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Crowd Pricing & Licensing

Server 和 Data Center 产品重大变更
我们已停止销售新的 Server 许可证,并将于 2024 年 2 月 2 日停止对 Server 的支持。我们正在继续投资 Data Center,并完成了一些重要改进。了解这些变更对您的影响。

Crowd Server

How much is it to renew my Crowd software maintenance? Show

Existing Crowd Server licenses can be renewed to a maximum end date of February 2, 2024. Review the table below to find your Crowd Server renewal price.

Atlassian 会在许可证维护到期前的 90 天内自动发送无偿报价。您可以随时索取报价;有关更多详细信息,请参阅常见问题解答。您也可以选择通过 my.atlassian.com 设置自动续订。

*软件维护续订从您的有效维护期结束时开始,与该维护续订的购买时间无关。我们建议您在到期前至少提前 30 天续订,以确保您可以升级到新版本并随时获取技术帮助。

Does Atlassian offer any discounts to migrate from Crowd Server to Crowd Data Center? Show

Yes! We offer existing server customers a loyalty discount on 12- or 24-month subscriptions when they migrate to Data Center. For eligibility and complete details, please see Data Center Loyalty Discounts.

Atlassian 会在许可证维护到期前的 90 天内自动发送无偿报价。您可以随时索取报价;有关更多详细信息,请参阅常见问题解答。您也可以选择通过 my.atlassian.com 设置自动续订。

*软件维护续订从您的有效维护期结束时开始,与该维护续订的购买时间无关。我们建议您在到期前至少提前 30 天续订,以确保您可以升级到新版本并随时获取技术帮助。

What does end-of-support mean? Show

Between February 2, 2021 PT and February 2, 2022 PT, we will continue to provide support (i.e. database, browser, Java) and bug fixes on server products. After February 2, 2022 PT, we will only provide security bug-fixes for critical vulnerabilities until the end of support.

On February 2, 2024 PT, your products will reach end of support. After that date, we will not release any further product updates. Regular security updates help protect your business from threats and vulnerabilities, so we strongly recommend moving to cloud or upgrading to Data Center before the end of support date.

What does it cost to upgrade my Crowd Server license to a higher user tier? Show

Existing Crowd Server licenses can be upgraded to a higher user tier until February 2, 2022.

User tier upgrades are calculated based on your existing license's purchase price, and the purchase price of the target user tier. To verify your upgrade cost, create a server upgrade quote in the Atlassian Store or contact us for assistance.

How do I purchase a user tier upgrade? Show

There are two ways to generate a server license upgrade quote:

my.atlassian.com

When the license's billing contact logs into my.atlassian.com, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Please note that Crowd Server license upgrades are only available until February 2, 2022.

Crowd Data Center

What is Data Center? Show

Data Center is Atlassian’s purpose-built enterprise offering for self-managed environments. With the continuous innovation of enterprise-grade features, flexible infrastructure choices, and advanced controls, Data Center makes it easy to meet the complex needs of your organization at scale. Data Center is available for Jira, Confluence, Bitbucket, and Crowd. See our Data Center information page for more details.

Reference our Data Center FAQ for common questions.

What does Crowd Data Center cost? Show

Please refer to Crowd Pricing for complete pricing details.

What level of support is provided with Crowd Data Center? Show

Starting February 2, 2021 PT, Priority Support will be included with your Data Center subscription to Jira Software, Jira Service Desk, Confluence, or Crowd. It will also be included with your Bitbucket Data Center subscription for customers with 251 or more users (the 500 user tier and above).

If you already own Priority Support, you will no longer have to pay for it after February 2, 2021 PT.

What are the benefits of Data Center? Show

Data Center helps large enterprises get work done at scale.

Our enterprise edition for self-managed environments, Data Center offers solutions for enterprise environments across:

  • Compliance and security
  • Advanced user management
  • Infrastructure and operations
  • Data and insights
  • Scale, performance, and availability
  • Enterprise-grade ecosystem


Data Center is available for Jira Software, Confluence, Bitbucket, Jira Service Management, Crowd, and coming soon to Bamboo.

Where can I learn more about moving to Data Center? Show

Our migration center provides end-to-end support throughout your move to Data Center, leveraging our proven best practices and resources including:

  • Step-by-step deployment guides that show you how to plan and successfully migrate to either non-clustered or clustered Data Center.
  • Resources and migration tools that can make migrating to Data Center easier.
  • Support to guide you through every step of your journey to Data Center and ensure you have the information you need to be successful.
  • Solution Partners for complex setups and support to help you plan for, move to, and grow with Atlassian’s Data Center products.


If you still have open questions after reviewing the documentation, our team will be happy to clarify them for you – just get in touch.