Purchasing FAQ

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1. What does a new JIRA license cost?

We believe the JIRA licensing scheme is simple, upfront and equitable. Our software licenses entitle you to perpetual use, and include 12 months of maintenance (updates/support) commencing from the date of purchase. Renewing maintenance is entirely optional.

  Commercial Academic
JIRA
1-10 Users US $10 US $10
11-25 Users US $1,200 US $600
26-50 Users US $2,200 US $1,100
51-100 Users US $4,000 US $2,000
101-500 Users US $8,000 US $4,000
Atlassian Enterprise for JIRA
1-500 Users US $12,000 US $6,000
501-2000 Users US $16,000 US $8,000
2001-10,000 Users US $20,000 US $10,000
10,000+ Users US $24,000 US $12,000

2. How much is it to renew my JIRA software maintenance?

All non-free licenses include 12 months of software maintenance (support and product updates). Beyond this initial 12 month period, you may renew your software maintenance for another 12 months* at our discounted renewal prices.

  Commercial Academic
JIRA
1-10 Users US $10 US $10
11-25 Users US $600 US $300
26-50 Users US $1,100 US $550
51-100 Users US $2,000 US $1,000
101-500 Users US $4,000 US $2,000
Atlassian Enterprise for JIRA
1-500 Users US $6,000 US $3,000
501-2000 Users US $8,000 US $4,000
2001-10,000 Users US $10,000 US $5,000
10,000+ Users US $12,000 US $6,000

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. However, customers can request a quote at any time from the Quote & Order Form; see this FAQ for more details.

*Maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. If you intend to renew, we recommend renewing at least 30 days before expiration.

3. What is the cost to upgrade my JIRA license to a higher user tier?

You will be pleased to know that you can upgrade JIRA at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

  JIRA Atlassian Enterprise for JIRA
  26-50 Users 51-100 Users 101-500 Users 1-500 Users 501-2000 Users 2001-10,000 Users 10,000+ Users
Commercial
From 1-10 Users
Starter License
$10 Starter Licenses are a charitable contribution to Room to Read and are not upgradable. To increase users you will need to purchase a new JIRA license.
From JIRA
11-25 Users to
$1,600 $3,400 $7,400 $11,400 $15,400 $19,400 $23,400
From JIRA
26-50 Users to
  $2,900 $6,900 $10,900 $14,900 $18,900 $22,900
From JIRA
51-100 Users to
    $6,000 $10,000 $14,000 $18,000 $22,000
From JIRA
101-500 Users to
      $8,000 $12,000 $16,000 $20,000
From Atlassian Enterprise for JIRA
1-500 Users to
        $10,000 $14,000 $18,000
From Atlassian Enterprise for JIRA
501-2000 Users to
          $12,000 $16,000
From Atlassian Enterprise for JIRA
2000-10,000 Users to
            $14,000
Academic
From 1-10 Users
Starter License
$10 Starter Licenses are a charitable contribution to Room to Read and are not upgradable. To increase users you will need to purchase a new JIRA license.
From JIRA
11-25 Users to
$800 $1,700 $3,700 $5,700 $7,700 $9,700 $11,700
From JIRA
26-50 Users to
  $1,450 $3,450 $5,450 $7,450 $9,450 $11,450
From JIRA
51-100 Users to
    $3,000 $5,000 $7,000 $9,000 $11,000
From JIRA
101-500 Users to
      $4,000 $6,000 $8,000 $10,000
From Atlassian Enterprise for JIRA
1-500 Users to
        $5,000 $7,000 $9,000
From Atlassian Enterprise for JIRA
501-2000 Users to
          $6,000 $8,000
From Atlassian Enterprise for JIRA
2000-10,000 Users to
            $7,000
  26-50 Users 51-100 Users 101-500 Users 1-500 Users 501-2000 Users 2001-10,000 Users 10,000+ Users
  JIRA Atlassian Enterprise for JIRA

Note: If you are using JIRA Agile and JIRA Capture, the JIRA, JIRA Agile and JIRA Capture licenses must match the user count and type. For instance, a 25 User Commercial JIRA license will require a 25 User Commercial JIRA Agile and/or JIRA Capture license.

Starter licenses (10 Users) are not upgradeable. If you are using a Starter license and wish to move to a higher user tier, you can purchase a new license for the number of users who will be using JIRA.

If you are currently using another legacy license – not shown in the table above – please contact our Sales Team for assistance.

4. I'm a legacy JIRA 100+ (Unlimited) User license holder, what are my next steps?

The JIRA 100+ (Unlimited) User license was retired on 22-Feb-2012. Existing customers with this legacy license are eligible for grandfathering for up to two (2) additional years. After the JIRA grandfathering period ends, legacy license holders have the option to renew their "Unlimited" license as one of the new user-tiers.

JIRA Grandfathering

All JIRA 100+ (Unlimited) licenses expiring on or before 22-Feb-2014 are eligible for one last one-year renewal at their current renewal pricing. After the grandfathering period ends, renewal quotes for legacy licenses will automatically be generated for the 10,000+ User license (including Atlassian Enterprise), unless you indicate a need for less users.

  • Please remember all JIRA add-ons must match the JIRA user-tier in order to continue to function. If you are requesting a renewal quote or generating one via our website, please be sure to include all of the add-ons at the same user-tier as the parent product (JIRA).
  • If you received an auto-quote from Atlassian, please review the quote for accuracy to ensure
          a) the quote includes all of your JIRA add-ons
          b) the tiers match up
  • In the scenario where a consolidated renewal of all your licenses and add-ons is not feasible, you may request a free license conversion to a compatible user-tier by contacting our Sales Team.

If you have any questions, please contact our Sales Team.

5. How to request a quote?

Requesting an obligation-free quote is easy! You will just need to submit your request through our Quote & Order Form. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

6. Do my JIRA and JIRA Agile and/or JIRA Capture licenses have to match?

Yes, JIRA Agile and JIRA Capture are global plugins for JIRA. If you are using JIRA Agile and/or JIRA Capture, the JIRA, JIRA Agile and JIRA Capture licenses must match the user count and type. For instance, a 25 User Commercial JIRA license will require a 25 User Commercial JIRA Agile license and a 25 User Commercial JIRA Capture license.

7. What to do if JIRA has exceeded the Licensed User Count?

An active user in JIRA is by definition any user account in the system with the "JIRA Users" global permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

If you have exceeded your license count, you will need to remove users or groups from the "JIRA Users" global permission. See Unable to Create Issues due to Exceeded License.

8. How is JIRA licensed?

A JIRA commercial/academic/starter license entitles you to:

  • Deploy a single instance of JIRA in a production environment on 1 server
  • Unlimited projects and issues
  • Perpetual JIRA use
  • Software maintenance for 12 months - including all updates and online support (from Sydney, Australia and San Francisco, USA during local business hours)
  • Full source code (under a developer source license which allows for broad customization)

Licensing fees are quoted per number of 'active users'. An active user in JIRA is by definition any user account in the system with the "JIRA Users" global permission or the "JIRA Administrators" permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more).

Please read the End User Agreement for more details.

9. What does JIRA mean?

Like all good names in the software industry, it started as an in-house code name.

We originally used Bugzilla for bug tracking and the developers in the office started calling it by the Japanese name for Godzilla, Gojira (the original black-and-white Japanese Godzilla films are also office favorites). As we developed our own bug tracker, and then it became an issue tracker, the name stuck, but the Go got dropped - hence JIRA!

Further investigation into the name has revealed that Gorira is Japanese for "gorilla", whilst Kujira is Japanese for "whale". So Gojira is roughly translated to mean "gorilla the size of a whale"! (Thanks to yusuke_arclamp — Oct 2002)

For those who care - it sounds best if you yell it loudly, as though charging into battle. C'mon - try it!

10. How is JIRA pronounced?

We pronounce it 'JEEra', based on the pronunciation of 'Kujira.'

OnDemand Subscriptions

1. What applications and add-ons are available for JIRA OnDemand?

When you sign up for OnDemand, you'll start with JIRA and/or Confluence as your foundation. From there, you can choose additional applications and add-ons.

Family / Base product Additional applications Add-ons*
JIRA OnDemand Bamboo
Bitbucket
JIRA Agile
JIRA Capture
Gliffy
Tempo
Confluence OnDemand n/a Confluence Team Calendars

*Add-ons must match the user tier of the parent application

2. Where can I sign up for an evaluation?

Atlassian OnDemand can be evaluated free for one month. Visit Try Atlassian OnDemand to start a one-month evaluation.

3. How much is an Atlassian OnDemand subscription?

We offer a la carte pricing for OnDemand. Your subscription starts with JIRA and/or Confluence as its foundation. From there, you can choose from available add-ons and additional applications.

Users JIRA/Confluence
OnDemand Monthly
JIRA/Confluence
OnDemand Annual
OnDemand Add-ons
Monthly
OnDemand Add-ons
Annual
1-10 US $10 US $100 US $10 US $100
11-15 US $50 US $500 US $25 US $250
16-25 US $100 US $1,000 US $50 US $500
26-50 US $200 US $2,000 US $100 US $1,000
51-100 US $300 US $3,000 US $150 US $1,500
101-500 US $500 US $5,000 US $250 US $2,500
501-2000 US $1,000 US $10,000 US $500 US $5,000

Additional Applications: Bamboo & Bitbucket

Bamboo & Bitbucket are available as additional applications for JIRA OnDemand subscribers. Please note that Bamboo is sold per agent, not per user.

Agents Jobs Bamboo OnDemand
Monthly
Bamboo OnDemand
Annual
1 10 job limit US $10 US $100
1 Unlimited jobs US $50 US $500
5 US $100 US $1,000
10 US $250 US $2,500
25 US $500 US $5,000
100 US $1,000 US $10,000
Users Bitbucket OnDemand
Monthly
Bitbucket OnDemand
Annual
10 US $10 US $100
25 US $25 US $250
50 US $50 US $500
100 US $100 US $1,000
Unlimited US $200 US $2,000

4. How can I purchase or request a quote for Atlassian OnDemand?

A quote can be requested for the annual payment option only.

If evaluating Atlassian OnDemand the credit card supplied during signup will automatically be charged at the end of the one-month evaluation. Monthly payment customers can purchase at anytime using a credit card and the first month of paid service will commence at the end of the evaluation period.

To purchase a monthly subscription with a credit card or request an annual payment quote

  1. Log into my.atlassian.com, the account page will display. Atlassian OnDemand will be listed in the Evaluations section.
  2. Click the '+' sign of your Atlassian OnDemand subscription, your account management screen will display.
  3. In the Actions section select the desired application(s), Add-on(s) and user levels from the "Configure" screen.
  4. In the Actions section click "Buy."
  5. The current service configuration will appear in the Quote & Order Form.
  6. Select the monthly or annual payment term.
  7. Click "Add to Cart" and follow the steps to check out.

Once complete, an email will be sent to the named billing and technical contacts with a paid invoice or official quote attached.

5. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or save money by purchasing a year in advance.

6. Is there a discount if I purchase the annual subscription?

Yes, how does two months free sound? Our annual subscriptions cost the equivalent of 10 months but you get 12 months of service.

7. What payment options are available?

Monthly: this payment option is automatically charged to the credit card associated with the Atlassian OnDemand subscription. To update the credit card details please see the How do I change the credit card for my subscription FAQ.

Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. A subscription holder can request a quote from their my.atlassian.com account.

8. Where can I find the Atlassian OnDemand End User Agreement?

You can find the Atlassian End User Agreement on our FAQ space.

9. I have more questions about Atlassian OnDemand.

Great, because we have more answers! Please see our complete Altassian OnDemand FAQ.