Crowd Licensing and Pricing
Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.
1. What does a new Crowd license cost?
We believe the Crowd licensing scheme is simple, upfront and equitable. Our software licenses entitles you to perpetual use, and include 12 months maintenance (updates/support) commencing from the date of purchase. Renewing maintenance is entirely optional.
|1-50 Users||US $10||US $10|
|51-100 Users||US $1,200||US $600|
|101-500 Users||US $2,200||US $1,100|
|501+ Users||US $8,000||US $4,000|
2. How much is it to renew my Crowd software maintenance?
All non-free licenses come with 12 months of software maintenance (support and product updates). Beyond this initial 12 month period, you may renew your software maintenance for a further 12 months* at our discounted renewal prices.
|1-50 Users ||US $10||$10|
|51-100 Users||US $600||US $300|
|101-500 Users||US $1,100||US $550|
|501+ Users||US $4,000||US $2,000|
Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. However, customers can request a quote at any time from the Atlassian Store; see this FAQ for more details.
*Maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. If you intend to renew, we recommend renewing at least 30 days before expiration.
3. What is the cost to upgrade my Crowd license to a higher user tier?
You will be pleased to know that you can upgrade Crowd at any time and all data is seamlessly upgraded. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.
|101-500 Users||501+ Users|
|From 51-100 Users to||US $1,200||US $7,300|
|From 101-500 Users to||US $6,300|
|From 51-100 Users to||US $600||US $3,650|
|From 101-500 Users to||US $3,150|
4. How do I request a quote?
Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.
5. How do you define a Crowd User?
A Crowd user is defined as any user account that can authenticate against one or more applications.
To minimise your licensing cost, if you have more than one directory, ensure that the same user does not exist in multiple directories.
6. How is Crowd licensed?
A Crowd commercial/academic/starter license entitles you to:
- Deploy a single instance of Crowd in a production environment on 1 server accessible by the number of users licensed
- Unlimited application and directory connections
- Perpetual Crowd use
- Software maintenance for 12 months - including all updates and online support (from Sydney, Australia and San Francisco, USA during local business hours)
- Full source code (under a developer source license which allows for broad customisation)
Licensing fees are quoted per total number of 'Crowd users'. A Crowd user is defined as any user account that can authenticate against one or more applications. To minimise your licensing cost, if you have more than one directory, ensure that the same user does not exist in multiple directories.
An academic license is available for qualified educational and academic institutions (learn more).
Please read the Atlassian Customer Agreement for more details.