Crowd Licensing and Pricing
Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.
1. What does a new Crowd license cost?
We have designed Crowd licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.
|1-50 Users||US $10||US $10|
|51-100 Users||US $1,200||US $600|
|101-500 Users||US $2,200||US $1,100|
|501+ Users||US $8,000||US $4,000|
2. How much is it to renew my Crowd software maintenance?
All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing.
|1-50 Users||US $10||$10|
|51-100 Users||US $600||US $300|
|101-500 Users||US $1,100||US $550|
|501+ Users||US $4,000||US $2,000|
Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.
*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.
3. What is software maintenance?
Software maintenance, included in your first year of use, gives you the following benefits:
- Security patches
- Critical bug fixes
- New features & enhancements
- Access to Atlassian's world-class Support team for technical troubleshooting
- Developer license keys (lets you test the upgrades before committing!)
- Potential to enroll to Beta Programs
In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.
4. How do I request a quote?
Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.
5. How do you define a Crowd User?
A Crowd user is defined as any user account that can authenticate against one or more applications.
To minimise your licensing cost, if you have more than one directory, ensure that the same user does not exist in multiple directories.
6. How is Crowd licensed?
A Crowd commercial/academic/starter license entitles you to:
- Deploy a single instance of Crowd in a production environment on 1 server accessible by the number of users licensed
- Unlimited application and directory connections
- Perpetual Crowd use
- Software maintenance for 12 months - including all updates and online support
- Application source code (under a developer source license which allows for broad customisation)
Licensing fees are quoted per total number of 'Crowd users'. A Crowd user is defined as any user account that can authenticate against one or more applications. To minimise your licensing cost, if you have more than one directory, ensure that the same user does not exist in multiple directories.
7. What is the cost to upgrade my Crowd license to a higher user tier?
You will be pleased to know that you can upgrade Crowd at any time and all data is seamlessly upgraded. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.
|101-500 Users||501+ Users|
|From 51-100 Users to||US $1,200||US $7,300|
|From 101-500 Users to||US $6,300|
|From 51-100 Users to||US $600||US $3,650|
|From 101-500 Users to||US $3,150|