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Crowd Pricing & Licensing

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Important changes to our server and Data Center products
We’ve ended sales for new server licenses and will end support for server on February 15, 2024 PT. We’re continuing investment in Data Center with several key improvements. Learn what this means for you.

Crowd Server

How much is it to renew my Crowd software maintenance? Copy link to heading Copied! Show

Existing Crowd Server licenses can be renewed to a maximum end date of February 15, 2024 PT. Review the table below to find your Crowd Server renewal price.

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.

*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.

Does Atlassian offer any discounts to migrate from Crowd Server to Crowd Data Center? Copy link to heading Copied! Show

Yes! We offer existing server customers a loyalty discount on 12- or 24-month subscriptions when they migrate to Data Center. For eligibility and complete details, please see Data Center Loyalty Discounts.

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.

*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.

What does end of support mean? Copy link to heading Copied! Show

On February 15, 2024 PT, your server products will reach end of support. After this date, support and bug fixes will no longer be available for your server products and apps, and any renewals will be prorated to match this date. To stay secure and benefit from continued innovation, we strongly recommend migrating to Cloud or Data Center before the end of support date.

What does it cost to upgrade my Crowd Server license to a higher tier? Copy link to heading Copied! Show

Effective February 15, 2022 PT, you cannot upgrade or downgrade your tier for your Crowd Server license(s). You will need to migrate to Cloud or Data Center to change your tier.

Crowd Data Center

What is Data Center? Copy link to heading Copied! Show

Data Center is Atlassian’s purpose-built enterprise offering for self-managed environments. With the continuous innovation of enterprise-grade features, flexible infrastructure choices, and advanced controls, Data Center makes it easy to meet the complex needs of your organization at scale. Data Center is available for Jira, Confluence, Bitbucket, and Crowd. See our Data Center information page for more details.

Reference our Data Center FAQ for common questions.

What level of support is provided with Crowd Data Center? Copy link to heading Copied! Show

Starting February 2, 2021 PT, Priority Support will be included with your Data Center subscription to Jira Software, Jira Service Desk, Confluence, or Crowd. It will also be included with your Bitbucket Data Center subscription for customers with 251 or more users (the 500 user tier and above). 

If you already own Priority Support, you will no longer have to pay for it after February 2, 2021 PT.

What are the benefits of Data Center? Copy link to heading Copied! Show

Data Center helps large enterprises get work done at scale. 

Our enterprise edition for self-managed environments, Data Center offers solutions for enterprise environments across:

  • Compliance and security
  • Advanced user management
  • Infrastructure and operations
  • Data and insights
  • Scale, performance, and availability
  • Enterprise-grade ecosystem


Data Center is available for Jira Software, Confluence, Bitbucket, Jira Service Management, Crowd, and coming soon to Bamboo.

Where can I learn more about moving to Data Center? Copy link to heading Copied! Show

 

Our migration center provides end-to-end support throughout your move to Data Center, leveraging our proven best practices and resources including:

  • Step-by-step deployment guides that show you how to plan and successfully migrate to either non-clustered or clustered Data Center.
  • Resources and migration tools that can make migrating to Data Center easier.
  • Support to guide you through every step of your journey to Data Center and ensure you have the information you need to be successful. 
  • Solution Partners for complex setups and support to help you plan for, move to, and grow with Atlassian’s Data Center products.


If you still have open questions after reviewing the documentation, our team will be happy to clarify them for you – just get in touch.