIRA Service Desk is also available as an annual subscription. Annual subscriptions offer a discount that equates to two months free. Here is the breakdown:

Agents Annual Pricing
1 - 3 $100
4 - 5 $1,000
6 - 10 $2,000
11 - 15 $3,000
16 - 25 $4,500
26 - 50 $8,250
51 - 100 $15,750
101 - 200 $23,750
201 - 300 $28,250
301 - 400 $29,250
401 - 500 $30,250
501 - 600 $31,250
601 - 800 $33,250
801 - 1,000 $35,250
1,001 - 1,200 $37,250
1,201 - 1,400 $39,250
1,401 - 1,600 $41,250
1,601 - 1,800 $43,250
1,801 - 2,000 $45,250

To purchase JIRA Service Desk as an annual subscription, simply start a free 7-day trial and follow our instructions for switching to annual.

Can I try JIRA Service Desk for free?

Of course! Your first 7 days are on us. Sign up for a new JIRA Service Desk site to get started. If you love it (which we believe you will), you can continue using JIRA Service Desk simply by providing us with your payment details.

Can I extend my Cloud 7-day free trial?

Absolutely, just give us a shout!

What payment options do you accept?

We accept MasterCard, Visa, and American Express. For customers purchasing an annual subscription, we also accept bank transfers or checks.

What's the difference between JIRA Software, JIRA Service Desk, and JIRA Core?

JIRA Service Desk is built for IT and service teams, providing them with everything they need for out-of-the-box incident, problem, and change management

JIRA Software is built specifically for software teams. JIRA Software combines powerful developer tool integrations with the most important features and functionality required for great agile software development.

JIRA Core is a simplified project management tool for customers looking to extend the power of JIRA to their organization.


Who are agents in JIRA Service Desk?

Agents work on tickets and communicate directly with your customers. Agents can:

  • Access both the Customer Portal and the Agent interface
  • View queues, reports, SLA goals, and the customers list
  • Add, edit and delete customer-facing and private comments on issues
  • Manage content in a connected knowledge base

How are agents counted towards billing?

You can add and remove agents as your team changes. At the end of each monthly billing cycle, you will be billed for the following month's subscription based on the exact number of JIRA Service Desk agents you have. For annual subscriptions, you will be billed for the tier that most closely matches your agent count.

Who are customers in JIRA Service Desk?

A JIRA Service Desk customer is anyone who create requests through the customer portal or by email. Customers can:

  • Create, comment on, and track requests through the customer portal
  • Create and comment on requests via email
  • Add comments and attachment to requests
  • Add other participants to their own requests

Customers are free and do not require a JIRA Service Desk license. Anyone can create a service desk request and you'll never be limited to how many customers can access your service desk.

What is Confluence Knowledge Base pricing with JIRA Service Desk?

JIRA Service Desk customers can browse knowledge base articles at no charge within the customer portal. Only knowledge base contributors, such as your agents, will need to be licensed in Confluence Knowledge Base.

What can JIRA Software or JIRA Core users do in JIRA Service Desk if they do not have an agent license?

Users who are not licensed as agents in JIRA Service Desk will still be able to perform various actions within a ticket, including:

  • Help diagnose issues through internal comments with agents
  • Watch tickets and receive notifications for updates

Still have questions on how roles and licensing work? Read on.

Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?

No, you do not need to have the same number of JIRA Software and JIRA Service Desk licenses. You can select and pay for what you need with each product.

What's the difference between the Cloud and the Server deployment options?

With the JIRA Service Desk Cloud, we host JIRA Service Desk in the cloud for you and set up your instance instantly. After a 7-day free trial, subscription pricing is month-to-month. This is generally the best option for teams who want to get started quickly and teams who don't want to manage the technical complexity of hosting themselves.

With the JIRA Service Desk Server, you host JIRA Service Desk on your own hardware. This is generally the best option for teams who want additional flexibility in the setup process and want to host the product on their own servers. To host JIRA Service Desk, you purchase a license after your 30 day free trial, and can renew that license each year to maintain access to support services and new releases.

Still have more questions?

Check out Future Pricing for Atlassian Cloud.